Hello All,Please find below the information and agenda for the upcoming Transportation Disadvantaged Commission Board TDCB meeting. It's scheduled for this coming Wednesday. Thanks to Collene as always for forwarding the info.
AGENDA Tallahassee - Leon County Transportation Disadvantaged Coordinating Board Meeting Public Hearing 4:00 P.M. Followed by the regular quarterly meeting Wednesday, October 21, 2009 Leon County Public Library 200 West Park Avenue Program Room A Members: Please call Colleen Roland at 891-6812 by October 20, 2009, if you are unable to attend the meeting. If you have a disability requiring accommodation, please contact the Capital Region Transportation Planning Agency at (850) 891-6800 at least 48 hours in advance. The telephone number of the Florida Relay TDD Service is 711. ANNUAL PUBLIC HEARING (Chairman Rackleff) If you desire to speak before the TDCB please complete a speaker request form. Staff is available to help you complete the form, if needed. 1.Community Transportation Coordinator’s Report (Ms. Donna Peacock) Ms. Donna Peacock of StarMetro will present the Coordinator’s Report. The report is included as attachment 1. Items from Members This agenda item is reserved for items from TDCB membership. Items from Staff (Ms. Colleen Roland) 2010 Meeting Dates Staff is requesting approval of the following meeting dates and times for 2009. January 20, 2010 4 P.M. April 21, 2010, 4 P.M. July 21, 2010, 4 P.M. October 20, 2010 (Public Hearing) 4 P.M. TDCB Action: Approval of the meeting dates and times for 2010 Survey Results As part of the implementation of the Transportation Disadvantaged Service Plan, the staff completed rider surveys. Surveys were completed with passengers who rode the system during June 2009. Overall analysis of the findings indicates that while some of the scores were down, some of the most human qualities of the system have been sustained or improved, namely safety, and driver/reservationist courtesy. The response rate to the written survey was a significant 35%. The results are enclosed as Attachment 2. Meeting Minutes The minutes from the August meeting is enclosed as Attachment 3. TDCB Action: Approval of minutes. Adjournment (Commissioner Rackleff)Next meeting: January 20, 2010 at 4 PM Box A19 300 S. ADAMS STREET TALLAHASSEE, FL 32301 Transportation Disadvantaged Coordinating Board 2009 User Survey RESULTS SCORING: Excellent = 5, Good = 4, Needs Improvement = 3, Unacceptable = 2 Note that not all respondents answered all questions How would you rate the performance of StarMetro, the Community Transportation Coordinator (CTC)? 2009 2008 2007 2006 3.90 3.96 4.5 4.1 How would you rate the CTC’s management of the transportation operators or carriers? (Please circle one) 2009 2008 2007 2006 3.89 3.96 4.5 4.4 How would you rate the Community Transportation Coordinator’s ability to meet your needs? (Please circle one) 2009 2008 2007 2006 3.82 3.84 5 4.2 4. Based on your experiences with this transportation service, how would you rate the system on the following issues: (5) Excellent (4) Good (3) Needs Improvement (2) Unsatisfactory Courtesy of reservationists 2009 2008 2007 2006 4.28 4.04 5 4.3 Courtesy of drivers 2009 2008 2007 2006 4.51 4.21 4.5 4.3 Safe Driving 2009 2008 2007 2006 4.60 4.37 4.5 4.4 Condition of vehicle interior 2009 2008 2007 2006 4.49 4.15 4.5 4.5 Condition of vehicle exterior 2009 2008 2007 2006 4.43 4.15 4.5 4.4 Time on board vehicle 2009 2008 2007 2006 4.03 3.70 5 4 Timeliness of initial pickup 2009 2008 2007 2006 3.91 3.63 4.5 3.9 Timeliness of pickup for return trip 2009 2008 2007 2006 3.68 3.62 4.5 3.7 Availability of wheelchair accessibility when requested 2009 2008 2007 2006 4.26 4.50 5 4 During the last 12 months have you reported any complaints that were unresolved? (Use the space below. If additional space is needed, please use the back of this survey.) Buses shake too much Drivers: John needs to stop using profanity pick up times are the pits unless you get Ernest. Mr. Van needs to be less argumentative and confrontational. He is very unpleasant to deal with made complaint, no follow up was received The help getting on the transportation bus is excellent - thank you all Big John is usually very vulgar in his language even when women are on board. But he is very courteous and considerate. The best driver is Mr. Ernest. I called one complaint, but no one ever contacted me about the issue, Issue hasn't occurred again No, I be looking forward to the van because I don't have any other ride I like Big Bend Transit and the drivers Mr. Ernest is a blessing to me and everyone he meets 5. Please describe any of your unmet transportation needs: Can't get ride to Senior Center night-weekend bus service prescription pick up food shopping eye glasses church That I need help finding a job Bigger Buses dispatch seems to need help. They have time to follow up when bus is late Yes I did report that the driver did not help me getting off the transportation bus. And I got hurt. but the drivers are very helpful now made a pickup for doctor's visit