[tabi] Fw: City of Tallahassee News Release - StarMetro Listening and Making Additional Changes Effective August 1

  • From: "Adam Gaffney" <gaffney@xxxxxxxxxxxx>
  • To: <tabi@xxxxxxxxxxxxx>
  • Date: Wed, 27 Jul 2011 16:53:42 -0400

FYI, there are a few changes coming to the Star metro bus system and I wanted 
to pass it along.  

----- Original Message ----- 
From: City of Tallahassee 
To: gaffney@xxxxxxxxxxxx 
Sent: Wednesday, July 27, 2011 4:44 PM
Subject: City of Tallahassee News Release - StarMetro Listening and Making 
Additional Changes Effective August 1

      StarMetro Listening and Making Additional Changes Effective August 1
      July 27, 2011
      StarMetro today announced that effective, Monday, August 1, there will be 
a number of changes to its new route system to accommodate the estimated 12 
percent increase in riders and to address concerns shared by customers. In 
addition, StarMetro will implement a "Five or Free" program from August 1-12, 
wherein if a bus arrives at a stop more than five minutes late, customers 
waiting to catch the bus can request a free ride coupon from the bus driver. 

      The changes primarily involve adjustments to the frequency of buses on 
select routes and slight route changes for efficiency and customer convenience, 
such as having the new routes on Tennessee Street entering C.K. Steele Plaza 
due to the number of transfers in that area and adjusting the Big Bend Route to 
access a popular shopping area on South Monroe Street. 

      "From the first day we launched the new system, we've seen a strong 
increase in ridership. While we are delighted with new riders, the higher 
demand has resulted in some problems, such as buses not always arriving on 
time, which meant our customers would sometimes miss their connections," said 
Ron Garrison, executive director of StarMetro. "Accordingly, the changes we are 
implementing should help address on time arrivals, and we're making a 
commitment that if the bus is late, we'll try to help make it up to you with a 
free ride coupon!" Garrison added that the route adjustments will impact 
StarStop arrival times on some routes and that work is underway to make sure 
customers are aware of the changes. 

      The new route changes will be posted on Talgov.com/starmetro on Sunday, 
July 31, by 6 p.m., and fliers are being distributed to customers on all 
impacted routes to alert them to the new schedules / route adjustments. 

      Since the launch of the new decentralized system on July 11, StarMetro 
staff has received input from customers via emails, phone calls and social 
networking outlets on the operation of the new system. This customer input has 
ranged from compliments on the effectiveness of the new system to concerns, 
suggestions and ideas on how to improve. With these customer suggestions, as 
well as suggestions from coach operators and StarMetro Ambassadors who rode 
buses the first week to assist customers, staff were able to identify some 
immediate changes to improve service, along with other enhancements including 
additional shelters and expediting sidewalk installation. 

      StarMetro will implement the following changes on Monday, August 1. 

        a.. Azalea and Canopy Routes -- The Azalea route will run every 40 
minutes, all day, and will enter C.K. Steele Plaza on both the eastbound and 
westbound trip. The Canopy route will run every 20 minutes, all day, and will 
enter C.K. Steele Plaza on both the eastbound and westbound trips. This change 
will result in a bus arriving at least every 20 minutes along Tennessee St. 
between Appleyard Dr. and Magnolia Dr. 
        b.. Big Bend -- Northbound trips will be rerouted to turn right on 
South Adams St., right on Orange Ave., left on South Monroe St., right on 
Perkins St., left on Gadsden St., then resume the route. In addition, the route 
will enter C.K. Steele Plaza on both the northbound and southbound trips. 
        c.. Dogwood - Buses will run every 35 minutes during the peak period 
and every 50 minutes during off peak periods. Additionally, north end service 
will end at the Wal-Mart on Thomasville Road. The south end will be rerouted to 
travel south on Bronough St. once leaving C.K. Steele Plaza, turn right onto 
Palmer Ave., right on S. Martin Luther King Jr. Blvd., left on Gamble St., then 
onto Lake Bradford Rd. where the route will resume. 
        d.. Evergreen -- Buses will run every 40 minutes all day, Monday 
through Saturday. 
        e.. Gulf -- Buses will run every 35 minutes during the peak period and 
every 50 minutes during the off-peak period. 
        f.. Moss -- Service will begin earlier, at 5:40 a.m., for both 
northbound and southbound buses from Gaines St./Railroad Ave. 
        g.. San Luis -- Buses will run 50 minutes all day. 
        h.. Night 1 -- The northwest portion will be rerouted to turn left from 
Capital Circle NW onto W. Tharpe St., left onto Henway Ct., left onto Tennessee 
Capital Blvd. and then resume its route. 
      "We appreciate the patience of our customers as we make these 
adjustments," Garrison said. "When you change an entire system, you know there 
will be need to be adjustments, and we will continue to listen to our riders 
and address their needs." 

      Customer suggestions can be submitted via email, phone and social 
networking outlets. In addition, StarMetro will hold weekly community meetings 
every Thursday, from 4:30 p.m. to 6:30 p.m., starting August 4, to get 
additional customer feedback and suggestions and to address individual customer 
concerns. Meetings will be held at City Hall, 300 S. Adams, in the Tallahassee 
Room on the second floor, with August dates set for August 4, 11, 18 and 25. 

      For more information, please contact StarMetro at 891-5200 or visit 
Talgov.com/starmetro. Other ways to view information include liking StarMetro's 
official Facebook page at Facebook.com/starmetrotransit and following 
StarMetro's official Twitter page at Twitter.com/ridestarmetro. 

      Ron Garrison, StarMetro Executive Director, (cell) 933-6811, or Heather 
Teter, StarMetro Marketing Spec., 891-5206 or (cell) 694-8705
      Click here to update your information and email preferences

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