Is the Brother listed as a choice in the scanner selection dialog in the advanced menu of Openbook? You are entitled to free technical support by calling FS at 727-803-8600 and they would help you. ----- Original Message ----- From: "Rosemarie Chavarria" <knitqueen2007@xxxxxxxxxxx> To: <real-eyes@xxxxxxxxxxxxx> Sent: Thursday, July 10, 2008 12:42 PM Subject: [real-eyes] Re: question about openbook and scanning > Hi. The person who set this computer for me set the printer to scan with > word instead of openbook. I went to the file menu and there's an option > called "scan using openbook". When I tried that option, it didn't work. I > did go to the control panel and systems and it appears to be fine. I even > uninstalled and reinstalled openbook to see if that would solve the > problem > but nothing worked. My family got me openbook for my birthday four years > ago and it would be a shame to have it if I can't use it. > > Is there something else I can try? Thanks very much for your help. > Rosemarie > > ----- Original Message ----- > From: "Reginald George" <sgeorge@xxxxxxxxx> > To: <real-eyes@xxxxxxxxxxxxx> > Sent: Thursday, July 10, 2008 9:45 AM > Subject: [real-eyes] Re: question about openbook and scanning > > >> Make sure the scanner will scan properly from the Brother software in >> Windows. Better check device manager from the hardware tab under system >> in >> control panel. If you have a category called other and your scanner is >> listed there then the drivers haven't been installed properly. If it >> appears they are installed properly make sure it's in the scanner >> selection >> list in Openbook. You can get to this by pressing alt A for advanced, >> then >> down arrowing to scanner selection and pressing enter. >> ----- Original Message ----- >> From: "Rosemarie Chavarria" <knitqueen2007@xxxxxxxxxxx> >> To: <real-eyes@xxxxxxxxxxxxx> >> Sent: Thursday, July 10, 2008 11:26 AM >> Subject: [real-eyes] question about openbook and scanning >> >> >>> Hi, everyone. I've been having a problem trying to get openbook 7.0 to >>> work >>> with the printer I have. When I try to read something, I get this >>> message >>> that says "scanning initialization has failed". I have a Brother MFC >>> 34-20 >>> USB all-in-one printer. When I had my old computer which had windows >>> 98, >>> my >>> printer worked well with openbook but now I can't get it to work and >>> you'd >>> think it would work better with windows XP. How can I solve this >>> problem? >>> Any suggestions would be very much appreciated. >>> >>> Many thanks in advance. >>> Rosemarie >>> >>> To subscribe or to leave the list, or to set other subscription options, >>> go to www.freelists.org/list/real-eyes >>> >> >> To subscribe or to leave the list, or to set other subscription options, >> go to www.freelists.org/list/real-eyes >> >> > > To subscribe or to leave the list, or to set other subscription options, > go to www.freelists.org/list/real-eyes > To subscribe or to leave the list, or to set other subscription options, go to www.freelists.org/list/real-eyes