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From: National Federation of the Blind <mailto:webmaster@xxxxxxx>
To: Ms. Sherri Brun <mailto:flmom2006@xxxxxxxxx>
Sent: Monday, May 08, 2017 9:00 AM
Subject: National Federation of the Blind Launches Ridesharing Testing Program
FOR IMMEDIATE RELEASE
CONTACT:
Chris Danielsen
Director of Public Relations
National Federation of the Blind
(410) 659-9314, extension 2330
(410) 262-1281 (Cell)
cdanielsen@xxxxxxx
National Federation of the Blind Launches Ridesharing Testing Program
Organization to Monitor Uber, Lyft Efforts to Accommodate Service Animals
Baltimore, Maryland (May 8, 2017): The National Federation of the Blind today
announced the launch of a program to test the effectiveness of ridesharing
companies Uber and Lyft's efforts to accommodate passengers with guide dogs and
other service animals. The NFB seeks the participation of blind people and
other service animal users, or those who travel with them, across the United
States and in Puerto Rico. Volunteers will be asked to fill out an online
questionnaire to indicate whether or not they were denied service because of
their service animals or if they were treated in a discriminatory or
disrespectful manner. Both positive and negative experiences should be
reported. Pursuant to agreements with the National Federation of the Blind,
both Uber and Lyft are taking steps to prevent discrimination against, and
improve service to, riders with service animals. The agreements require the
National Federation of the Blind to provide feedback to the companies over a
three-to-five-year period. The program is open to both members and non-members
of the National Federation of the Blind. The online questionnaire is available
in both English and Spanish.
Mark A. Riccobono, President of the National Federation of the Blind, said:
"Companies like Uber and Lyft are empowering blind people to live the lives we
want by providing fast, convenient and affordable transportation. This
empowerment can only be real and complete, however, if all blind people,
including those who use guide dogs, are able to access these transportation
options when and where they need them, without fear that they will be refused
service. My wife Melissa uses a guide dog, and consequently our family has
occasionally experienced the refusal of transportation services, which violates
the legal and civil rights of the blind and other people with disabilities. The
National Federation of the Blind applauds the commitment by Uber and Lyft to
improve their service to service animal users, and we look forward to working
with these companies to ensure that their efforts to do so are meaningful and
effective. I urge all service animal users to use our new online questionnaire
often so that we can provide comprehensive feedback throughout the terms of our
agreements with Uber and Lyft."
For more information about the program and to access the online questionnaire,
please visit www.nfb.org/rideshare.
###
The National Federation of the Blind knows that blindness is not the
characteristic that defines you or your future. Every day we raise the
expectations of blind people, because low expectations create obstacles between
blind people and our dreams. You can live the life you want; blindness is not
what holds you back.
For more information about the National Federation of the Blind, please visit:
www.nfb.org
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