I've just been advised by my local Rodgers dealer that the part that was
ordered for my c-330 was ordered
through Roland and not Rodgers. It did not need to be ordered from the
Netherlands.
Sorry for passing on my misunderstanding.
John Igoe
Baltimore
From: rodgersorgan-bounce@xxxxxxxxxxxxx
[mailto:rodgersorgan-bounce@xxxxxxxxxxxxx] On Behalf Of jmilist
Sent: Tuesday, May 9, 2017 11:22 AM
To: rodgersorgan@xxxxxxxxxxxxx
Subject: [rodgersorganusers] Re: Roland C-330 Owner on the US west cost has a
question.
Nelson,
Thanks for this most helpful information.
john i
From: rodgersorgan-bounce@xxxxxxxxxxxxx
[mailto:rodgersorgan-bounce@xxxxxxxxxxxxx] On Behalf Of Nelson Dodge
Sent: Tuesday, May 9, 2017 11:04 AM
To: rodgersorgan@xxxxxxxxxxxxx
Subject: [rodgersorganusers] Re: Roland C-330 Owner on the US west cost has a
question.
I am a Roland dealer (Classic line and some other products) and have heard
nothing about any recall. Current warranty information is available here:
https://www.roland.com/us/support/service_repair/ You will note that the ;
Classic Keyboard warranty has not changed.
Parts for the Classic instruments are provided by the Roland national service
center in Ontario, CA. I recently had to get a replacement display panel for a
C330 under warranty (for the first time) and one of the techs at the service
center, Spook (yes...that's his name), was most helpful. Phone number is (323)
890-3771 <tel:(323)%20890-3771> .
Since most Roland products are small enough to transport or ship, the service
centers are accustomed to customers bringing keyboards, etc. to the center for
repair. I would imagine most (if not all) of the regional centers have never
seen a C330/380 and would be completely unfamiliar with it. I suggest
maintaining a relationship with the dealer and/or a local organ technician who
can get parts from the national service center and provide field service to
maintain your organ.
Nelson Dodge
www.churchkeyboard.com
