TalkSerotek: Re: Todays announcement
- From: Richard Wells <richwels@xxxxxxxxxxxx>
- To: talk-serotek@xxxxxxxxxxxxx
- Date: Thu, 29 Jan 2009 13:04:16 -0500
Hi David,
You are getting what you are paying for. No SAMNet subscribed user has
ever had to pay $60 more for upgrades if they had System Access. Since
your contract includes a four-year subscription to SAMNet, you, along
with all other users who entered into the contract are getting exactly
what you paid for and would have never been charged the $60.00 upgrades
even if Serotek had not declared the death of the SMA. Please call us
if this is still not clear.
Thanks
Original message:
Richard,
That sounds wonderful except it doesn't address the point that I was making.
I entered into an agreement with Serotek to make monthly payments in
exchange for a software license and other services.
Now some of those services are now offered for free.
I know that the SATOGO and software updates were a part of that
contract for service and were not a free item at that time.
David
David Ushiro
Access Technology Services Supervisor
-----Original Message-----
From: talk-serotek-bounce@xxxxxxxxxxxxx
[mailto:talk-serotek-bounce@xxxxxxxxxxxxx] On Behalf Of Richard Wells
Sent: Thursday, January 29, 2009 11:20 AM
To: talk-serotek@xxxxxxxxxxxxx
Subject: TalkSerotek: Re: Todays announcement
Hi David,
Your contract is: four years of SAMNet which includes all upgrades as
all users have received with SAMNet subscriptions and a buy-out of
System Access Mobile with Neospeech. Again, if you opt out of SAMNet
after your contract expires, you still own System Access Mobile and
Neospeech and all upgrades are free for life.
Original message:
Richard,
Didn't the contract also include upgrades that are now free? I am not
sure and will have to check but I believe my contract included the following:
SA License
SATOGO (which was not free at that time)
Upgrades (which were not free at that time)
Fixed cost of upgrades after completion of the contract (Not much of a
benefit at this time)
SAM Network
Ability to have SA on a flash drive.
Now you tell me that the contract is basically for the software and SAMNet.
David
-----Original Message-----
From: talk-serotek-bounce@xxxxxxxxxxxxx
[mailto:talk-serotek-bounce@xxxxxxxxxxxxx] On Behalf Of Richard Wells
Sent: Wednesday, January 28, 2009 11:51 PM
To: talk-serotek@xxxxxxxxxxxxx
Subject: TalkSerotek: Re: Todays announcement
Hi Rick,
You are in a four-year contract with Serotek. This contract includes a
four year subscription to the SA Mobile Network. Your plan will not
change. The ones who will immediately notice the difference are those
who are paying $60.00 per year for System Access software maintenance
upgrades. Now, when your contract is up, even if you decide to opt out
of the SA Mobile Network subscription, which we hope you do not, your
System Access upgrades will be free for life. Again, SAMNet
subscriptions remain unchanged.
Original message:
Hi,
I just purchased the SA buy out plan last month for $25 a month for 48
months. What will happen to that since there is no longer any SMA's to pay?
Will my total price get reduced?
Thanks,
Rick
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