[ SHOWGSD-L ] La Quinta Inn story...watch your dogs...
- From: Peggy <pmick12@xxxxxxxxxxx>
- To: LIST <showgsd-l@xxxxxxxxxxxxx>
- Date: Mon, 07 Aug 2006 23:40:58 -0400
<>From a Texas showdogs group earlier today:, and shared by Peggy
Someone sent this to me today, and gave permission for it to be
forwarded to show people. I've never had a problem with La Quinta Inns.
<>Gail K
THIS IS A HORROR STORY!!
It was a nightmare of a weekend for me in Waukesha. We left the show
Sat morning after it was over and took the dogs back to the hotel and
went to lunch and shopping. The dogs had been fed and walked of course.
The hotel housekeeping staff went into the room to clean and reported
that our dogs were left unattended in the room. The idiot young
'assistant' manager at the desk phoned and asked the Humane Society to
remove the dogs from our room because they were unattended..per signed
contract when we checked in. After the second call within 30 minutes to
the Humane Society insisting that they come and impound our dogs...they
came to collect our dogs plus another one that was barking unattended in
another room (another breed). There were two very obnoxious messages on
our phone from Brandon (idiot on the front desk) that were very ugly and
stating that our dogs were going to be impounded if he phoned back in 10
minutes and we did not answer the phone. He did phone back and left the
message that our dogs were being impounded for abandonment. Keep in
mind, that our luggage was there and our credit card was on file with
the front desk. Of course the police were involved also. The lady from
theHumane Society told them when she arived and saw the dogs, that she
really did not want to take our dogs out of the room because they were
clean, crated, and quiet and creating no problem for anyone......and
that it would be dangerous to remove them with the heat and stress. But
they continued to point out that we signed the contract that they were
not to be left unattended in rooms. If not for a fellow Bulldogger
(Gwlynda Irek) from Texas, our dogs would have been taken to the animal
shelter. The hotel was talking charges of abandonment. The Humane
Society lady found Gwlynda outside and approached her because she was at
her trailer which had a picture of a Bulldog on it and asked if she knew
Donna, and since she knew us..she decided to release the dogs into her
hands instead of removing them to the shelter. Gwlynda and Sandra Riley
took them into their room to prevent them from being taken to the
shelter. Someone managed to phone Donna's home to tell Rick that the
dogs were being taken to the shelter (we will never forget to leave our
cell numbers on hotel checkin info again!), and then Rick phoned Donna
on her cell. We could not believe our ears!!!!!!! We rushed back to
the hotel to the front desk and asked what was going on. What we got
was the statement that we left our dogs in the room unattended per our
signed contract. When asked where the dogs were RIGHT THEN, they told
us they were in our room. THEY WERE NOT IN OUR ROOM! The entire hotel
staff had just left for the day that was involved in the scenario with
the Humane Society and no one knew where they were..the Humane Society
gal had released them to Gwlynda without getting her name, signature, etc.
Of course we are pursuing this with the corporate headquarters of the La
Quinta. The manger of the the hotel has told corporate as well as Kevin
Riley (who is holding the OK specialty show how next month at the La
Quinta in Oklahoma City ...as they have done in prior years..) that it
was a guest that phoned the Humane Society. THIS IS ONE OF THE MANY
LIES that the manager has told his corporate headquarters..as well as
our dogs barking. The Humane Society lady was in and our of our room
several times and our dogs never barked, and it was not listed at any
time as a noise issue. They were clean and quiet and crated...and the
room was very clean. I was on conference call with the Humane Society
and now the Corporate headquarters has names and phone numbers with the
truth. The dogs were found to be quiet also when Gwylnda & Sandra were
allowed to remove them from our room and take them into theirs for safe
keeping.
Of course we did sign what we felt was the typical statement about not
leaving dogs in rooms unattended, cleaning up, no dogs off leash, etc.
And of course we took this to mean that the dogs were never to be be
left loose in the room..left of their own devices to mess or destroy the
hotel property. Our dogs were totally clean and quiet...but they
insisted that the contract meant that whenever anyone left the
room...the dogs MUST be taken with them...never to be left without a
person in the room. And they have not really backed down on this issue
yet. The whole crating deal did not seem to even matter. The weather
on this show weekend was at least 110 degrees with the heat index. We
were so secure in the fact that our dogs were back in the room safe and
cool.
I cannot begin to tell you how upsetting this ordeal was for us. I
could never have imagined that they could have the Humane Society walk
into your hotel room and impound your dogs. They would have been taking
me to jail if I had arrived and truly found my dog in the
shelter...if she had lived long enough to survive the trip in the metal
box of the their truck..which would probably have been at least 120
degrees that day easily.
Donna & I are continuing to pursue this matter as far as we can take
it..and to expose the hotel manager to his corporate headquarters as a
total liar. There was never a complaint about our dogs being noisy,
destructive, etc. They were simply crated in the room without any
person there in the room with them. I am not sure that I will ever feel
that my dogs are safe in a hotel room again. Everything was a sperfect
as we thought possible for the safety of our dogs as well as protecting
the hotel property.
We would appreciate any support that we have forthcoming from fellow dog
people voicing complaints to the La Quinta Corporate headquarters in
this matter. They have informed Kevin Riley that this is NOT the policy
of La Quinta and they are investigating. We stayed at this hotel last
year without any issues whatsoever.
We cannot thank Gwylnda and Sandra enough for saving our dogs from the
shelter and quite possibly a much worse fate. We must get this story
out to the dog world. I also believe that this hotel should not be
listed as a possiblity for exhibitors for this show weekend in the future.
What a horrible frightening experience.
Liz Karshner
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