[talks-uk] Re: Eloquence Is Not Working

  • From: "Ibrahim Gucukoglu" <ibrahim_gucukoglu@xxxxxxxx>
  • To: <talks-uk@xxxxxxxxxxxxx>
  • Date: Wed, 24 Feb 2010 10:13:18 -0000

Hi Eleanor.
OK, lets clarify things for your friend. When you buy talks, you have two licensing models to choose from and two voices that you can buy. The licensing models are IMEI and SIM based licensing and each has their pros and cons. With IMEI licensing, Talks is locked to the device it is registered on. If you change sim cards on the device or don't even use one, you'll be fine, however if the device is lost, stolen or damaged, you need to get a replacement license for the device you receive from say the insurance or that you buy yourself. Sim based licensing ties the license of talks to the exact sim card that you are using. This means that you can transfer the sim from handset to handset, however talks will only work in fully paid mode when the sim is inserted. If you have two phones, phone A and phone B, Phone A will only work with the sim card installed in it, where as if you move the sim to phone B, phone A will stop working with talks after 10 minutes.
Now on to the voices. Most people buy the eloquence voice with talks, however you can buy RealSpeak for an additional fee. Similarly, you can buy RealSpeak at the point of purchase, however Eloquence will need to be purchased separately. Your friend needs to know firstly what licensing method they are using with talks, plus the licensed voices they are authorized to use. Once we know that information, it will be a lot easier to troubleshoot your friend's problem. 

All the best, Ibrahim.
----- Original Message ----- From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx> 
To: <talks-uk@xxxxxxxxxxxxx>
Sent: Wednesday, February 24, 2010 9:45 AM
Subject: [talks-uk] Re: Eloquence Is Not Working
Right thanks Steve I am totally confused now. You are saying he has to pay more for Eloquence. Is this that he has a SIM Talks? I have no recollection of paying for Eloquence when I purchased Talks. Thought it was part of the software and apologise to everyone for my lack of knowledge and my wrong suggestion to him. 

Eleanor
----- Original Message ----- From: "Steve Nutt" <steve@xxxxxxxxxxxxxx> 
To: <talks-uk@xxxxxxxxxxxxx>
Sent: Wednesday, February 24, 2010 9:26 AM
Subject: [talks-uk] Re: Eloquence Is Not Working


Hi Eleanor,
The message say when he registered it, Eloquence stopped working. There is only one reason for this. You are licenced for Realspeak or Vocaliser, and not Eloquence. 

If you want the Eloquence licence added on, the cost is 35 pounds.

All the best

Steve

-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Eleanor Burke 
Sent: Tuesday 23 February 2010 04:55
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: Eloquence Is Not Working
Is it a valid lisence? Maybe you need to register it. This can be done by going in to talks and then Options and arrow down to Registeration. You need to ensure you have a sym inserted in the phone. Maybe you have the Nokia voice and want to have Eloquence voice. You must ensure that eloquence has been installed also. You then choose it from the selection of voices. Finally if the problem is none of these was Talks on the phone before. It might be that you need to press the Options key once you are in Talks and arrow to Enable Talks. If you have done all these things maybe you can give more information. did Talks stop speaking after you hit a few keys so that you might have accidentally muted Talks. If this is the case press the zero and the clear or delete key to unmute Talks. Otherwise we may need more information. I am sure other people will answer you also. 

Eleanor
-original message-
Subject: [talks-uk] Eloquence Is Not Working
From: "Sunday Ugerdodge" <dayugdog@xxxxxxxxx>
Date: 23/02/2010 1:37 am

Hi Talks users,

This is my first time to install Talks on my Nokia 6730 Classic.

On the first time that I installed it. is it absolutely working.
But when I entered the serial, the eloquence unexpectedly stopped until now it is not working. 

What do you think is the problem.

Can you please help me, thanks in advance
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