Hi, It's a straight keypad, which I always think helps and a square key rather than a joystick. Talx key and Delete are on opposite sides of the phone. The left and right selection keys might be a bit close to call and end call and the arrows key a a bit close to the top row of numbers, but the keys are quite distinctive. I'm quite impressed with the speaker and the head set isn't too bad either. The card slot door is a pain but I've seen worse. To be honest though, if you're upgrading now, you can't do much better. Might be worth looking at a bluetooth Keyboard and avoid the Freedom range if you do! I couldn't make that work with the phone at all, though my bluetooth headset works just fine. Cheers Dave