[sibsug] Re: Managing Qualifying Repairs in OPENHousing
- From: James McGeough <James.McGeough@xxxxxxxxxxxxx>
- To: "sibsug@xxxxxxxxxxxxx" <sibsug@xxxxxxxxxxxxx>
- Date: Wed, 16 Feb 2011 14:06:50 +0000
Hello Morag,
Received this from Sandra.
Can you let Morag know that we also preset SOR elements as a qualifying repair
and the RTR is ticked (in standard job maintenance).
I have also created a qualifying repair 1,3 or 7 days as a priority, this
allows us to extract the information from reports - see below. The report will
show any outstanding or overdue qualifying repairs.
At this stage we manually assess who, if anyone, qualifies for compensation
from the report. We have never had a tenant requesting the secondary
contractor.
[cid:image001.png@01CBCDE2.C176EA50]
James McGeough
Finance Manager
Elderpark Housing Association Ltd
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Fax: 0141 445 5345
E-mail: james.mcgeough@xxxxxxxxxxxxx<mailto:james.mcgeough@xxxxxxxxxxxxx>
web: www.elderpark.org<http://www.elderpark.org>
Elderpark Housing Association in partnership with Cruden are offering a range
of stylish, affordable flats and houses for sale - a shared equity scheme is in
operation. Terms and conditions apply. Please contact the sales advisor on
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For more details please visit
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From: sibsug-bounce@xxxxxxxxxxxxx [mailto:sibsug-bounce@xxxxxxxxxxxxx] On
Behalf Of Morag Gladstone
Sent: 16 February 2011 10:47
To: sibsug@xxxxxxxxxxxxx
Subject: [sibsug] Managing Qualifying Repairs in OPENHousing
I'm considering putting forward an enhancement request for better management of
qualifying repairs in OPENHousing but want to check how other organisations
process this.
Our SOR elements are identified as a qualifying repair in the description. We
have the RTR flag against the element ticked, but Capita have confirmed this
isn't currently used by any module.
We manually check the RTR box in the job details and then produce a letter
through ad-hoc documents which pulls through the primary contractor. The
secondary contractor details are "hard coded" into the Word document template
and are manually changed if necessary.
Is this how most of you work with QRs or is there perhaps an easier way of
dealing with them?
Morag
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property repairs and Whitcomm faults.
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