[sociate] Fortune.com on Tuning Out the Customer
- From: "Jerry Michalski" <jerry@xxxxxxxxxxx>
- To: "Sociate News" <sociate@xxxxxxxxxxxxx>
- Date: Wed, 9 Oct 2002 13:48:17 -0400
David Kirkpatrick mentioned me in a Fortune.com piece on how the music
industry is alienating its customer base in order to protect the only asset
it thinks it has: the music.
I have a collection of good music-industry readings here.
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- » [sociate] Fortune.com on Tuning Out the Customer
