TalkSerotek: Re: why doesn't satogo work on certain computers?
- From: "Casey Mathews" <csm120@xxxxxxxxxx>
- To: <talk-serotek@xxxxxxxxxxxxx>
- Date: Tue, 30 Dec 2008 17:17:03 -0500
Do you know if the system has Internet explorer 6? If so updating to service
pack 3 may help as it has internet explorer 7 included I think plus all updates
for windows itself. SA related products have really moved to IE 7.
----- Original Message -----
From: Joanne
To: talk-serotek@xxxxxxxxxxxxx
Sent: Monday, December 29, 2008 3:20 PM
Subject: TalkSerotek: why doesn't satogo work on certain computers?
I was trying to run satogo.com on my girls' computer so I could do some
maintenance on it; but I keep getting the message that it couldn't start and I
need to call Support. Since it won't even run, and therefore I can't log in, I
don't know what Support could tell me since they wouldn't be able to
remote-connect. I guess what I'm wondering is why it doesn't seem to work on
some systems, and could we do something maybe in Internet Options to unblock
something so it will work on this machine? Just wondering if there might be
something we could try to get it running. Here's something else I just now
thought of: The machine is an XP Pro computer, but I found it needed lots of
Windows updates including Service Pack 3. Do you think that once it's updated
it should work, or do other things prevent satogo from working sometimes?
Thanks.
Joanne
Casey Mathews
Web Friendly Help | Demystifying Tech
www.webfriendlyhelp.com
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