Hi, I'm assuming you can't just exit out of the software update when it pops up. I'm also assuming you've tried removing the battery for a minute, re-inserting it and starting up again. This is certainly odd and I can't see how it can be fixed without additional software, etc, just as is. I can't recall the update screen appearing for me when I set mine up. If the phone is in warranty your best bet is to contact the network that supplied it and see if they will replace it. If it's fairly new this is usually done without a problem. Do let us know how you get on. _______________________________________ Have a pleasant day, Kind Regards and Best Wishes, Hussein. Hussein Patwa Tel: 0789 47 595 62 (UK) Tel: +44 (0)122 4433 954 (SIP) Twitter: www.twitter.com/hussein_patwa Skype: patwaspotterfan2 GoogleTalk: thewanderingwriter Web: www.patwanet.co.uk My Blog: http://patwaspotterfan.livejournal.com Find me on Facebook: http://www.facebook.com/profile.php?id=510013486 -----Original Message----- From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Paula Pinder Sent: 08 April 2010 14:58 To: talks-uk@xxxxxxxxxxxxx Subject: [talks-uk] Re: PHONE DISASTER Hi Hussein I get the welcome message and set-up wizard and then it goes to update software and completely locks up. Best wishes Paula __________ Information from ESET Smart Security, version of virus signature database 4997 (20100403) __________ The message was checked by ESET Smart Security. http://www.eset.com __________ Information from ESET Smart Security, version of virus signature database 4997 (20100403) __________ The message was checked by ESET Smart Security. http://www.eset.com