[tabi] Re: Fw: your experiences with Dial A Ride

  • From: wendy.hoss@xxxxxxxxxxx
  • To: tabi@xxxxxxxxxxxxx
  • Date: Sat, 6 Apr 2013 12:58:40 +0000 (UTC)

Thank you. 

----- Original Message -----
From: "Easy Talk" <Easytalk@xxxxxxxxxxxxx> 
To: tabi@xxxxxxxxxxxxx 
Sent: Saturday, April 6, 2013 8:27:09 AM 
Subject: [tabi] Re: Fw: your experiences with Dial A Ride 

Hi windy, 

Thanks for your support. I am collecting all the info people give me so we have 
proof of the problems and will add yours to the list. I will keep you posted on 


----- Original Message ----- 
From: wendy.hoss@xxxxxxxxxxx 
To: tabi@xxxxxxxxxxxxx 
Sent: Friday, April 05, 2013 4:42 PM 
Subject: [tabi] Re: Fw: your experiences with Dial A Ride 


I whole-heartedly agree. The drivers are completely overbooked, I have been 
late to work twice when I have to go to the office at TCC and it was due of 
course to overbooking. Also to add to your list is one that I fussed about many 
times before and that is being allowed more than one escort. People with 
disabilities have families too - it works in Jacksonville and BTW you pay less 
per ride over there. I will be happy to go to city hall with you. I don't 
really know how much help we will get from others in the community but I am 
willing to try. 



----- Original Message -----
From: "Easy Talk" <Easytalk@xxxxxxxxxxxxx> 
To: tabi@xxxxxxxxxxxxx 
Sent: Thursday, April 4, 2013 5:18:12 PM 
Subject: [tabi] Fw: your experiences with Dial A Ride 

----- Original Message ----- 
From: Easy Talk 
To: Rosser, Andrea 
Sent: Thursday, April 04, 2013 5:16 PM 
Subject: Re: [tabi] your experiences with Dial A Ride 

Hi Andie, 

Thanks for your prompt attention to my concerns. I look forward to your call. 
you can reach me at 906-9821 



----- Original Message ----- 
From: Rosser, Andrea 
To: Easy Talk ; Maldonado, Ivan ; Hudson, Jann 
Sent: Thursday, April 04, 2013 1:06 PM 
Subject: Re: [tabi] your experiences with Dial A Ride 

Mr. Miller, 

Thank you for forwarding this to me. I believe we can fix the issues you have 
listed below. StarMetro would appreciate the opportunity to talk with you about 
each issue prior to the City Manager/Mayor/ Commissioners getting involved. 

Having involved citizens like you is what makes our system better. 

I will give you a call tomorrow. 

Thank you, 

Sent from my Verizon Wireless 4G LTE DROID 

Easy Talk < Easytalk@xxxxxxxxxxxxx > wrote: 

----- Original Message ----- 
From: Easy Talk 
To: tabi@xxxxxxxxxxxxx 
Sent: Thursday, April 04, 2013 11:04 AM 
Subject: [tabi] your experiences with Dial A Ride 

What have been your experiences with Dial A Ride since the Decentralization of 
the bus system. It is my understanding that 100 new users have registered and 
been approved for service but there has been no expansion of vehicles or 
drivers and drivers say they are being over booked. Recently Sila totally 
missed a dentist appointment, had to wait for two hours to get a return trip 
home from a medical appointment and just this morning was picked up 1 hour 
after her scheduled pick up at 7-30 for a two hour medical procedure. 
Since Dial A ride starts pickups at 6-30 AM, with in a hour they were already a 
hour behind. 

As we all know public transportation has declined in Tallahassee and Leon 
county for the past five years and we also know transportation is a vital 
service for the visually impaired. I think it is time that the disabled 
community stand up and try to remedy some of our transportation problems and at 
least get it back to what it was five years ago. I propose we start with Dial A 
ride and work our way up to night and non sponsored county service. I am not 
particularly interested in doing this under the guise of TCB or the local NFB 
chapter but as disabled citizens who need a service that is reasonable by 
contacting city and county commissioners by phone, email and requesting for 
agenda time on both boards. We can also use media coverage to get there 

Here are the things I think will help as far as Dial A ride is concerned 

1 not sure who made this rule but you can not have a dispatcher check on your 
ride until the vehicle is 30 minutes late. This means if DAR screwed up you 
only have 30 minutes to make your appointment and from my experience you will 
be late. This needs to be immediately changed to 15 minutes. The fact that you 
have to wait 20 minutes after your pickup time to see if you are on the 
schedule must be scrapped. 

2 Dial A ride must have at least one vehicle available at all times to deal 
with over books and scheduling changes such as some one not being ready for 
pickup from a medical appointment. 

3 as soon as possible the City needs to acquire vehicles and drivers to meet 
the demands due to decentralization of the bus system. They created the monster 
so let them pay the price. 

4 The city needs to look for a better schedule routing system for more 
efficient scheduling and not allow drivers to be scheduled for more pickups and 
drop offs that aren't physically possible. 

5 have the rule changed that allows self inflicted driving privileged 
restricted/DUI people removed from being able to use Para transit. Just 
imagine, A drunk driver can cause you to be late for your doctors appointment 
or not be allowed to go grocery shopping. 

Folks, this is a serious issue and it is time we stand up and do something 
about it. I hope you will join me in this indever. I think the issue can be 
dealt with in the manner I have outlined. I think we have a few city and county 
commissioners who care and may just not be aware of the problem. About a year 
and a half ago, a bunch of us went to the city commission meeting and at that 
meeting when I spoke, I gave each commissioner a document of research I had 
done on the Polaris traffic signals and many of you know that is what the city 
is using now so it can work with some effort on your part. Once we get Dial A 
ride back on track, we can move to the other transportation issues. 

Thanks Robert 



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