Lynn, I thought you could get an individual account for free, that was the whole point of the announcement? what gives with the $100 charge? sorry, I don't know about the download manager; give them a call. Chip ------------------------------ Chip Orange Database Administrator Florida Public Service Commission Chip.Orange@xxxxxxxxxxxxxxx (850) 413-6314 (Any opinions expressed are solely those of the author and do not necessarily reflect those of the Florida Public Service Commission.) ________________________________ From: tabi-bounce@xxxxxxxxxxxxx [mailto:tabi-bounce@xxxxxxxxxxxxx] On Behalf Of Lynn Evans Sent: Thursday, August 20, 2009 10:50 PM To: tabi@xxxxxxxxxxxxx Subject: [tabi] RFBD download manager Ok I have jumped through all all the hoops at RFBD. They say they will ship my books even though they know I am to download them to my computer. They did charge me $100.00 for my individual account. I didn't give them my credit card number nor did they ask. I got al the notices and activated my account. Now I even downloaded their download manager. Now how important is this application. I tried to open the file or run the program and got a run time error. Not once but twice. so what gives?? Any advice will be greatly appreciated.