and they sent the bus on wrong day so I had to make other arrangements no longer can get to food shopping, pharmacy or necessities at the mall They meet all my need. Thank you, Martha Mitchell They do good, but sometimes they be 1 hour late on 9-4-09 they didn't pick me up a mistake on their behalf (sic) I am very happy with the transportation that I am getting now Thank you. Thank you all E.S.E. One driver had a bad attitude toward me, yes, I did report The following questions are not directly related to the transportation service you receive, but may help future planning for alternatives to existing transportation choices: As with most other goods and services, the cost of providing transportation is increasing. Two of the ways that rising costs might be met is by increasing the rider co-payment or increasing the time spent on the bus. If you only had these two choices, which would you prefer? (Please note that some riders are sponsored by a variety of agencies that do not require co-payments, so this question may not apply to everyone.) _____8____Increasing my time on the bus. ______19__Increasing my co-payment. If you checked this one, please answer the following: At what co-payment increase would the service become unaffordable? __13_____ 50 cents to $1 more ___9__ 1 dollar to $1.50 more ___1___ 1.50 to $2.00 more ___4__ above $2.00 more 7. Do you have access to a City Bus (StarMetro) ___8__yes _26____no 8. If yes, is their safe passage (meaning sidewalks, crossing signals, etc.) from your house or employment to the nearest bus stop? ___4__yes ___1__no 9. Do the conditions of (or absence of a sidewalk) near your house or employment limit your personal transportation options? _9_yes ___4__no If your answer to #8 was yes, can you tell us the location where sidewalks need to be installed or where existing sidewalks need repaired? _________ none given_____________________________________ __________________________________________________________________ __________________________________________________________________ Minutes Tallahassee - Leon County Transportation Disadvantaged Coordinating Board Meeting 4:00 P.M. Wednesday, August 19, 2009 Gemini Building Conference Room, Second Floor 408 North Adams Tallahassee Present: Calvert Durden, Ted Waters, (ex-officio) William Benjamin, Karl McCoy, Lisa Spikes, Dottie Hinkle, Vinessa Strickland (via telephone), Commissioner Bob Rackleff, Chair. Staff Present: Donna Peacock, Starmetro, Colleen Roland, Capital Region Transportation Planning Agency. Guests Present: Leigh Davis, Leon County, Sally Benjamin, Jim Jordan DISCUSSION/PRESENTATION Public Comment William Benjamin introduced a resolution from FIRE. At his request, Donna Peacock read the resolution that requested that all incoming calls to the CTC be recorded. There was a discussion regarding costs and timing. Vinessa Strickland offered advice regarding getting into the FDOT work program for that type of expense. Community Transportation Coordinator’s Report (Ms. Donna Peacock) Ms. Donna Peacock of StarMetro presented the Coordinator’s Report. She also presented the Annual Operating Report (AOR). She reviewed a summary of the report and the statistics over a five-year period, including the number of unduplicated riders. The TDCB showed their appreciation for her efforts and requested that planning staff produce a report highlighting these details. Items from Members Commissioner Rackleff spoke of the recent National Association of Counties meeting, and his role on the transportation committee. He spoke of the need for sidewalks. Karl McCoy and William Benjamin spoke of the absence of a sidewalk outside the Lighthouse for the Blind, and how it was an obstacle to the bus. Leigh Davis from Leon County spoke to the efforts of getting Tiger Funds for additional sidewalk work. Items from Staff (Ms. Colleen Roland) Update: Bylaws Ms. Roland advised that each year the TDCB must update their bylaws. Staff recommended no changes. TDCB Action: Approved ratification (Benjamin, Hinkle) Update: Grievance Processes Ms. Roland advised that the TDCB must update or ratify their Medicaid and TD Grievance Processes. Staff recommended no changes. TDCB Action: Approved ratification (Benjamin, Hinkle) Minutes: The minutes of the May meeting were approved (Hinkle, Benjamin) TDCB Action: Approval of the April minutes. Transportation Disadvantaged Service Plan Update. Ms. Roland reported that the Service Plan must be reviewed annually to meet state statutory requirements. The Service Plan has been reviewed and staff recommends no changes. TDCB Action: Approval of Ratification of the Transportation Disadvantaged Service Plan. (Benjamin, Hinkle) 5. Adjournment (Commissioner Rackleff) The meeting adjourned at 5:10 PM Check out the TABI resource web page at http://acorange.home.comcast.net/TABI and please make suggestions for new material. if you'd like to unsubscribe you can do so through the freelists.org web interface, or by sending an email to the address tabi-request@xxxxxxxxxxxxx with the word "unsubscribe" in the subject.