[tabi] Re: update on Dial A Ride

  • From: Denyece Roberts <peace05@xxxxxxxxxxx>
  • To: "tabi@xxxxxxxxxxxxx" <tabi@xxxxxxxxxxxxx>
  • Date: Thu, 11 Apr 2013 20:55:33 -0400

Thank you so much Robert let me know if I could be of any assistance or if I 
need to attend any meetings

Sent from my iPhone

On Apr 11, 2013, at 6:48 PM, "Easy Talk" <Easytalk@xxxxxxxxxxxxx> wrote:

> Just wanted to keep you all posted.
> To day I had a phone conference with Andrea Rosser, Ivan Maldonado and  Jan 
> Hudson with Dial A Ride to express our concerns.  They were very concerned 
> with our problems and are willing to work with us to resolve them.  We should 
> be getting an official response soon that will address  our issues and the 
> measures they will take to correct the problems.  As far as the 20 minute 
> rule to check to see if you are on the schedule and the 30 minute rule to 
> check on the status of your ride, this  wasn't any thing anyone on the call 
> was aware of.  They are going to try to find out where this came from and 
> hopefully do away with it.  Dar is also going to be implementing a new 
> software program that will allow you to schedule your trip on line and also 
> check the status and location of the vehicle that is scheduled to pick you 
> up.  The software is expected to be implemented in 6 to 9 months.  I did ask 
> that it be beta tested by people using assistive technology and was assured 
> it would. Dial A Ride has worked out an agreement with Big Bend Transit to 
> assist in handling the over flow and over booking of riders until additional 
> vehicles and drivers can be purchased and higher to meet the increased 
> demands.  They have already budgeted for 3 new vehicles.
> We also talked about the roodness of      reservationist and the fact that 
> people are lied to about the status of there trip.  I suggested that a 
> confirmation number be given when you call to schedule a trip so there is no 
> question that you actually scheduled the trip.  Also the new software I 
> mentioned above should also allow them to record your call when you call to 
> schedule a trip.
> I Also took the opportunity to stress the need for tactual markings at bus 
> stops and I think the point was made and well received.
> I'll keep you posted as I learn more.
> Robert

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