TalkSerotek: Re: Todays announcement
- From: David Ushiro <dushiro@xxxxxxxxxx>
- To: "talk-serotek@xxxxxxxxxxxxx" <talk-serotek@xxxxxxxxxxxxx>
- Date: Thu, 29 Jan 2009 15:56:19 -0500
Rick,
I
Have spoken to Richard and as far as I am concern this is a dead issue. But
when SATOGO was launch, it was not free. Others at Serotek have agreed with
this point.
David
-----Original Message-----
From: talk-serotek-bounce@xxxxxxxxxxxxx
[mailto:talk-serotek-bounce@xxxxxxxxxxxxx] On Behalf Of Rick Harmon
Sent: Thursday, January 29, 2009 2:57 PM
To: talk-serotek@xxxxxxxxxxxxx
Subject: TalkSerotek: Re: Todays announcement
SAToGo has been free since it launched in june of 2007.
Rick
----- Original Message -----
From: "Saqib" <saqib500@xxxxxxxxxxxxxx>
To: <talk-serotek@xxxxxxxxxxxxx>
Sent: Thursday, January 29, 2009 2:43 PM
Subject: TalkSerotek: Re: Todays announcement
Hi David. Satogo.com has always been free to my knowledge. My knowledge goes
back as far as March 2008 which doesn't sound long. I only discovered System
Access through a forwarded e-mail from a friend who read about the Air
Foundation. As for the rest of the services, they are chargeable under
different types of packages or individual stand alone products.
----- Original Message -----
From: "David Ushiro" <dushiro@xxxxxxxxxx>
To: <talk-serotek@xxxxxxxxxxxxx>
Sent: Thursday, January 29, 2009 7:01 PM
Subject: TalkSerotek: Re: Todays announcement
Richard,
I guess I will have to call because I apparently am unable to get my point
across. .
I will attempt one last time to state it clearly.
I agreed to pay $25.00 a month for the following:
License to SA
Ability to use the SATOGO, which was not free at that time.
Ability to install the SA software on a thumb drive.
Any updates to the SA Software, which was listed separatly from the use of
the SAMNet
A garaunteee that at the conclusion of the contract that the future cost of
updates would not increase.
Ability to use the Neospeech and any updates to the Neospeech software
Access to the SAMNet.
You are correct Richard when you state that I would not have been charge for
updates. However, according to the information provided at the time of
purchase, the issue of updates was not package as a SAMNet benefit, but a
separate benefit. You can spin this anyway you wish, but no matter how you
flip it, the plain truth of the matter is that the issues I listed above are
a part of my contract. No bundling or packageing was given, but separate
benefits or services were listed.
I am happy for those who no longer have to pay for updates, but disappointed
that services that I pay for are now free without any reduction in price.
David
-----Original Message-----
From: talk-serotek-bounce@xxxxxxxxxxxxx
[mailto:talk-serotek-bounce@xxxxxxxxxxxxx] On Behalf Of Richard Wells
Sent: Thursday, January 29, 2009 1:04 PM
To: talk-serotek@xxxxxxxxxxxxx
Subject: TalkSerotek: Re: Todays announcement
Hi David,
You are getting what you are paying for. No SAMNet subscribed user has
ever had to pay $60 more for upgrades if they had System Access. Since
your contract includes a four-year subscription to SAMNet, you, along
with all other users who entered into the contract are getting exactly
what you paid for and would have never been charged the $60.00 upgrades
even if Serotek had not declared the death of the SMA. Please call us
if this is still not clear.
Thanks
Original message:
> Richard,
> That sounds wonderful except it doesn't address the point that I was
> making.
> I entered into an agreement with Serotek to make monthly payments in
> exchange for a software license and other services.
> Now some of those services are now offered for free.
> I know that the SATOGO and software updates were a part of that
> contract for service and were not a free item at that time.
> David
> David Ushiro
> Access Technology Services Supervisor
> -----Original Message-----
> From: talk-serotek-bounce@xxxxxxxxxxxxx
> [mailto:talk-serotek-bounce@xxxxxxxxxxxxx] On Behalf Of Richard Wells
> Sent: Thursday, January 29, 2009 11:20 AM
> To: talk-serotek@xxxxxxxxxxxxx
> Subject: TalkSerotek: Re: Todays announcement
> Hi David,
> Your contract is: four years of SAMNet which includes all upgrades as
> all users have received with SAMNet subscriptions and a buy-out of
> System Access Mobile with Neospeech. Again, if you opt out of SAMNet
> after your contract expires, you still own System Access Mobile and
> Neospeech and all upgrades are free for life.
> Original message:
>> Richard,
>> Didn't the contract also include upgrades that are now free? I am not
>> sure and will have to check but I believe my contract included the
>> following:
>> SA License
>> SATOGO (which was not free at that time)
>> Upgrades (which were not free at that time)
>> Fixed cost of upgrades after completion of the contract (Not much of a
>> benefit at this time)
>> SAM Network
>> Ability to have SA on a flash drive.
>> Now you tell me that the contract is basically for the software and
>> SAMNet.
>> David
>> -----Original Message-----
>> From: talk-serotek-bounce@xxxxxxxxxxxxx
>> [mailto:talk-serotek-bounce@xxxxxxxxxxxxx] On Behalf Of Richard Wells
>> Sent: Wednesday, January 28, 2009 11:51 PM
>> To: talk-serotek@xxxxxxxxxxxxx
>> Subject: TalkSerotek: Re: Todays announcement
>> Hi Rick,
>> You are in a four-year contract with Serotek. This contract includes a
>> four year subscription to the SA Mobile Network. Your plan will not
>> change. The ones who will immediately notice the difference are those
>> who are paying $60.00 per year for System Access software maintenance
>> upgrades. Now, when your contract is up, even if you decide to opt out
>> of the SA Mobile Network subscription, which we hope you do not, your
>> System Access upgrades will be free for life. Again, SAMNet
>> subscriptions remain unchanged.
>> Original message:
>>> Hi,
>>> I just purchased the SA buy out plan last month for $25 a month for 48
>>> months. What will happen to that since there is no longer any SMA's to
>>> pay?
>>> Will my total price get reduced?
>>> Thanks,
>>> Rick
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