I am not aware of concerts where you purchase a ticket, but get a refund if you
chose for whatever reason to not attend.
I would like to see if the note on Eventbrite can be configured for removal, to
be what I consider industry standard approach. Please let me know if you think
otherwise.
If we go with the approach of no refund unless cancelled, the ticket sales go
towards band payment.
Kristen
Sent from my iPhone
On Feb 22, 2020, at 2:24 PM, (Redacted sender "mfmkatz" for DMARC)
<dmarc-noreply@xxxxxxxxxxxxx> wrote:
Folks - re the issues raised in previous emails, all of which are in the
email chain below, here is how each of those issues stand, in my opinion, and
there is one additional item we have to decide.
1. Eventbrite has in place a system to refund if WE CANCEL. Taken care
of...done.
2. If a prepaid ticket is sold and the person, does not show, there is a
note on Eventbrite to contact us for refund. I believe, we should not offer
a refund, some believe we should. My thought is it could become an
accounting nightmare. You don't show, tough.
3. I looked around on Eventbrite to locate our April concert. There is a
listing of just under 200 events in the York area on Eventbrite, and could
not readily find our April concert. Possibly it has not been listed yet. I
tried different methods to locate but decided 200 events were too many to
look through. And, they are not necessarily in date order. Maybe Ursula
has or could get the answer for this; it would appear that once our concert
schedule is finalized the entire schedule could be put on Eventbrite. ( Note
- I was looking for April, not the March concert.) Easier for us to
administer.
4. It would be nice if we could just click a link on our website to take
customers to SMBA's schedule on Eventbrite. Ursula is investigating this.
5. The "presold ticket" seat issue has been resolved they will be
initially set aside by Wayne. Good idea.
6. For Jean, we pay in cash and make up any difference needed by check.
That issue easily resolved.
Here is the additional item:
20 Eventbrite tickets are sold, only 10 appear. How do we pay the band? Do
we pay the band based on attendance (the 10 who appear) or on the 20 sold?
1. Jean - we can continue to give out member/nonmember tickets as
they check in.
2. If we decide to pay the band based on tickets sold, for the 10 no
shows, in the example above, we could just add 10 appropriate tickets and pay
the band on all sold (our red and blue tickets would continue to form the
basis of band payment).
3. If we pay only on actual attendance, we would have 10 paid tickets
which would just go in the Treasury.
Hopefully this additional item would only come up with a few, if any non
attendees, but we should be prepared.
Sorry for the long email.
Glen
-----Original Message-----
From: mfmkatz <mfmkatz@xxxxxxx>
To: smba <smba@xxxxxxxxxxxxx>
Sent: Thu, Feb 20, 2020 7:41 pm
Subject: Re: [smba] Re: Thoughts
Folks - I thought Eventbrite would have a system in place. Looks like most
of the issues I raised will be covered. I do have a couple more
"administrative" type questions I will send over the weekend. We can make it
work.
Glen
-----Original Message-----
From: SMBA Hornpipe <hornpipeeditor@xxxxxxxxx>
To: smba <smba@xxxxxxxxxxxxx>
Sent: Thu, Feb 20, 2020 7:34 pm
Subject: [smba] Re: Thoughts
Hi all, I am out right now but wanted to reply in part....
If we have to cancel the show...Eventbrite, refunds their fees only if WE
cancel. If they do not come to the concert, the ticket is non refundable.
They are told that at the time of purchase. (If we want to do anything
different, we can discuss it as a group.Since the concert sales are not sent
to our checking account until 4 days after the event, the funds are just
credited back to the purchaser in the event we cancel the show.
We have 7 seats sold, we will hold 7 seats over on the area we sit. Wayne
will place seat markers on the seven seats . They can pick a different one
should they not want to sit there.
We know how many member and nonmember tickets we sell...we can add up what we
need to write a check for to pay the band...the AT DOOR ticket sales can
still be paid with cash. I guarantee that the band will want a ticket sold in
any fashion we can muster so they will appreciate getting a check and having
to cash the check should not cause a problem.
I think that was all the concerns but I will reread the email when I get home.
Have a good night all.
On Thu, Feb 20, 2020, 11:34 AM Redacted sender mfmkatz for DMARC
<dmarc-noreply@xxxxxxxxxxxxx> wrote:
Ursula - a couple of thoughts from sitting around over breakfast this
morning. (Idle hands are.....)
Saw on our local TV news we are 14 inches under our normal snowfall for this
year, so it made me think of the usual large snowfall we tend to get in
March, which lead me to this "bad" thought, which lead to another:
1. What happens with our Eventbrite presold tickets should we need to
suddenly cancel a performance due to bad weather or some other unforeseen
reason? Usually cancellations are made at nearly the last minute. We would
need a way to refund to the buyer. How does Eventbrite handle something
like this? As you know I do not believe we should issue refunds for a show
if it is actually performed. No attendance no refund, tough break. But,
if we cancel, the person has a right to a refund.
2. Do not think we should allow the presold ticket to be used at a
later concert. Just my comment.
I was planning on using Eventbrite one time just to see how well it works for
us. Is there a way we can put a link on our website that would take a
person to the Eventbrite website?
How would a purchase for a concert three or four months in the future be
handled by Eventbrite? It appears that the link you supplied earlier is
"concert specific" - example the Joe Mullins show. I am thinking we need to
make it easy for our customers to get to Eventbrite, and to get to the
specific concert they want. I suspect they have date specific listings also.
As information for fellow Board Members, a few weeks ago I was nosing around
on the Eventbrite site looking for our listing and found numerous, what I
call little events, listed in the York = Red Lion area, so that vehicle to
sell tickets is being used by a lot of venues in our area. We are just
joining the list.
Just some thoughts, that's all. Now the idle hands must do some work.
Glen
