[real-eyes] Re: e: Re: sirius/xm--collective action and d v s and windows screen reader.

  • From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx>
  • To: <real-eyes@xxxxxxxxxxxxx>
  • Date: Tue, 26 Apr 2011 20:35:45 -0500

OK. Maybe someone here will have an idea on where to go to look up domain
contact info. I registered a domain ten years ago, and I remember being
required to enter all that sort of data when I registered the domain, and it
wasn't related to billing etc. It was required for some organization or
other. 

I will try and check further on this tomorrow, but it's going to be a busy
few days for me with family in town for my daughter's 18th birthday.  



-----Original Message-----
From: real-eyes-bounce@xxxxxxxxxxxxx [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
On Behalf Of Duyahn Walker
Sent: Tuesday, April 26, 2011 8:23 PM
To: real-eyes@xxxxxxxxxxxxx
Subject: [real-eyes] Re: e: Re: sirius/xm--collective action and d v s and
windows screen reader.

Hi there!

The only contact page I find is this.
http://www.accuradio.com/about/contact_us/
I looked through there page and can not find any phone number. Just a
feedback email address.

Duyahn


----- Original Message -----
From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx>
To: <real-eyes@xxxxxxxxxxxxx>
Sent: Tuesday, April 26, 2011 8:11 PM
Subject: [real-eyes] Re: e: Re: sirius/xm--collective action and d v s and
windows screen reader.


