Kevin, Thanks for that - we're trying to spot the patterns here so that we can kill these issues, so the more people submit their experiences, the more likely it is that we'll figure out what's going on. Best wishes. Tim Burgess Raised Bar Ltd Phone: +44 (0)1827 719822 Don't forget to vote for improved access to music and music technology at http://www.raisedbar.net/petition.htm -----Original Message----- From: sib-access-bounce@xxxxxxxxxxxxx [mailto:sib-access-bounce@xxxxxxxxxxxxx] On Behalf Of Kevin Gibbs Sent: 09 September 2008 04:32 To: sib-access@xxxxxxxxxxxxx Subject: [sib-access] Re: Bug chasing in beta 1 Tim, I have a U.S. keyboard. I'm in America. I installed the Sibelius folder and was asked if I wished to overwrite an existing folder. I said YES. I then immediately installed the registry keys. I had the problem installing the plugin and found my answer in the exchange of e-mails Dan had with Japher. I think that's his name. HTH, Kevin -----Original Message----- From: sib-access-bounce@xxxxxxxxxxxxx [mailto:sib-access-bounce@xxxxxxxxxxxxx] On Behalf Of Tim Burgess Sent: Monday, September 08, 2008 7:29 AM To: Sibelius Access List Subject: [sib-access] Bug chasing in beta 1 OK, We're trying to pin down the root causes of some of the issues that have been raised, so we'd appreciate some feedback on the following: For those of you who had to manually install the keystroke for the Access plug-in, please le us know: 1 - When you copied the Sibelius Software folder from the Sibelius Access temporary folder into your user area (c:\documents and settings\(your user name)\application data), were you prompted to overwrite an existing folder, or not? 2 - Did you install the Sibelius Access files, folders and registry keys immediately after installing Sibelius itself? Particularly, did you install the Sibelius Access materials before you ran Sibelius itself at least once? Claudio has indicated that he's experiencing issues relating to using a US English keyboard layout - are any of our US-based users experiencing any strangeness? We're trying to figure out if this is down to the underlying Windows version or purely the selected keyboard layout. Best wishes. Tim Burgess Raised Bar Ltd PO Box 4442 Atherstone Warwickshire CV9 9AT Phone: +44 (0)1827 719822 Email: tim@xxxxxxxxxxxxx Web: http://www.raisedbar.net Don't forget to vote for improved access to music and music technology at http://www.raisedbar.net/petition.htm If you wish to unsubscribe, send a blank message with the single word, unsubscribe - in the Subject line to: sib-access-request@xxxxxxxxxxxxx If you wish to unsubscribe, send a blank message with the single word, unsubscribe - in the Subject line to: sib-access-request@xxxxxxxxxxxxx If you wish to unsubscribe, send a blank message with the single word, unsubscribe - in the Subject line to: sib-access-request@xxxxxxxxxxxxx