Hi Yvonne, Thanks for your quick response. The hash key is on your home row of keys, to the right near the enter key. On my keyboard it says number and not hash. hth JIm ----- Original Message ----- From: yvonne oliver To: talks-uk@xxxxxxxxxxxxx Sent: Sunday, October 24, 2010 10:23 AM Subject: [talks-uk] Re: Soft keys recet for E65. hi i think it is star hash 7780 hash then select yes the phone should reset then all should be ok once more and you should still have all your data apologies for the long winded terms but i cant find the hash key on the keyboard Yvonne ----- Original Message ----- From: jim To: talks-uk@xxxxxxxxxxxxx Sent: Sunday, October 24, 2010 10:00 AM Subject: [talks-uk] Soft keys recet for E65. Hi List, Is their such a thing as a soft reset for mobile phones where you can reset the phone and not lose any programs, I.E talks? If yes, could you please send me the keys to press to reset it? Thanks in advance. Jim