[tabi] Re: Fw: your experiences with Dial A Ride

  • From: "Norine Labitzke" <norine@xxxxxxxxxxx>
  • To: <tabi@xxxxxxxxxxxxx>
  • Date: Sat, 6 Apr 2013 22:11:04 -0400

PS – I knew I was forgetting something important and in my opinion this is it.  
Dial-A-Ride provides services, based on city bus routes until  at least  
8:00PM.  However, I have recently experienced on more than one  occasion, that 
if I call in after the office is closed I am not given another contact number 
for concerns.  Thus if my ride is more than a half hour late I have no way of 
knowing if my ride is coming, or if there is a mix up or problem  and I do not 
have a ride coming at all and need to make other arrangements.  This is  an 
especially serious  issue for people in wheelchairs.  The later it gets, they  
are kept waiting and increasingly vulnerable, and cannot receive any assurance 
from Dial-A- Ride.  I feel it is imperative that someone be available at all 
times of operations.  Most of you know I was in a wheel chair, but am not now 
thank God.  However, please note that persons not so fortunate who are in 
motorized wheel chairs cannot use taxi  services or rides from friends – they 
are completely dependent on Dial_A- Ride and need to be able to make contact 
with them.  


From: tabi-bounce@xxxxxxxxxxxxx [mailto:tabi-bounce@xxxxxxxxxxxxx] On Behalf Of 
Easy Talk
Sent: Saturday, April 6, 2013 8:27 AM
To: tabi@xxxxxxxxxxxxx
Subject: [tabi] Re: Fw: your experiences with Dial A Ride


Hi windy,


Thanks for your support.  I am collecting all the info people give me so we 
have proof of the problems and will add yours to the list.  I will keep you 
posted on progress.




----- Original Message ----- 

From: wendy.hoss@xxxxxxxxxxx <mailto:wendy.hoss@xxxxxxxxxxx>  

To: tabi@xxxxxxxxxxxxx <mailto:tabi@xxxxxxxxxxxxx>  

Sent: Friday, April 05, 2013 4:42 PM

Subject: [tabi] Re: Fw: your experiences with Dial A Ride



I whole-heartedly agree. The drivers are completely overbooked, I have been 
late to work twice when I have to go to the office at TCC and it was due of 
course to overbooking.  Also to add to your list is one that I fussed about 
many times before and that is being allowed more than one escort. People with 
disabilities have families too - it works in Jacksonville and BTW you pay less 
per ride over there. I will be happy to go to city hall with you.  I don't 
really know how much help we will get from others in the community but I am 
willing to try.




From: "Easy Talk" <Easytalk@xxxxxxxxxxxxx <mailto:Easytalk@xxxxxxxxxxxxx> >
To: tabi@xxxxxxxxxxxxx <mailto:tabi@xxxxxxxxxxxxx> 
Sent: Thursday, April 4, 2013 5:18:12 PM
Subject: [tabi] Fw: your experiences with Dial A Ride


----- Original Message ----- 

From: Easy Talk <mailto:Easytalk@xxxxxxxxxxxxx>  

To: Rosser, Andrea <mailto:Andrea.Rosser@xxxxxxxxxx>  

Sent: Thursday, April 04, 2013 5:16 PM

Subject: Re: [tabi] your experiences with Dial A Ride


Hi Andie,


Thanks for your prompt attention to my concerns.  I look forward to your call.  
you can reach me at 906-9821




----- Original Message ----- 

From: Rosser, Andrea <mailto:Andrea.Rosser@xxxxxxxxxx>  

To: Easy Talk <mailto:Easytalk@xxxxxxxxxxxxx>  ; Maldonado, Ivan 
<mailto:Ivan.Maldonado@xxxxxxxxxx>  ; Hudson, Jann 

Sent: Thursday, April 04, 2013 1:06 PM

Subject: Re: [tabi] your experiences with Dial A Ride


Mr. Miller,


Thank you for forwarding this to me.  I believe we can fix the issues you have 
listed below.  StarMetro would appreciate the opportunity to talk with you 
about each issue prior to the City Manager/Mayor/ Commissioners getting 


Having involved citizens like you is what makes our system better.


I will give you a call tomorrow.


Thank you,



Sent from my Verizon Wireless 4G LTE DROID

Easy Talk <Easytalk@xxxxxxxxxxxxx <mailto:Easytalk@xxxxxxxxxxxxx> > wrote:


----- Original Message ----- 

From: Easy Talk <mailto:Easytalk@xxxxxxxxxxxxx>  

To: tabi@xxxxxxxxxxxxx <mailto:tabi@xxxxxxxxxxxxx>  

Sent: Thursday, April 04, 2013 11:04 AM

Subject: [tabi] your experiences with Dial A Ride


What have been your experiences with Dial A Ride since the Decentralization of 
the bus system.  It is my understanding that 100 new users have registered and 
been approved for service but there has been no expansion of vehicles or 
drivers and drivers say they are being over booked.  Recently Sila totally 
missed a dentist appointment, had to wait for two hours to get a return trip 
home from a medical appointment and just this morning was picked up 1 hour 
after her scheduled pick up at 7-30 for a two hour medical procedure.

Since Dial A ride starts pickups at 6-30 AM, with in a hour they were already a 
hour behind.


As we all know public transportation has declined in Tallahassee and Leon 
county for the past five years and we also know transportation is a vital 
service for the visually impaired.  I think it is time that the disabled 
community stand up and try to remedy some of our transportation problems and at 
least get it back to what it was five years ago. I propose we start with Dial A 
ride and work our way up to night and non sponsored county service. I am not 
particularly interested in doing this under the guise of TCB or the local NFB 
chapter but as disabled citizens who need a service that is reasonable by 
contacting city and county  commissioners by phone, email and requesting for 
agenda time on both boards.  We can also use media coverage to get there 


Here are the things I think will help as far as Dial A ride is concerned


1 not sure who made this rule but you can not have a dispatcher check on your 
ride until the vehicle is 30 minutes late.  This means if DAR screwed up you 
only have 30 minutes to make your appointment and from my experience you will 
be late.  This needs to be immediately changed to 15 minutes.  The fact that 
you have to wait 20 minutes after your pickup  time to see if you are on the 
schedule must be scrapped.


2 Dial A ride must have at least one vehicle available at all times to deal 
with over books and scheduling changes such as some one not being ready for 
pickup from  a medical appointment.


3 as soon as possible the City needs to acquire vehicles and drivers to meet 
the demands due to decentralization of the bus system.  They created the 
monster so let them pay the price.


4 The city needs to look for a better schedule routing system for more 
efficient scheduling and not allow drivers to be scheduled for more pickups and 
drop offs that aren't physically possible.


5 have the rule changed that allows self inflicted driving privileged 
restricted/DUI people  removed from being able to use Para transit.  Just 
imagine, A drunk driver can cause you to be late for your doctors appointment 
or not be allowed to go grocery shopping.


Folks, this is a serious issue and it is time we stand up and do something 
about it.  I hope you will join me in this indever.  I think the issue can be 
dealt with in the manner I have outlined.  I think we have a few city and 
county commissioners who care and may just not be aware of the problem.  About 
a year and a half ago, a bunch of us went to the city commission meeting and at 
that meeting when I spoke, I gave each commissioner a document of research I 
had done on the Polaris traffic signals and many of you know that is what the 
city is using now so it can work with some effort on your part.  Once we get 
Dial A ride back on track, we can move to the other transportation issues.


Thanks Robert










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