> If you can't find any other sort of contact info on their site, then I 
> would check with some sort of domain registry service. When they 
> bought that domain, they had to put down something for contact info. 
> That might be a place to start. Like I said in previous posts, those 
> messages are likely going into a queue with lots (maybe hundreds or 
> thousands) of other messages. Techs who work those queues may have a 
> system to prioritize them, or it may be that they cherry pick those 
> that are easy to resolve.
>
> Is there any kind of contact info on the site at all. Even if it is a 
> link to employment opportunities: anything at all that gets you a 
> phone number or other E-mail addys.
>
>
>
> -----Original Message-----
> From: real-eyes-bounce@xxxxxxxxxxxxx
> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
> On Behalf Of Duyahn Walker
> Sent: Tuesday, April 26, 2011 6:37 PM
> To: real-eyes@xxxxxxxxxxxxx
> Subject: [real-eyes] Re: e: Re: sirius/xm--collective action and d v s 
> and windows screen reader.
>
> Hi Mitchell.
>
> I know in the past we have not seen eye to eye on things. Or for a 
> lack of a better term, have had our own opinion on things and have 
> been strong about them. But, I come to you with the following question 
> and not to start a war between us.
> I have written accuradio several emails and have not heard back from them.
> However yet and still, I have also tried to find a phone number and 
> explain to them that alot of there website is flash based and there 
> are some visually impaired users that need alternatives for listening 
> to there stations such as other player's links like Winamp, or real 
> player. If the emails keep being ignored, what next? There site when 
> listening comes up fine but, when you listen to a genre or statino, 
> there player is flash based and I have trouble with the controls. You 
> can write me publically or privately depending on what you choose.
>
> Duyahn
>
>
> ----- Original Message -----
> From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx>
> To: <real-eyes@xxxxxxxxxxxxx>
> Sent: Tuesday, April 26, 2011 3:10 PM
> Subject: [real-eyes] Re: e: Re: sirius/xm--collective action and d v s 
> and windows screen reader.
>
>
>> What gives you the idea that there is fighting going on here? I don't 
>> see any of that. Just suggestions on how to best accomplish a task 
>> without a hurly burly.
>>
>> As for the descriptive video, it makes no real difference to me if it 
>> is there or not. I watch probably less than 30-minutes a week on average.
>> Unless there is something like events of Sept 11, I will go weeks at 
>> a time without seeing any TV at all. I would prefer that there were 
>> more efforts in making books available. That is all.
>>
>> I agree with getting this done without making a big fuss and calling 
>> up the discrimination card. That has been the thrust of my entire 
>> discourse here.
>> No harsh words or argument that I have seen. Not sure what you are 
>> reading.
>>
>> -----Original Message-----
>> From: real-eyes-bounce@xxxxxxxxxxxxx
>> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>> On Behalf Of jose
>> Sent: Tuesday, April 26, 2011 1:44 PM
>> To: real-eyes@xxxxxxxxxxxxx
>> Subject: [real-eyes] Re: e: Re: sirius/xm--collective action and d v 
>> s and windows screen reader.
>>
>> Ok, as for d v s, it's pretty strait forward. The Death are able to 
>> enjoy tons of TV shows because they can  use the c c . there much 
>> more united when it comes to stuff like that then we the blind.  Why 
>> is it that as  blind persons we have to fight with each other on this 
>> problem.
>>
>> If you don't like or want d v s then don't use it. However it's not a 
>> one or the other kind of thing. I support making things such as 
>> weather alerts blind friendly.
>>
>> I may never use it because every time there is bad weather the local 
>> weather men go nuts and brake into programming to tell us all about 
>> the stormed.
>>
>> So it's truly not one or the other.
>>
>> It's hi time that we the people grab the bull by the horns and don't 
>> depend on big brother to take care of us all.
>>
>> however when all of our best efforts have failed, then and only then 
>> should we appeal to big brother to step in.
>>
>> It's the last  step not the first.
>>
