Board: The projector has been repaired under warranty and returned today Friday 2/8/08 in time for next meeting. BenQ is a great company and its customer service gets highest marks, 5 STARS. Thanks BenQ, thanks Brandon! Jack Jones SAC Prop Mgr ----- Original Message ----- From: Jack Jones To: AZ-SAC Board Sent: Thursday, January 31, 2008 8:08 PM Subject: Fw: RMA No: A8001308 Board: The projector has been shipped to BenQ today 1/31/08 and should arrive BenQ, Irvine CA on Monday. Shipped FedEx insured total $28.58. Tracking # is 042044510170439 for any worry warts or micro-managers in the group. :-) They will take a few days to look it over and test and will contact me with the results. Should have it back by the 15th at the very latest. Jack Jones SAC Props Mgr. ----- Original Message ----- From: Brandon Waltrip To: telescoper@xxxxxxx Sent: Tuesday, January 29, 2008 5:50 PM Subject: RMA No: A8001308 Hello and thank you for contacting BenQ! Your RMA number is: A8001308 Write this on three outside surfaces of the package. Send the unit to: BenQ America Corporation 53 Discovery Irvine, CA 92618 Phone: (866) 600 - 2367 Fax: (949) 623 - 0880 When you send your projector send JUST the PROJECTOR and the BULB. Do NOT send THE BAG, THE CABLES OR any OTHER ACCESSORIES. Brandon: Here is receipt. I have been told we have a 36-month warranty on this projector. Please give instructions. LAMP CUTS OUT DURING PRESENTATION: RED RED GREEN FLASHING S/N 99J8577BEA42600084T T Purch 2/15/2005 with 36-mo. warranty