I'm going to step in here as ONE of the TWO rooms that had a problem on check in at the shows in St. Louis. There were a few dead gnats under the pillows when we checked into the room. This was also true with the room assigned to some friends we were caravanning with. The 3rd room in our party did not have the same issues. The Holiday Inn was quick to respond to our concerns. They sent down the Assistant Manager and a housekeeper with clean linens. They explained that these rooms were normally only used for dog shows (and they were perfectly situated for that with lots of grass, convenient trash barrels, and waste bags conveniently located). They told us that the hotels near Purina are normally only used for dog shows and 6 Flags in the summer and are generally full on weekends but pretty vacant the rest of the time. There aren't a lot of other attractions there. The hotel moved us to larger, more expensive rooms (after making sure everything was clean) with new linens on the beds and only billed us for the price of the original room with a discount for our trouble. The hotel was very prompt in rectifying the situation. They have plenty of grass, the ice machines worked and they checked on us the next day to make sure everything was okay. We have reservations for the National at the Holiday Inn and intend to use them. I've had issues at other hotels before - even in some very expensive hotels - and in my opinion, it's how the hotel takes care of them that matters. I thought the staff did a nice job of making this right. Pam Stoesser -----Original Message----- From: Carolyn Putnam Sent: Friday, July 11, 2014 10:26 AM To: GSD Showlist Subject: [ SHOWGSD-L ] Re: National Hotels I have sent a message to Holiday Inn showing the comments regarding the host hotel for them to check into as they like to keep their standards high. I have a bit more "contact" due to being a member of their system through my timeshares.....so they might pay a bit more attention to what I have reported. -- *Carolyn Putnam* ============================================================================ POST is Copyrighted 2014. All material remains the property of the original author and of GSD Communication, Inc. NO REPRODUCTIONS or FORWARDS of any kind are permitted without prior permission of the original author AND of the Showgsd-l Management. ALL RIGHTS RESERVED. Each Author is responsible for the content of his/her post. This group and its administrators are not responsible for the comments or opinions expressed in any post. ALL PERSONS ARE ON NOTICE THAT THE FORWARDING, REPRODUCTION OR USE IN ANY MANNER OF ANY MATERIAL WHICH APPEARS ON SHOWGSD-L WITHOUT THE EXPRESS PERMISSION OF ALL PARTIES TO THE POST AND THE LIST MANAGEMENT IS EXPRESSLY FORBIDDEN, AND IS A VIOLATION OF LAW. VIOLATORS OF THIS PROHIBITION WILL BE PROSECUTED. For assistance, please contact the List Management at admin@xxxxxxxxxxx VISIT OUR WEBSITE - http://showgsd.org SUBSCRIPTION: http://showgsd.org/mail.html NATIONAL BLOG - http://gsdnational.blogspot.com/ ============================================================================