[real-eyes] Re: question about openbook and scanning

  • From: "Reginald George" <sgeorge@xxxxxxxxx>
  • To: <real-eyes@xxxxxxxxxxxxx>
  • Date: Thu, 10 Jul 2008 12:51:36 -0500

Is the Brother listed as a choice in the scanner selection dialog in the 
advanced menu of Openbook?  You are entitled to free technical support by 
calling FS at 727-803-8600 and they would help you.
----- Original Message ----- 
From: "Rosemarie Chavarria" <knitqueen2007@xxxxxxxxxxx>
To: <real-eyes@xxxxxxxxxxxxx>
Sent: Thursday, July 10, 2008 12:42 PM
Subject: [real-eyes] Re: question about openbook and scanning


> Hi.  The person who set this computer for me set the printer to scan with
> word instead of openbook.  I went to the file menu and there's an option
> called "scan using openbook".  When I tried that option, it didn't work. I
> did go to the control panel and systems and it appears to be fine.  I even
> uninstalled and reinstalled openbook to see if that would solve the 
> problem
> but nothing worked.  My family got me openbook for my birthday four years
> ago and it would be a shame to have it if I can't use it.
>
> Is there something else I can try?  Thanks very much for your help.
> Rosemarie
>
> ----- Original Message ----- 
> From: "Reginald George" <sgeorge@xxxxxxxxx>
> To: <real-eyes@xxxxxxxxxxxxx>
> Sent: Thursday, July 10, 2008 9:45 AM
> Subject: [real-eyes] Re: question about openbook and scanning
>
>
>> Make sure the scanner will scan properly from the Brother software in
>> Windows.  Better check device manager from the hardware tab under system
>> in
>> control panel.  If you have a category called other and your scanner is
>> listed there then the drivers haven't been installed properly.   If it
>> appears they are installed properly make sure it's in the scanner
>> selection
>> list in Openbook.  You can get to this by pressing alt A for advanced,
>> then
>> down arrowing to scanner selection and pressing enter.
>> ----- Original Message ----- 
>> From: "Rosemarie Chavarria" <knitqueen2007@xxxxxxxxxxx>
>> To: <real-eyes@xxxxxxxxxxxxx>
>> Sent: Thursday, July 10, 2008 11:26 AM
>> Subject: [real-eyes] question about openbook and scanning
>>
>>
>>> Hi, everyone.  I've been having a problem trying to get openbook 7.0 to
>>> work
>>> with the printer I have.  When I try to read something, I get this
>>> message
>>> that says "scanning initialization has failed".  I have a Brother MFC
>>> 34-20
>>> USB all-in-one printer.  When I had my old computer which had windows 
>>> 98,
>>> my
>>> printer worked well with openbook but now I can't get it to work and
>>> you'd
>>> think it would work better with windows XP.  How can I solve this
>>> problem?
>>> Any suggestions would be very much appreciated.
>>>
>>> Many thanks in advance.
>>> Rosemarie
>>>
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>>
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>>
>
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