Sent from my iPad Begin forwarded message: > From: "'Robert Acosta' boacosta@xxxxxxxxxxx [awannouncements]" > <awannouncements-noreply@xxxxxxxxxxxxxxx> > Date: February 16, 2015 at 3:31:47 PM EST > To: "tektalk discussion" <tektalkdiscussion@xxxxxxxxxxxxxxxxxxx> > Subject: [awannouncements] FW: A Review of the Be My Eyes Remote Sighted > Helper App for Apple iOS, Dan's tip for February 16 2015 > Reply-To: awannouncements-owner@xxxxxxxxxxxxxxx > > > > > > Robert Acosta, President > > Helping Hands for the Blind > > (818) 998-0044 > > www.helpinghands4theblind.org > > > > From: dan Thompson [mailto:dthompson5@xxxxxxxxx] > Sent: Monday, February 16, 2015 11:05 AM > To: dan Thompson > Subject: A Review of the Be My Eyes Remote Sighted Helper App for Apple iOS, > Dan's tip for February 16 2015 > > > > > > I personally have used this service severaltimes over the last few weeks. > The helpers are patient, kind and quite prompt picking up on their end. > What's really awesome is that the service is free. > > > > A Review of the Be My Eyes Remote Sighted Helper App for Apple iOS > > Bill Holton > > Contributer to AFB'S Access world Technology Magazine February 2015 > > Source link is below > > http://www.afb.org/afbpress/pub.asp?DocID=aw160202 > > > > Many iPhone users with visual impairments use a video FaceTime or Skype call > with a friend for a brief session of sighted help—to find a hotel room door, > for instance, or to help set the controls on a washer or dryer. But what if > your friends or family members are not available when you need assistance? Or > maybe you call the same person again and again, and you worry you might be > overstaying your welcome? > > Mobile identification and text recognition apps such as TapTapSee, Talking > Goggles, and the KNFB Reader can take up a lot of the slack, but there are > times when you really do need a working pair of eyeballs. Now, thanks to a > new iOS app called Be My Eyes, sighted help is just a tap away. > > How Be My Eyes Works > > Be My Eyes pairs sighted volunteers with visually impaired individuals who > would appreciate a bit of remote assistance. The app is free both to download > and to use. > > For visually impaired users, the app could not be simpler to use. Most of the > screen is taken up by a single control to connect you to the first available > helper. Double tap this button and your device will announce, "Creating > connection request." A few seconds later a sort of electronic ring tone > begins to play, and soon you are connected to a sighted volunteer through a > two-way audio and one-way video connection using the opentok/tokbox video > platform. > > Read more about this platform here: > > https://tokbox.com/ > > > > The volunteer can view your environment through the higher-resolution > rear-facing camera. With a connection established, you can converse with the > volunteer, introduce yourself (if you like), and ask for help with whatever > identification task is at hand. You can disconnect at any time. > > When you first open the app you are asked if you need assistance or wish to > provide it. In either case you are required to register. You can do this > using your Facebook credentials, or you can create a Be My Eyes account with > your name, e-mail address and the password of your choice. More about this > later. > > If you register as a helper, you merely need to leave the app running in the > background. When it's your turn to offer assistance, the app will alert you. > If you don't respond within 10 seconds or so, the app servers will move onto > the next person in the queue and alert them. "At first we tried pinging ten > people at once, so people requesting assistance would not have to wait so > long for a response, but we started getting e-mails from volunteers who were > frustrated because they wanted to help, but were not the first to respond," > says Hans Jørgen Wiberg, the service's founder. > > Turning an Idea into a Service > > Like many of us, after a few remote FaceTime sessions, Wiberg had the idea > that we could more easily obtain sighted help if there were only some way to > tap into a wider network than just our friends and family. Unlike most of us, > however, Wiberg put action to thought, and he isn't even a programmer. > Wiberg, who lives in Copenhagen, Denmark, is a part-time upholsterer and > Regional Chairman of the Danish Association of the Blind. > > https://blind.dk/ > > > > Wiberg took his idea to a local startup meeting, where people come together > to exchange and refine ideas for new businesses and services. There he teamed > up with seven others, none of whom were programmers. They formalized their > idea and began searching for grant money. > > With just a few thousand donated Danish Krone, the group hired outside > developers to create an iOS app. They released it in the Danish App Store in > November of 2014, and beta tested it with just a handful of users. After the > user base reached 150 blind users and 400 helpers, the group was awarded a > substantial grant from Velux, a Danish window and skylight company. > Development continued until January 15, when the Be My Eyes app and service > were released worldwide. > > "The response was more than we dreamed," says Wiberg. "In just a few days we > had over 60,000 users, most of them potential helpers," he says. "The signups > came so fast, by the end of the second day we had to suspend the service > while we moved to the largest server our provider can host." > > The main app screen displays a running count of the number of sighted and > blind users who are registered. It also displays the number of individuals > who have been helped—over 10,000 in the first six days. A future app update > will also include the numbers of volunteers who are currently available. > "This will help users have some idea of how long it will take to either offer > or receive help," says Wiberg. > > Putting Be My Eyes Through its Paces > > I first tried Be My Eyes just a few days after it was released. The first two > attempts were unsuccessful: after 20 minutes I had not yet been connected to > a volunteer. I was using the app late on a Sunday evening, around the time > when the servers were being swamped with setup