Oliver, I've seen past messages that say it's beneficial to use an external USB keyboard on a laptop. Set the keyboard layout in JAWS to desktop, and set the keyboard language to English - U.K. Perhaps this will solve your problem with the laptop. Dave ----- Original Message ----- From: "Oliver Zenz" <o-zenz@xxxxxxxx> To: <sib-access@xxxxxxxxxxxxx> Sent: Thursday, March 12, 2009 10:27 AM Subject: [sib-access] a new fix tool window problem Hi all, once again i have a problem almost such as i had it on my computer: this time it is a notebook wich is equipted with windows xp mediacenter and servicepack 3. it has an integrated numpad and jaws v. 9.xxx. sibelius newest version english. Oh, i vorgot to tell its german windows. i installed the sibaccess as desired. after opening sibelius the message came that the toolwindow need fixing. I did all i did on my device, such as changing the letter m to x within the sibeliius script .. typekey ("x"). also i opened the prefferences dialog and put the hotkey as mentioned in this list. also i installed a keyboardlayout english gb. no i experience the following very funny thing: when trying to manually open or close the keypad by pressing ctrl+alt+k, it works. also it does with properties. but not with playback. when using an english leyout the state is reported but no change is made. when changing to the german layout the state is changed but not spoken, what could this be? annother thing seems to be possibly interfeering into this item: this computer starts with the classic user not with the possibility for fast change. I cannot change this untill i would take of a client for netware network clients. I am not sure, but it seems to make a difference, because i discovered that when i want to shoot down the system i would have to press windowskey than r instead of a to shoot down. thanks for your good ideas in advance, ciao, Oliver If you wish to unsubscribe, send a blank message with the single word, unsubscribe - in the Subject line to: sib-access-request@xxxxxxxxxxxxx If you wish to unsubscribe, send a blank message with the single word, unsubscribe - in the Subject line to: sib-access-request@xxxxxxxxxxxxx