[smartvisionau] Re: Can't download/install latest system update (I keep getting "network connection failed" and Wifi is on but "not connected" when I check in status info)

  • From: Vivien Palcic <vivienpalcic@xxxxxxxxxxxxxx>
  • To: smartvisionau@xxxxxxxxxxxxx
  • Date: Sat, 29 Jun 2019 20:00:00 +0800

I'm not even trying to use it with bluetooth now, I've turned off mobile data, and am still getting "authentication problem". When I select one of the 2 wifi networks available (both have "iinet" but one has some additional letters or numbers at the end not present in the other one), then I get a password field, as though it hasn't remembered the password, and the password I had for my home network which I was using on my previous modem (prior to connecting to NBN) didn't work when I tried typing that in, and still got "authentication problem". My home network wasn't showing in the list of wifi networks so maybe that has something to do with it, and I can check with my brother-in-law who helped with initial setup on my desktop after I was connected to the NBN, whether he perhaps noticed or remembers what network that connected to etc, but I can't understand then, whi I was successfully connecting to the play store and just managed to do that when I tested it again now, though the web radio now says "unable to connect to server" and offers to try again, with OK and Cancel options, and trying again gave the same result.

Vivien

On 6/29/2019 5:16 PM, Stephen Giggar wrote:

The SmartVision2 doesn't do very well with Bluetooth at all. It basically only 
can handle 1 device at an time and doesn't do that well either. If you are 
doing system updates! Don't use Bluetooth at all. You can have problems.

The download for the update is about 984MB in size. So depending on your 
internet Wi-Fi speed and knowing how slow the SmartVision2 is at downloading 
things! Plan on it taking about 30 minutes or so to download. Then allow a good 
20 to 30 minutes for it to install. I would suggest that you plug your phone in 
for the update if you have less than 50% of battery.

You probably not been using Wi-Fi at all. The phone by default has Mobile Data 
turned on. Like Sam said; When you do an Hash+1, the Wi-Fi needs to say 
connected. Myself, I keep Mobile Data turned off. That away I'm ensured Wi-Fi 
will always be used.

Signed: Stephen Giggar

Hardware eventually fails, software eventually works.
No amount of bandwidth can fix poor design.


-----Original Message-----
From: smartvisionau-bounce@xxxxxxxxxxxxx 
[mailto:smartvisionau-bounce@xxxxxxxxxxxxx] On Behalf Of Vivien Palcic
Sent: Saturday, June 29, 2019 3:34 AM
To: smartvisionau@xxxxxxxxxxxxx
Subject: [smartvisionau] Re: Can't download/install latest system update (I keep getting 
"network connection failed" and Wifi is on but "not connected" when I check in 
status info)

Sam,

I've tried this and it's telling me "authentication problem", and it was even 
telling me bluetooth was not connected a while ago when I checked with the hash and 1 
shortcut; yet I was using my Brailliant BI display connected via bluetooth! I've now gone 
into wifi, did Refresh, tried connecting again, to no avail.

Vivien

On 6/29/2019 2:15 PM, Sam Taylor | Pacific Vision wrote:
When pressing hash and 1, your WiFi state should be connected.

Go into settings, WiFi, and connect to a WiFi network.


Sam Taylor
Blindness Products Consultant
Pacific Vision International (Aust) Pty Ltd
Tel: 1800 756 849
Mob: 0420 355 996
Sam@xxxxxxxxxxxxxxxxxxxx
www.lowvision.com.au
Twitter: @PacificVisionAU
To request a quote:quotes@xxxxxxxxxxxxxxxxxxxx To place an
order:orders@xxxxxxxxxxxxxxxxxxxx For general
enquiries:office@xxxxxxxxxxxxxxxxxxxx
CONFIDENTIALITY: The information contained in this electronic mail message and 
any accompanying documents may be legally privileged and confidential. The 
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reader of this message is not the intended recipient you are notified that any 
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you have received this message in error please notify us immediately by return 
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message and/or any attachments made after transmission by Pacific Vision.
Pacific Vision does not guarantee that this e-mail or any attachment to it is 
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data, hardware or software.

On 29/06/2019 4:02 pm, Annette & Lindsay Arndt wrote:
I am to getting the message.

-----Original Message-----
From:smartvisionau-bounce@xxxxxxxxxxxxx
[mailto:smartvisionau-bounce@xxxxxxxxxxxxx] On Behalf Of Vivien
Palcic
Sent: Saturday, 29 June 2019 11:33 AM To:smartvisionau@xxxxxxxxxxxxx
Subject: [smartvisionau] Re: Can't download/install latest system
update (I keep getting "network connection failed" and Wifi is on but "not 
connected"
when I check in status info)

Sam,

It's telling me it's not connected.

Vivien

On 6/29/2019 9:14 AM, Sam Taylor | Pacific Vision wrote:
Vivien,

When you press hash and 1, does it tell you your Wifi is connected,
or not connected?


Sam Taylor
Blindness Products Consultant
Pacific Vision International (Aust) Pty Ltd
Tel: 1800 756 849
Mob: 0420 355 996
Sam@xxxxxxxxxxxxxxxxxxxx
www.lowvision.com.au
Twitter: @PacificVisionAU
To request aquote:quotes@xxxxxxxxxxxxxxxxxxxx
To place anorder:orders@xxxxxxxxxxxxxxxxxxxx
For generalenquiries:office@xxxxxxxxxxxxxxxxxxxx
CONFIDENTIALITY: The information contained in this electronic mail
message
and any accompanying documents may be legally privileged and confidential.
The information is intended only for the recipient named in this
message. If the reader of this message is not the intended recipient
you are notified that any use, disclosure, copying or distribution of
the information is prohibited. If you have received this message in
error please notify us immediately by return e-mail and delete this
message and any accompanying attachments from your computer system.
Pacific Vision is not responsible for any changes to this message
and/or any attachments made after transmission by Pacific Vision.
Pacific Vision does not guarantee that this e-mail or any attachment
to it
is free of computer viruses or other conditions which may damage or
interfere with data, hardware or software.
On 29/06/2019 11:13 am, Vivien Palcic wrote:
Hi list,

I've attempted several times to download and install the latest
system update available for the SmartVision2, but I keep getting
"network connection failed", even though I've been able to connect
to radio stations via the web radio and opened Chrome and the Play
store. Then when I check the notifications, I'm told wifi is "not
connected". I tried both last night and again this morning, both
with my desktop on/connected to the Internet and switched off, to
no avail, and I don't know how else I'm supposed to get wifi
connected on the phone when I've already connected before to the play store, 
web radio etc.

Regards
Vivien
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