[talks-uk] N79
- From: "Barbara Wilson" <barkingbabs@xxxxxxxxxxxxxxx>
- To: "talks-uk" <talks-uk@xxxxxxxxxxxxx>
- Date: Wed, 1 Apr 2009 15:17:49 +0100
Well, I returned my N79 to Nokia Care to have the WLAN problem fixed. Got it
back this morning and guess what? Still got the same problem. Called Nokia and
here's a ridiculous one. Nokia don't have access to the repair details carried
out by their care team, and the care team don't communicate with end users. I
got a letter with the phone telling me to refer to the "Repair paperwork" For
details of what they done, but no repair paperwork arrived with the phone. So
the very patronising lady at Nokia told me to return it again and tell them
exactly what the problem is. Well, this is what I done the first time but when
I explained this to her she just insisted I make it more clear. does she mean
big bold letters, or draw pictures or what?
Ah well. Love this phone but it is still of no use to me with no working WLAN.
Guess I'll just have to resend and hope they actually do something to it this
time.
Sorry for the rant, but just had to get it off my chest. Anyone using a Nokia
N79 or similar new handset with WLAN problems I would be greatful for some
feedback on how you fixed them.
Barbara Wilson
M: 07917710779
T: 02887784046
E: barkingbabs@xxxxxxxxxxxxxxx
IM: creativeeyes@xxxxxxxxxxxxx
Skype: creativeeyes
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