FYI ----- Original Message ----- From: City of Tallahassee To: evans-lynn@xxxxxxxxxxx Sent: Wednesday, January 13, 2010 6:13 PM Subject: City of Tallahassee News Release - City Utilities Offers Customers New Winter Bill Payment Option City Utilities Offers Customers New Winter Bill Payment Option January 13, 2010 New program will provide utility payment flexibility - Given the duration of the extremely cold weather and in consideration of the overall economic climate, the City of Tallahassee today implemented a one-time utility payment option for City utility customers. The Winter Relief Assistance Program is designed to ease the financial burden resulting from higher than normal energy use during the extreme weather. City staff discussed the program at today's City Commission meeting, and the initiative was fully endorsed by the Commission. The program allows all residential City and non-demand small business utility customers to carry over up to 25 percent of their utility bill, dated between Jan. 9 and Feb. 11, to the following month's bill, when usage will likely be less. To request the carryover option, customers must contact Your Own Utilities at 891-4YOU (4968). The carryover will be clearly identified as a separate line item on the next month's bill. The City will work with customers on an individual basis. This payment option can only be made one time per account. Non-demand small business customers can refer to their utility bill to determine their rate class, indicated as "GS" (refers to "General Service" commercial customers). "Although electric and gas rates are approximately 20 percent lower this winter than last, most of our customers will experience higher bills due because they used more energy to heat their homes during this cold weather," said Mayor John Marks. "This one-time payment alternative will ease the financial burden that the unusual weather has placed on our community." According to the National Weather Service, this has been the coldest start of any year in Tallahassee's history, with 13 consecutive days below freezing. The average daily low temperature has been 24 degrees colder than last year during the same period, and on Monday, an all-time record peak load of 633 megawatts (mw) was set by the City's Electric Utility. The City continues to encourage utility customers to use energy wisely and take advantage of Energy Smart Plus (e+) programs to help save energy, water and money. Your Own Utilities offers a wide range of e+ programs, including free energy audits, energy retrofit grants, natural gas and Energy Star appliance rebates, ceiling insulation grants, solar net metering and low-interest energy efficiency loans. In addition to the Winter Relief Assistance Program, qualifying low-income and disabled customers in need can receive utility bill payment assistance through the City's Project Share initiative and Good Neighbor Program, which also provides weatherization and efficiency measures, such as heating and air conditioning system retrofits, free ceiling insulation and water leak repair. Both programs are administered locally through the Capital Area Community Action Agency (CACAA) through a screening process. Citizens may contact CACAA by phone at 222-2043. For more information on the Winter Relief Assistance Program, energy efficiency and other e+ programs, contact Your Own Utilities at 891-4YOU (4968) or visit online at Talgov.com/YOU. Contact Sandra Manning, Utility Marketing Administrator, 891-6175 or 879-0853; or Michelle Bono, Assistant to the City Manager, 891-8200 Click here to update your information and email preferences Powered by: ImarcsGroup.com