requests, so those > circumstances may have played a part in the delays. > > The next day I tried the app several times, and each time I was connected > within 2 minutes. According to Wiberg, this is the norm. "There are going to > be people who for some reason cannot answer an alert in time, and we have to > connect to several different helpers, one at a time, before a request is > answered. Other times there may be server problems caused by our rapid > growth. My advice to users seeking help is that if there is no response > within 3 or 4 minutes, disconnect and immediately try again." > > My first Monday call was answered by a woman in Britain. My question was > simple: "Is this package of teabags caffeinated or decaf?" "Caffeinated," > came the reply, and after a quick "thank you," I disconnected. Total time: > less than 2 minutes from start to finish. > > My second request was answered by a man in California. He helped me access my > thermostat and find the LCD off setting. > > My third session was answered by a man in Germany. I had inadvertently left > the plastic cover to a vegetable seed starter on the patio table, and > sometime during the night it had blown away. Together the volunteer and I > search the backyard for it. We did not find it, but the help was still useful > as it saved me the considerable time I might have spent walking around the > yard, hoping to encounter it. > > One task I did not try, and hope I do not have cause to for some time to > come, is getting help with the computer error message that has in the past > locked up my screen reader or prevented it from booting. My computer seems to > know when all of my friends and family are unavailable. It must—why else > would it always choose those times to crash? > > On initial setup, the Be My Eyes app uses your iOS device's default language > setting to direct your calls. English speaking helpers are always connected > with English speaking help requesters, French with French, and so forth. But > the app's Setting menu offers you the ability to add additional languages, > which is how I was able to connect with an English speaking helper in Germany. > > Privacy > > According to Wiberg, your personal information is not shared with the helper. > You may then wonder why you need to enter your name and e-mail address to > create a Be My Eyes account. When I posed this question, Wiberg replied, > "Both the helper and user can report a problem member, and we can then block > that [account] and prevent [the user] from returning." Unfortunately, the > version I tested, 1.2 (45), did not require any e-mail verification, which > means someone could make up a series of false accounts and cause mischief. > Perhaps verification will be a part of an update in a future version. > > Common sense would dictate that Be My Eyes users avoid asking questions about > bank or credit card statements, medical reports, or any other information you > want to remain private. Wiberg offers a useful rule of thumb: "If you were > walking down a street and needed to know what you are considering asking [a > Be My Eyes helper], would you feel uncomfortable asking a stranger?" If so, > find some other way to obtain the information. Some may wish to consider the > opposite scenario: Perhaps there is something you wish to keep private from > your friends and family? > > It's probably best to avoid asking a Be My Eyes helper to assist in > orientation at a busy intersection or other potentially dangerous scenario. > Currently, the app contains no rating system for users to weed out what I can > only believe would be a very few bad apples. > > What's Ahead for the Be My Eyes App > > Wiberg is determined to keep the service free. He states that currently they > have enough money to pay for development and server resources through next > September. Consequently, I would not be surprised to see a Donate button pop > up in a future release of the app, on the company's website, or both. > > The app is currently available only for iOS devices. There are no immediate > plans to create an Android version. > > Ironically, the biggest hurdle Be My Eyes currently faces is finding enough > blind users. "The response to the opportunity to become volunteers has been > overwhelming," says Wiberg. "If they don't get the chance to become fully > involved, they may grow frustrated and uninstall the app." > > Until I uninstalled it, I had a dinosaur app on my iPhone to entertain my > granddaughter. Every so often, even when the app was not running, I received > an alert asking if I wanted to play. I can see many potential helpers who > might reset their phone or change devices, and forget to restart the app. > Perhaps a future update might include a similar gentle reminder to those with > the app installed but left closed for several weeks? > > I also hope Wiberg and his colleagues publish a Be My Eyes API that would > enable other apps to seamlessly link to the app. BlindSquare, which we > reviewed in the July 2014 AccessWorld , offers the ability to reach out to > someone in your contact list for a bit of e-mail or text message help. > Imagine how much more powerful BlindSquare, or the Seeing Eye App for iPhone, > would be if users could request sighted help directly from within their > accessible navigation app? > > As it is now, Be My Eyes is an extremely powerful platform whose time has > come. I will still keep both TapTapSee and KNFB Reader on my iPhone home > screen, but Be My Eyes will definitely be my fallback—and in many instances, > my go-to—resource for those times when greater independence can best be > achieved by knowing when and how to ask for help. > > > > > > > > Blessed is every one who fears the Lord, who walks in his ways! > > Psalm 128:1-5 > > > > To subscribe to Dan's tips or HotSpot with God Daily Devotional, send a blank > message to dthompson5@xxxxxxxxx and include "subscribe Dan's Tips" or > Subscribe HotSpot with God" in the subject line. > > > > __._,_.___ > Posted by: "Robert Acosta" <boacosta@xxxxxxxxxxx> > Reply via web post • Reply to sender > • Reply to group • Start > a New Topic • Messages in this topic (1) > > VISIT YOUR GROUP > • Privacy • Unsubscribe • Terms of Use > . > > > __,_._,___