Thanks for the additional issues!
js
From: dmarc-noreply@xxxxxxxxxxxxx
To: "smba" <smba@xxxxxxxxxxxxx>
Sent: Saturday, February 22, 2020 2:24:49 PM
Subject: [smba] Fwd: Re: Thoughts
Folks - re the issues raised in previous emails, all of which are in the email
chain below, here is how each of those issues stand, in my opinion, and there
is one additional item we have to decide.
1. Eventbrite has in place a system to refund if WE CANCEL. Taken care
of...done.
2. If a prepaid ticket is sold and the person, does not show, there is a note
on Eventbrite to contact us for refund. I believe, we should not offer a
refund, some believe we should. My thought is it could become an accounting
nightmare. You don't show, tough.
3. I looked around on Eventbrite to locate our April concert. There is a
listing of just under 200 events in the York area on Eventbrite, and could not
readily find our April concert. Possibly it has not been listed yet. I tried
different methods to locate but decided 200 events were too many to look
through. And, they are not necessarily in date order. Maybe Ursula has or could
get the answer for this; it would appear that once our concert schedule is
finalized the entire schedule could be put on Eventbrite. ( Note - I was
looking for April, not the March concert.) Easier for us to administer.
4. It would be nice if we could just click a link on our website to take
customers to SMBA's schedule on Eventbrite. Ursula is investigating this.
5. The "presold ticket" seat issue has been resolved they will be initially set
aside by Wayne. Good idea.
6. For Jean, we pay in cash and make up any difference needed by check. That
issue easily resolved.
Here is the additional item:
20 Eventbrite tickets are sold, only 10 appear. How do we pay the band? Do we
pay the band based on attendance (the 10 who appear) or on the 20 sold ?
1. Jean - we can continue to give out member/nonmember tickets as they check
in.
2. If we decide to pay the band based on tickets sold, for the 10 no shows, in
the example above, we could just add 10 appropriate tickets and pay the band on
all sold (our red and blue tickets would continue to form the basis of band
payment).
3. If we pay only on actual attendance, we would have 10 paid tickets which
would just go in the Treasury.
Hopefully this additional item would only come up with a few, if any non
attendees, but we should be prepared.
Sorry for the long email.
Glen
-----Original Message-----
From: mfmkatz <mfmkatz@xxxxxxx>
To: smba <smba@xxxxxxxxxxxxx>
Sent: Thu, Feb 20, 2020 7:41 pm
Subject: Re: [smba] Re: Thoughts
Folks - I thought Eventbrite would have a system in place. Looks like most of
the issues I raised will be covered. I do have a couple more "administrative"
type questions I will send over the weekend. We can make it work.
Glen
-----Original Message-----
From: SMBA Hornpipe <hornpipeeditor@xxxxxxxxx>
To: smba <smba@xxxxxxxxxxxxx>
Sent: Thu, Feb 20, 2020 7:34 pm
Subject: [smba] Re: Thoughts
Hi all, I am out right now but wanted to reply in part....
If we have to cancel the show...Eventbrite, refunds their fees only if WE
cancel. If they do not come to the concert, the ticket is non refundable. They
are told that at the time of purchase. (If we want to do anything different, we
can discuss it as a group.Since the concert sales are not sent to our checking
account until 4 days after the event, the funds are just credited back to the
purchaser in the event we cancel the show.
We have 7 seats sold, we will hold 7 seats over on the area we sit. Wayne will
place seat markers on the seven seats . They can pick a different one should
they not want to sit there.
We know how many member and nonmember tickets we sell...we can add up what we
need to write a check for to pay the band...the AT DOOR ticket sales can still
be paid with cash. I guarantee that the band will want a ticket sold in any
fashion we can muster so they will appreciate getting a check and having to
cash the check should not cause a problem.
I think that was all the concerns but I will reread the email when I get home.
Have a good night all.
On Thu, Feb 20, 2020, 11:34 AM Redacted sender mfmkatz for DMARC <
dmarc-noreply@xxxxxxxxxxxxx > wrote:
Ursula - a couple of thoughts from sitting around over breakfast this morning.
(Idle hands are.....)
Saw on our local TV news we are 14 inches under our normal snowfall for this
year, so it made me think of the usual large snowfall we tend to get in March,
which lead me to this "bad" thought, which lead to another:
1. What happens with our Eventbrite presold tickets should we need to suddenly
cancel a performance due to bad weather or some other unforeseen reason?
Usually cancellations are made at nearly the last minute. We would need a way
to refund to the buyer. How does Eventbrite handle something like this? As you
know I do not believe we should issue refunds for a show if it is actually
performed. No attendance no refund, tough break. But, if we cancel, the person
has a right to a refund.
2. Do not think we should allow the presold ticket to be used at a later
concert. Just my comment.
I was planning on using Eventbrite one time just to see how well it works for
us. Is there a way we can put a link on our website that would take a person to
the Eventbrite website?
How would a purchase for a concert three or four months in the future be
handled by Eventbrite? It appears that the link you supplied earlier is
"concert specific" - example the Joe Mullins show. I am thinking we need to
make it easy for our customers to get to Eventbrite, and to get to the specific
concert they want. I suspect they have date specific listings also.
As information for fellow Board Members, a few weeks ago I was nosing around on
the Eventbrite site looking for our listing and found numerous, what I call
little events, listed in the York = Red Lion area, so that vehicle to sell
tickets is being used by a lot of venues in our area. We are just joining the
list.
Just some thoughts, that's all. Now the idle hands must do some work.
Glen
