Robert,
I was not involved in this in any way, until you made it public, but I have
to say that, as a consumer, I am absolutely appalled to see you publicly
post a customer service email that was sent to you privately by a customer,
without at least anonymizing it.
It comes across as a petty - and wholly unprofessional - attempt to shame a
particular customer whose request annoyed you. I can't help but imagine how
I would feel if I were treated similarly.
I don't believe I've ever purchased anything from you in the past. Your
treatment of this particular customer has pretty much guaranteed that I
never will in the future, either.
Professionalism matters. Privacy matters. The personally identifiable
information of your customers is entrusted to you for one purpose, and one
purpose only: to transact business between you and that customer.
Deliberately violating that trust is the exact opposite of something that
would be done by "a vendor you can trust", as you claim you are.
I'm disappointed, and sorry to have lost a potential vendor.
Sincerely,
Rick Dickinson
NAR Level 3 Cert Committee Member
Former President of ROC
TRA #10498 L3
NAR #73975 L3
On Mon, Apr 12, 2021, 9:18 AM Robert DeHate <robert@xxxxxxxxxxx> wrote:
Richard,
It was not a slight against you.
You just happened to be an example.
I wanted to bring this subject to light to the club.
That we are a vendor you can trust.
I am well aware of vendors you have had to deal with in the past.
And I wanted the people to know you wanted a refund and I sent it as soon
as I could.
I hope the club understands why I did it.
And if I offended anyone I am sorry.
But we want to support the club and want them to know we have integrity.
Robert DeHate
AMW/ProX
*From:* roc-chat-bounce@xxxxxxxxxxxxx <roc-chat-bounce@xxxxxxxxxxxxx> *On
Behalf Of *richard dierking
*Sent:* Monday, April 12, 2021 8:13 AM
*To:* Robert DeHate <robert@xxxxxxxxxxx>
*Cc:* roc-chat@xxxxxxxxxxxxx
*Subject:* [roc-chat] Re: Refund for PayPal Order
You copied ROCchat on this? Why would you do that?
Richard
On Apr 11, 2021, at 10:32 PM, Robert DeHate <robert@xxxxxxxxxxx> wrote:
Richard,
I am sorry we are so far away from the launch.
I just got home.
Driving that rig through the increasing winds we had to stop.
And you do know we were the last to leave the field as we waited for a
flier that thought the launch was going to 3PM.
We had to stop in Quartzite due to winds.
I hope you had a good night and got to sleep at home last night.
I do not know why you would be so combative??
Regards,
Robert DeHate
AMW/ProX
*From:* richard dierking <applerocketry@xxxxxxxxxxx>
*Sent:* Saturday, April 10, 2021 8:11 PM
*To:* Robert DeHate <robert@xxxxxxxxxxx>
*Subject:* Refund for PayPal Order
Hello Gloria and Robert:
My payment for the motors you don’t have was completed through PayPal.
The transaction ID is *17L103203H389721V* on April 8. And, invoice ID was
*98c403594*
The total was $209.98
Please refund. I would rather not ask for the refund through PayPal on
my end. But, if that’s what you would like me to do, please let me know.
Thank you,
Richard Dierking
