Ok Sam. I think what Lana and I have done is read the email with punctuation
turned off in our Jaws.
Thus not hearing the star and hash.
P.
From: smartvisionau-bounce@xxxxxxxxxxxxx
[mailto:smartvisionau-bounce@xxxxxxxxxxxxx] On Behalf Of Sam Taylor
Sent: Thursday, 12 October 2017 8:52 AM
To: smartvisionau@xxxxxxxxxxxxx
Subject: [smartvisionau] Re: telephone has stopped working
Yes, Peter, and this was in my email yesterday.
Specifically, the code is:
Star, Hash, 1 1 1 Hash
Sam Taylor
Blindness Products Consultant
Pacific Vision International
Ph: +61 420 355 996
EMail: sam@xxxxxxxxxxxxxxxxxxxx <mailto:sam@xxxxxxxxxxxxxxxxxxxx>
Web: www.pacificvision.com.au <http://www.pacificvision.com.au>
From: smartvisionau-bounce@xxxxxxxxxxxxx
<mailto:smartvisionau-bounce@xxxxxxxxxxxxx>
[mailto:smartvisionau-bounce@xxxxxxxxxxxxx] On Behalf Of Peter Scanlon
Sent: Wednesday, 11 October 2017 7:19 PM
To: smartvisionau@xxxxxxxxxxxxx <mailto:smartvisionau@xxxxxxxxxxxxx>
Subject: [smartvisionau] Re: telephone has stopped working
The nnumber I find is 4069
Regarding the 111 code you gave lana. Is there perhaps a hash before or
after it.
P.
From: smartvisionau-bounce@xxxxxxxxxxxxx
<mailto:smartvisionau-bounce@xxxxxxxxxxxxx>
[mailto:smartvisionau-bounce@xxxxxxxxxxxxx] On Behalf Of Sam Taylor
Sent: Wednesday, 11 October 2017 6:22 PM
To: smartvisionau@xxxxxxxxxxxxx <mailto:smartvisionau@xxxxxxxxxxxxx>
Subject: [smartvisionau] Re: telephone has stopped working
Hi Lana and Peter,
Are you able to tell me what custom build number you are currently using,
found in settings, about phone?
The latest is 4069.
Sam Taylor
Blindness Products Consultant
Pacific Vision International
Ph: +61 420 355 996
EMail: sam@xxxxxxxxxxxxxxxxxxxx <mailto:sam@xxxxxxxxxxxxxxxxxxxx>
Web: www.pacificvision.com.au <http://www.pacificvision.com.au>
From: smartvisionau-bounce@xxxxxxxxxxxxx
<mailto:smartvisionau-bounce@xxxxxxxxxxxxx>
[mailto:smartvisionau-bounce@xxxxxxxxxxxxx] On Behalf Of Lana Thompson
Sent: Wednesday, 11 October 2017 5:13 PM
To: smartvisionau@xxxxxxxxxxxxx <mailto:smartvisionau@xxxxxxxxxxxxx>
Subject: [smartvisionau] Re: telephone has stopped working
Hi Sam
Those instructions didn't work.
All I got was "Optus advises that the number you have dialled has been
disconnected."
I got someone else to try it and they got the same result.
Lana
From: smartvisionau-bounce@xxxxxxxxxxxxx
<mailto:smartvisionau-bounce@xxxxxxxxxxxxx>
[mailto:smartvisionau-bounce@xxxxxxxxxxxxx] On Behalf Of Sam Taylor
Sent: Wednesday, 11 October 2017 11:16 AM
To: smartvisionau@xxxxxxxxxxxxx <mailto:smartvisionau@xxxxxxxxxxxxx>
Subject: [smartvisionau] Re: telephone has stopped working
HI Lana,
If you can get into the telephone app, I would try a reset of the blindness
profile.
To do this, dial *#111# followed by the Call key.
Thanks
Sam Taylor
Blindness Products Consultant
Pacific Vision International
Ph: +61 420 355 996
EMail: sam@xxxxxxxxxxxxxxxxxxxx <mailto:sam@xxxxxxxxxxxxxxxxxxxx>
Web: www.pacificvision.com.au <http://www.pacificvision.com.au>
From: smartvisionau-bounce@xxxxxxxxxxxxx
<mailto:smartvisionau-bounce@xxxxxxxxxxxxx>
[mailto:smartvisionau-bounce@xxxxxxxxxxxxx] On Behalf Of Lana Thompson
Sent: Wednesday, 11 October 2017 1:14 PM
To: smartvisionau@xxxxxxxxxxxxx <mailto:smartvisionau@xxxxxxxxxxxxx>
Subject: [smartvisionau] telephone has stopped working
Hi users of Smart Vision 2
Can anyone tell me what it means when the Kapsys says "Telephone has stopped
working?"
I thought it might be because of where I was such as driving in the car and
not having a good reception.
Or perhaps because I may have used voice activation.
But in this last instance I was at home and in put numbers manually.
Before I even started the phone gave me the above message.
It is happening on a daily basis.
And can anyone tell me why the phone just stops talking so you don't know if
it's gone back a menue or just frozen.
This too happens regularly.
Thanks
Lana
