Hi Neil thanks for that explanation. I did however purchase the phone from their prepay range. The only reason I buy branded Three phones is because I have had problems accessing some parts of their site through the mobile browser. I discovered this problem about a year ago with the N82 which wasn't a Three supported handset. If I was to purchase this handset unbranded then it would of set me back another £50. From: Neil Barnfather Sent: Saturday, July 25, 2009 8:56 PM To: talks-uk@xxxxxxxxxxxxx Subject: [talks-uk] Re: Firmware update No, it is simply that you most likely have a branded 3 version of the FW, this is the major draw back to branded phones, Nokia release the FW updates, if you have a Nokia phone direct, or unbranded, then you get the update once it comes out, note, only for your region, not all the regions are released in one go. Then once that's happen, your branded phone's carrier has to create their own version of this FW, ordinarily this is about 8 months behind... so try not to get them branded, most times this costs more in the outset but works out cheaper over all, as they give you a discount most times for not having a phone. Neil Barnfather WFA List Administrator Talks List Host TalkNav is a Nuance Accessibility and Wayfinder Access dealer / distributor, with product activation codes delivered direct to your mailbox why not use TalkNav today? http://www.talknav.com service@xxxxxxxxxxx -------------------------------------------------------------------------------- From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Saqib Sent: 25 July 2009 17:28 To: talks-uk@xxxxxxxxxxxxx Subject: [talks-uk] Firmware update Hi. I'm trying to update the firmware on my Three branded Nokia E63. The latest version should be 2.2X I'm running 1.1X. The Nokia software updater searches for my device as it is not listed in the list box when I run the updater. After proceeding with the following screens the software will search for my device for a minute and reports back that there is no updates available for my device. How could this be when the version is released. Is there something wrong with the software updater?