[tabi] Re: Fwd: City of Tallahassee News Release - StarMetro Receives Prestigious Award

  • From: "blindwilly" <blindwilly@xxxxxxxxxxx>
  • To: <tabi@xxxxxxxxxxxxx>
  • Date: Sun, 15 Sep 2013 08:58:19 -0400

Good for you Ivan,

Kep up the good work and see you at the meeting.


  ----- Original Message ----- 
  From: Lynn Evans 
  To: tabi@xxxxxxxxxxxxx 
  Sent: Saturday, September 14, 2013 2:56 PM
  Subject: [tabi] Fwd: City of Tallahassee News Release - StarMetro Receives 
Prestigious Award

  Sent from my iPad

  Begin forwarded message:

    From: "City of Tallahassee" <City_of_Tallahassee@xxxxxxxxxxxxx>
    Date: September 11, 2013, 5:16:58 PM EDT
    To: <austin.evans60@xxxxxxxxx>
    Subject: City of Tallahassee News Release - StarMetro Receives Prestigious 

          City of Tallahassee News Release  
          Communications / City Hall / Tallahassee FL 32301 / 850.891.8533  

          StarMetro Receives Prestigious Award

          Customer Service Excellence Recognized
          September 11, 2013

          In recognition of StarMetro's exemplary service, particularly to 
elderly, disabled, low-income and transportation challenged citizens, StarMetro 
was awarded the prestigious 2013 Dispatcher/Scheduler of the Year Award by the 
Florida Commission for the Transportation Disadvantaged. StarMetro's Call 
Center, Dispatch Team and Mobility Coordinator's Office was recognized for this 
honor at today's Tallahassee City Commission meeting. 

          The top statewide award recognizes StarMetro's dedication to 
providing the upmost in caring, efficient and reliable transportation services 
throughout the community. It also pays tribute to the StarMetro professionals 
who work cohesively to serve transportation disadvantaged citizens throughout 
the Capital Region.

          "StarMetro staff has worked very hard to achieve this award," said 
City Commissioner Nancy Miller, lead commissioner on the Long Range Planning 
Target Issue Committee. "It's important that Tallahassee residents have access 
to the quality of customer service provided by the staff at StarMetro."

          "This is a testament to our caring, efficient and skilled employees 
who always have each rider's unique needs in mind," said StarMetro Director 
Ivan Maldonado. "They go above and beyond their daily duties to offer 
professional, friendly and respectful service to those with a wide range of 
transportation challenges."

          StarMetro operates 12 cross-town routes, as well as university routes 
and special Para-transit transportation to senior, disabled and low-income 
customers in Tallahassee and Leon County through programs such as Dial-A-Ride 
and Community Transportation Coordinator for Tallahassee and Leon County (CTC).

          Last year, the Call Center and Dispatch Team managed 261,407 calls, 
serving over 14,000 customers, and provided 163,000 Para-transit trips. They 
helped coordinate 255,527 trips for 8,164 elderly, disabled and low-income 
citizens for work, school, medical appointments, shopping and other important 
activities throughout Leon County. Similarly, the Mobility Coordinator's office 
assisted hundreds of elderly and disabled passengers with travel training, 
route information and referrals for other services.

          For more information about StarMetro, visit Talgov.com/starmetro or 
call StarMetro's main office at 891-5200. Other ways to view information 
include liking StarMetro's official Facebook page and following @RideStarMetro 
on Twitter.

          Contact Information
          Ivan Maldonado, StarMetro, 891-5191; Carrie Poole, Communications 
Department, 891-8533; or Sandra Manning, Utilities Marketing, 891-6175


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