[tabi] Re: Star Metro strikes again.

  • From: "Sila Miller" <Silamiller@xxxxxxxxxxxxxxx>
  • To: <tabi@xxxxxxxxxxxxx>
  • Date: Sat, 3 May 2014 16:31:55 -0400

Hello Brian,

Thank you for looking into this situation. The Southwood shuttle got to the 
Koger Center when it was supposed to. The route that was running late was the 
Tall Timbers. Because of this, the other rider missed her bus at Miccosukee. 
She had asked if it could be held but was told that if they held a route, it 
would put everyone behind. Thus, she had to wait another 50 minutes. I do 
realize this is graduation weekend but, perhaps with a bit of pre-planning, 
this type of situation might be avoided. Unfortunately, this making connection 
issue is quite prevalent and goes far fast in folks deciding not to ride the 
bus if at all possible. 

On another note, I was quite dismayed to learn that the meeting scheduled for 
next week regarding the fixed route system was canceled. TCB's primary concerns 
that we are trying to have addressed and resolved are geared more towards 
Dial-A-Ride and night and Sunday service. I sincerely hope one kettle of fish 
doesn't cause the other to be forgotten about. They are both of high importance 
and deserve individual attention.

Again, I sincerely appreciate the time and concern you have, and continue to 
show towards addressing issues with the fixed route system. I believe 
communication is the key and am happy to provide detailed explanations, 
suggested solutions and whatever other help I can.

Thank you,

----- Original Message ----- 
  From: Waterman, Brian 
  To: <tabi@xxxxxxxxxxxxx> 
  Sent: Saturday, May 03, 2014 2:07 PM
  Subject: [tabi] Re: Star Metro strikes again.

  I stand corrected. If you could email me more information on her trip, I will 
find out what happened. We can only address problems when they are brought to 
out attention.

  Sent from my iPhone

  On May 3, 2014, at 2:04 PM, "Robert Miller" 
<robertmiller2201@xxxxxxxxxxxxxxx> wrote:


    It had nothing to do with big Bend, it was Star Metro bus system the 
Southwood connection at the Koger center at 4-35.


      ----- Original Message ----- 
      From: Waterman, Brian 
      To: <tabi@xxxxxxxxxxxxx> 
      Sent: Saturday, May 03, 2014 1:40 PM
      Subject: [tabi] Re: Star Metro strikes again.

      We apologize for the experience. The issue was forwarded to Big Bend 
Transit to find out what happened. 


      Sent from my iPhone

      On May 3, 2014, at 1:38 PM, "Robert Miller" 
<robertmiller2201@xxxxxxxxxxxxxxx> wrote:

        Yes it arrived about 24 minutes late and the other lady missed her 
connection so had to wait 50 minutes for the next bus.


          ----- Original Message ----- 
          From: Chip and Allie Orange 
          To: tabi@xxxxxxxxxxxxx 
          Sent: Saturday, May 03, 2014 1:03 PM
          Subject: [tabi] Re: Star Metro strikes again.

          What happened Robert, did the bus ever come for sila?


          From: tabi-bounce@xxxxxxxxxxxxx [mailto:tabi-bounce@xxxxxxxxxxxxx] On 
Behalf Of Robert Miller
          Sent: Friday, May 02, 2014 4:57 PM
          To: tabi@xxxxxxxxxxxxx
          Subject: [tabi] Star Metro strikes again.

          Sila has been setting at the coger center waiting for her wonderful 
connection for the highly acclaimed south wood route.  The bus was suppose to 
be there at 4.35 at 4-54 it's not there.  The lady sitting next to her arrived 
10 minutes early to catch her bus and missed it.  She called to see if they 
would hold the bus for her and was told they don't do that.


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