GREAT post Zoe!!! I found it PERFECT! <G> If only people would not take a complaint or an opinion so personal, but more as something that can be made positive with a positive response of considering the issue brought up and trying to improve upon it. Very often others can see another point of view we missed. Carolyn marhaven@xxxxxxx ----- Original Message ----- From: Doc Zoe To: showgsd-l@xxxxxxxxxxxxx Sent: Wednesday, November 01, 2006 8:15 PM Subject: [ SHOWGSD-L ] WHAT IS A COMPLAINT A complaint is neither negative or positive. It is a response to an action where by the person making the complaint feels that something negative/biased/unfair happened to them. An opinion is someones belief. It is neither negative nor positive. However, the person who is on the receiving end of a complaint, will always feel the complaint is negative. AN opinion, can be helpful or hurtful. And this entire explanation is my opinion. Some might find it negative and others might find it positive. Others will have no opinion on the subject of this email Zoe ============================================================================ POST is Copyrighted 2006. All material remains the property of the original author and of GSD Communication, Inc. NO REPRODUCTIONS or FORWARDS of any kind are permitted without prior permission of the original author AND of the Showgsd-l Management. ALL RIGHTS RESERVED. ALL PERSONS ARE ON NOTICE THAT THE FORWARDING, REPRODUCTION OR USE IN ANY MANNER OF ANY MATERIAL WHICH APPEARS ON SHOWGSD-L WITHOUT THE EXPRESS PERMISSION OF ALL PARTIES TO THE POST AND THE LIST MANAGEMENT IS EXPRESSLY FORBIDDEN, AND IS A VIOLATION OF LAW. VIOLATORS OF THIS PROHIBITION WILL BE PROSECUTED. For assistance, please contact the List Management at admin@xxxxxxxxxxxx VISIT OUR WEBSITE - URL temporarily deleted due to AOL issues ============================================================================