Well I guess if all of us "customers" took our "business" elsewhere and no longer shopped at the GSDCA, then the "board" would go out of business. A board of anything is supposed to be the representation of the membership, not a group of people controlling for self satisfaction. (Nothing implied by that statement other than the comment.) If you don't listen to your members and try to represent the membership ... then why are you there? Even at a store / customer level, if you don't provide what the customers want ... they go some place else. Many times on this list the question comes up about how to attract new members, how to keep the old members, but does one really listen to the suggestions or do you really care? Lyn Chernak Lyn Chernak ~ CherLyn Shepherds AKC Breeder of Merit http://www.cherlynshepherds.com Three Generations ~ GSDCA 13 Club ~ Membership CherLyn's Dixie, BH, CDX, RAE, TC, HIC, CGC Ulric vom Kriegerhaus, CD, RA, TC, HIC, CGC,OFA Excellent ________________________________ From: Ruth Scheubler <rightdogphoto@xxxxxxxxx> To: DaList <showgsd-l@xxxxxxxxxxxxx> Sent: Friday, May 3, 2013 12:18 PM Subject: [ SHOWGSD-L ] Re: Customers? Members. If anything else, Constituents not customers. But then I do not believe most of the board really represents me so constituent may not be right. I assume they are using 'customer" to represent the fact that we can take our money and leave and they have to work hard to retain us. But it actually means little what they call us - how they represent us matters. As I was told by a board member many years ago, "what does the membership have to do with it?" when talking about policy decisions. That caused me to quit the first time. Ruth ________________________________ From: Stormy V. Hope <stormy435@xxxxxxxxx> To: "showgsd-l@xxxxxxxxxxxxx list" <showgsd-l@xxxxxxxxxxxxx> Sent: Friday, May 3, 2013 8:47 AM Subject: [ SHOWGSD-L ] Customers? During the last Board Meeting, a couple of the Board members kept referring to us PC members as 'customers.' I know that AKC refers to their member Clubs and the Club members as 'customers' and I understand their rationale, but I don't think of myself as a Customer of the GSDCA Board. I think of the Board as a group of people that are working for the PC Members, and doing their best to do what the Members would want from them. Could we discuss this? (Calmly, please :-). What is your thought about what the relationship is between the Board and the Members it represents? OR maybe I should just go get another cup of tea and forget it? Stormy V. Hope https://www.facebook.com/GSDCA.LegislationAwareness https://www.facebook.com/CaRPOC.CaliforniaResponsiblePetOwnersCoalition ===========================================================================POST is Copyrighted 2012. All material remains the property of the original author and of GSD Communication, Inc. NO REPRODUCTIONS or FORWARDS of any kind are permitted without prior permission of the original author AND of the Showgsd-l Management. ALL RIGHTS RESERVED. Each Author is responsible for the content of his/her post. This group and its administrators are not responsible for the comments or opinions expressed in any post. ALL PERSONS ARE ON NOTICE THAT THE FORWARDING, REPRODUCTION OR USE IN ANY MANNER OF ANY MATERIAL WHICH APPEARS ON SHOWGSD-L WITHOUT THE EXPRESS PERMISSION OF ALL PARTIES TO THE POST AND THE LIST MANAGEMENT IS EXPRESSLY FORBIDDEN, AND IS A VIOLATION OF LAW. VIOLATORS OF THIS PROHIBITION WILL BE PROSECUTED. 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ALL PERSONS ARE ON NOTICE THAT THE FORWARDING, REPRODUCTION OR USE IN ANY MANNER OF ANY MATERIAL WHICH APPEARS ON SHOWGSD-L WITHOUT THE EXPRESS PERMISSION OF ALL PARTIES TO THE POST AND THE LIST MANAGEMENT IS EXPRESSLY FORBIDDEN, AND IS A VIOLATION OF LAW. VIOLATORS OF THIS PROHIBITION WILL BE PROSECUTED. For assistance, please contact the List Management at admin@xxxxxxxxxxx VISIT OUR WEBSITE - http://showgsd.org SUBSCRIPTION:http://showgsd.org/mail.html NATIONAL BLOG - http://gsdnational.blogspot.com/ ============================================================================ÿÿ ============================================================================ POST is Copyrighted 2012. All material remains the property of the original author and of GSD Communication, Inc. NO REPRODUCTIONS or FORWARDS of any kind are permitted without prior permission of the original author AND of the Showgsd-l Management. ALL RIGHTS RESERVED. Each Author is responsible for the content of his/her post. This group and its administrators are not responsible for the comments or opinions expressed in any post. ALL PERSONS ARE ON NOTICE THAT THE FORWARDING, REPRODUCTION OR USE IN ANY MANNER OF ANY MATERIAL WHICH APPEARS ON SHOWGSD-L WITHOUT THE EXPRESS PERMISSION OF ALL PARTIES TO THE POST AND THE LIST MANAGEMENT IS EXPRESSLY FORBIDDEN, AND IS A VIOLATION OF LAW. VIOLATORS OF THIS PROHIBITION WILL BE PROSECUTED. For assistance, please contact the List Management at admin@xxxxxxxxxxx VISIT OUR WEBSITE - http://showgsd.org SUBSCRIPTION:http://showgsd.org/mail.html NATIONAL BLOG - http://gsdnational.blogspot.com/ ============================================================================