>> Putting a gun to peoples  heads isn't going to help us in any way.
>>
>> As for windows so called screen readers. It's not a screen reader and 
>> was never meant to be one and probably will not ever be one.
>>
>> I understand that some of the companies that produce screen readers 
>> weren't in favor of micro soft having a free screen reader. I
>>
>> Can't prove it but if it's true I guess it would of effected there 
>> income.
>>
>> Love pace and joy to all.
>>
>>
>>
>> Jose Lopez, President
>> Lopez Language Services, LLC
>>
>> "We Speak Your Language"
>> Call us anytime at 888.824.3022
>>
>> ----- Original Message -----
>> From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx>
>> To: <real-eyes@xxxxxxxxxxxxx>
>> Sent: Tuesday, April 26, 2011 7:21 AM
>> Subject: [real-eyes] Re: e: Re: sirius/xm--collective action
>>
>>
>>> Thanks! I hope you are referencing my plan to ditch the descriptive 
>>> video and make the LOC holdings totally accessible.
>>>
>>>
>>>
>>>
>>> -----Original Message-----
>>> From: real-eyes-bounce@xxxxxxxxxxxxx 
>>> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>>> On Behalf Of jack and bakey
>>> Sent: Monday, April 25, 2011 11:36 PM
>>> To: real-eyes@xxxxxxxxxxxxx
>>> Subject: [real-eyes] e: Re: sirius/xm--collective action
>>>
>>> Mitch,
>>> Now that is a plan, with which I can completely agree.
>>> Best
>>> Jack
>>>
>>>
>>>> ----- Original Message -----
>>>>From: "Mitchell D.  Lynn" <mlynn@xxxxxxxxx
>>>>To: <real-eyes@xxxxxxxxxxxxx
>>>>Date sent: Mon, 25 Apr 2011 15:20:03 -0500
>>>>Subject: [real-eyes] Re: sirius/xm--collective action
>>>
>>>>My point exactly.  I was going to ask if Apple did their
>>> accessibility on
>>>>their own or if they were forced to.  And as for MS Windows
>>> built-in screen
>>>>reader, how many of us take advantage of that? Windows screen
>>> reader will
>>>>work in a pinch, but I don't know of anyone who uses it as a
>>> primary reader
>>>>when there are other choices.
>>>
>>>>I'd be willing to bet those laws mandating accessibility won't be
>>> very
>>>>effective.  It will promote just enough shoddy work to frustrate
>>> the hell out
>>>>of all of us.  We will have to have an Accessibility Czar" to
>>> keep an eye on
>>>>all those companies just to make sure they are doing what is
>>> necessary and
>>>>to a degree that is necessary.  I don't trust the government
>>> enough to think
>>>>they will know what works and doesn't work when it comes to these
>>> sorts of
>>>>things.  Personally, I think we would all be better served if the
>>> gov't gave
>>>>up on this issue and on forcing descriptive video and instead
>>> required that
>>>>every book in the Library of Congress were accessible.
>>>
>>>>-----Original Message-----
>>>>From: real-eyes-bounce@xxxxxxxxxxxxx
>>> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>>>>On Behalf Of Reginald George
>>>>Sent: Monday, April 25, 2011 2:54 PM
>>>>To: real-eyes@xxxxxxxxxxxxx
>>>>Subject: [real-eyes] Re: sirius/xm--collective action
>>>
>>>>It's true that a company like Sprint won't change till it's
>>> mandated, and
>>>>will always do a crappy job.  While a company like Apple who has
>>> shown a
>>>>real interest in Accessibility and hired someone to manage it
>>> from the start
>>>>seems to do a better job, and they set the bar for everyone else.
>>>
>>>>----- Original Message -----
>>>>From: "Mitchell D.  Lynn" <mlynn@xxxxxxxxx
>>>>To: <real-eyes@xxxxxxxxxxxxx
>>>>Sent: Monday, April 25, 2011 1:21 PM
>>>>Subject: [real-eyes] Re: sirius/xm--collective action
>>>
>>>
>>>>It's a muddle--that's for sure.  I don't like paying high prices
>>> for
>>>>specialized adaptive equipment any more than the next person, but
>>> neither do
>>>>I think the government ought to be sticking its nose into this
>>> kind of
>>>>situation.  I am not at all clear on where this sort of thing is
>>> condoned or
>>>>encouraged by the Constitution.  Should companies be encouraged
>>> to make their
>>>>devices accessible? Maybe! Should they be required by law? I am
>>> not so sure
>>>>on that one.  And who is going to do a better job with it? Will
>>> it be those
>>>>under governmental duress, or will it be those who have a genuine
>>> interst in
>>>>accessibility.
>>>
>>>>Again, not trying to tick anyone off here.  Take this for what it
>>> is worth..
>>>>It comes from a guy who doesn't own a cell phone and has no
