Hi Jim. I have no tool bars, and have ESET Smart Security . This is what I got when running the program. Error --------------------------- System Access was unable to start. Please contact Serotek technical support at 650-249-1000. --------------------------- OK Would it be my anti virus stopping it. Best. Barrie. -----Original Message----- From: talk-serotek-bounce@xxxxxxxxxxxxx [mailto:talk-serotek-bounce@xxxxxxxxxxxxx] On Behalf Of James Aldrich Sent: 17 March 2011 15:57 To: talk-serotek@xxxxxxxxxxxxx Subject: TalkSerotek: Re: How do I get sytem access back on my computer Hi Bary, Make certain your PC doesn't have any unnecessary tool bars or programs which interfere with System Access! Google Tool Bars, Google Chrome are two examples which should be removed before attemting to install SA. Also, determine which vyrus and spyware programs are there on your PC. I'd put on either Microsoft Security essentials which is free to you and me or Viper which you need to pay for and is recommended by Serotek Staff. HTH Jim -- Email services provided by the System Access Mobile Network. Visit www.serotek.com to learn more about accessibility anywhere. The Talk Serotek mailing list Post to the list by sending a message to: talk-serotek@xxxxxxxxxxxxx to unsubscribe from the talk-serotek email list send a message to: talk-serotek-request@xxxxxxxxxxxxx?subject=unsubscribe Talk-Serotek Archives ar at: //www.freelists.org/archives/talk-serotek/ Visit Serotek: www.serotek.com __________ Information from ESET Smart Security, version of virus signature database 5963 (20110317) __________ The message was checked by ESET Smart Security. http://www.eset.com __________ Information from ESET Smart Security, version of virus signature database 5963 (20110317) __________ The message was checked by ESET Smart Security. http://www.eset.com The Talk Serotek mailing list Post to the list by sending a message to: talk-serotek@xxxxxxxxxxxxx to unsubscribe from the talk-serotek email list send a message to: talk-serotek-request@xxxxxxxxxxxxx?subject=unsubscribe Talk-Serotek Archives ar at: //www.freelists.org/archives/talk-serotek/ Visit Serotek: www.serotek.com