>>> interest in
>>>>getting one.  Though this was seriously tested a week or so back
>>> by the post
>>>>on the ancillary features of the I phone.
>>>
>>>
>>>
>>>>-----Original Message-----
>>>>From: real-eyes-bounce@xxxxxxxxxxxxx
>>> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>>>>On Behalf Of Kimberly A.  Morrow
>>>>Sent: Monday, April 25, 2011 12:44 PM
>>>>To: real-eyes@xxxxxxxxxxxxx
>>>>Subject: [real-eyes] Re: sirius/xm--collective action
>>>
>>>>Actually, Mitchell, you're speaking the truth.  That's really
>>> what it comes
>>>>down to.
>>>
>>>
>>>
>>>>Kimberly Morrow, PhD
>>>>Communications Specialist
>>>
>>>>Message of Hope Ministry
>>>>1901 NW Blue Parkway
>>>>Unity Village, MO 64065-0001
>>>>message-of-hope@xxxxxxxxxxxxxxx
>>>>Phone: 866--421-3066 (Toll-free)
>>>>Hours: M-Th 7:00 a.m.-4:00 p.m.  (CT)
>>>
>>>>-----Original Message-----
>>>>From: real-eyes-bounce@xxxxxxxxxxxxx 
>>>>[mailto:real-eyes-bounce@xxxxxxxxxxxxx] On Behalf Of Mitchell D.
>>> Lynn
>>>>Sent: Monday, April 25, 2011 12:27 PM
>>>>To: real-eyes@xxxxxxxxxxxxx
>>>>Subject: [real-eyes] Re: sirius/xm--collective action
>>>
>>>>Well, isn't it their prerogative to alienate paying customers
>>> (intentionally
>>>>or otherwise) if that suits their business needs? And it should
>>> be their
>>>>prerogative to build a device for whatever target audience they
>>> want.  If
>>>>that means that some folks can use it and others can't, then so
>>> be it.  I
>>>>know that sounds harsh, and I will probably get flamed for it.
>>>
>>>
>>>>I don't have XM, and it doesn't bother me at all if their site is
>>> or isn't
>>>>accessible to me.  That's just me though: I have no interest in
>>> listening to
>>>>XM on any device even if it were free.  I had a 30-day trial on
>>> Sonos and
>>>>another with Squeezebox, and while I activated both (with the
>>> full intention
>>>>of trying it out) I never tuned in so much as one station one
>>> time.  Pandora
>>>>and Rhapsody were more appealing, but in the end, I didn't give
>>> them much of
>>>>a listen either.  Pandora has a cool concept, but in the end, not
>>> being able
>>>>to tell what was playing made the service useless.  Never
>>> bothered trying
>>>>either over a computer, so that avenue might well have given me
>>> band names
>>>>and song titles, but the Sonos and Squeezebox displays do not
>>> voice at all.
>>>>The computer software for both give me the info, but I don't want
>>> to carry a
>>>>PC around with me just to see what is playing.
>>>
>>>>Now, before I tick everyone off here, I understand that if you
>>> paid for a
>>>>service that once worked, then you should get what you paid for
>>> or a refund
>>>>if resolution is not possible.
>>>
>>>
>>>>-----Original Message-----
>>>>From: real-eyes-bounce@xxxxxxxxxxxxx 
>>>>[mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>>>>On Behalf Of Reginald George
>>>>Sent: Monday, April 25, 2011 11:21 AM
>>>>To: real-eyes@xxxxxxxxxxxxx
>>>>Subject: [real-eyes] Re: sirius/xm--collective action
>>>
>>>>They can wangle out of it I'm sure.  But what really rankles is
>>> they had a
>>>>web site and an IPhone app that worked fine for us, and they
>>> killed both
>>>>methods of access.  They alienated paying customers and don't
>>> seem to give a
>>>>damn!  I'm not even a subscriber and I'm pissed!
>>>>----- Original Message -----
>>>>From: "Mitchell D.  Lynn" <mlynn@xxxxxxxxx
>>>>To: <real-eyes@xxxxxxxxxxxxx
>>>>Sent: Monday, April 25, 2011 10:31 AM
>>>>Subject: [real-eyes] Re: sirius/xm--collective action
>>>
>>>
>>>>Will this apply to XM? It isn't a communication company in the
>>> same way as a
>>>>cell company.  This is still kind of a side benefit for XM
>>> subscribers.  It
>>>>isn't the primary focal point when you subscribe: that would be
>>> getting it
>>>>in your vehicle or some sort of stereo system.
>>>
>>>>-----Original Message-----
>>>>From: real-eyes-bounce@xxxxxxxxxxxxx 
>>>>[mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>>>>On Behalf Of Reginald George
>>>>Sent: Monday, April 25, 2011 8:24 AM
>>>>To: real-eyes@xxxxxxxxxxxxx
>>>>Subject: [real-eyes] Re: sirius/xm--collective action
>>>
>>>>I'll tell you the incentive.  The new FCC rules regarding
>>> mandatory access
>>>>for those of us with disabilities to communication devices.  This
>>> means
>>>>speech has to be built into new cell phones, and there will be
>>> much more
>>>>pressure on companies to comply, and many more suits because this
>>> issue is
>>>>being taken seriously now by the government where  it wasn't
>>> before.
>>>>Universal design is starting to be mandated on all levels, not
>>> just for
>>>>public accommodations.
>>>>----- Original Message -----
>>>>From: "Kimberly A.  Morrow" <morrowka@xxxxxxxxxxxxxxx
>>>>To: <real-eyes@xxxxxxxxxxxxx
>>>>Sent: Monday, April 25, 2011 7:08 AM
>>>>Subject: [real-eyes] Re: sirius/xm--collective action
>>>
>>>
>>>>Here's the problem: Blindness is a very low-incidence disability.
>>> What
>>>>incentive do these companies really have in terms of listening to
>>> our
>>>>concerns? IN the scheme of things, we don't comprise that much of
>>> their
>>>>profit.
>>>
>>>
>>>
>>>>Kimberly Morrow, PhD
>>>>Communications Specialist
>>>
>>>>Message of Hope Ministry
>>>>1901 NW Blue Parkway
>>>>Unity Village, MO 64065-0001
>>>>message-of-hope@xxxxxxxxxxxxxxx
>>>>Phone: 866--421-3066 (Toll-free)
>>>>Hours: M-Th 7:00 a.m.-4:00 p.m.  (CT)
>>>
>>>>-----Original Message-----
>>>>From: real-eyes-bounce@xxxxxxxxxxxxx 
>>>>[mailto:real-eyes-bounce@xxxxxxxxxxxxx] On Behalf Of Duyahn
>>> Walker
>>>>Sent: Sunday, April 24, 2011 11:30 AM
>>>>To: real-eyes@xxxxxxxxxxxxx
>>>>Subject: [real-eyes] Re: sirius/xm--collective action
>>>
>>>>I have had trouble with AkccuuRadio's website because of the
>>> flash content.
>>>>I have written them twice asking that support for the many
>>> stations have
>>>>winamp or other media content links with no type of responce.  I
>>> haven't been
>>>>able to find an actual phone number to contact them at either.
>>> All of the
>>>>stations are good and great.  It's just the flash that is
>>> annoying.  I have
>>>>asked them to please make the links accessible but, nothing so, I
>>> need to
>>>>look for a phone number to talk to someone.
>>>
>>>>Duyahn
>>>
>>>
>>>>----- Original Message -----
>>>>From: "Mitchell D.  Lynn" <mlynn@xxxxxxxxx
>>>>To: <real-eyes@xxxxxxxxxxxxx
>>>>Sent: Sunday, April 24, 2011 10:07 AM
>>>>Subject: [real-eyes] Re: sirius/xm--collective action
>>>
>>>
>>>>> It would take thousands to register on their radar.  Probably
>>> better if
>>>>you
>>>>> could find a contact within the company and have everybody send
>>> your
>>>>pleas
>>>>> and complaints through them.  The fact that it is a large
>>> company with
>>>>call
>>>>> center support over seas is exactly the reason something like
>>> this is
>>>>> going to be less likely to succeed.  There are going to be
>>> dozens,
>>>>> scores,
>>>>maybe
>>>>> even hundreds of different agents taking your calls.  They are
>>> not
>>>>> necessarily  going to understand fully what you are explaining
>>> nor
>>>>> necessarily sympathize with you.  They might not even speak
>>> English all
>>>
>>>>> that
>>>>> well.  If you all do go the call route, I would suggest that
>>> each and
>>>>every
>>>>> one of you who calls ask to speak to a supervisor, try to get an
>>>>E-mail
>>>>> address of someone in authority, and make absolutely sure you
>>> get a
>>>>case
>>>>> number.  If you all continue to make follow-up calls on a
>>> regular
>>>>basis,
>>>>> you
>>>>> might get some where.  Plus, if you decided to take some other
>>> kind of
>>>>> action or further steps down the road, you all could pool the
>>> case
>>>>> numbers to
>>>
>>>>> good
>>>>> effect in further communications or in legal action.
>>>
>>>>> These call centers aren't really in existence to solve problems.
>>> They
>>>>are
>>>>> more to simply process calls.  They are timed, and get greater 
>>>>> rewards/credit--whatever--for handling the call quickly, being
>>> polite,
>>>>and
>>>>> following some mandated script that gives the impression of
>>> concern
>>>>and
>>>>> helpfulness.  Remember why companies locate their support
>>> off-shore:
>>>>for
>>>>> cost
>>>>> reasons.
>>>
>>>>> There may well be some terrific support agents who are concerned
>>> about
>>>
>>>>> your
>>>>> issue.  But my experience in call centers as a tech support
>>> agent tells
>>>>me
>>>>> that most will not be all that helpful.  Your chances go way up
>>> if you
>>>>ask
>>>>> for supervisors.  Get the supervisor's E-mail addys, their
>>> bosses'
>>>>names
>>>>> and
>>>>> their bosses' E-mail addys.  Get the case number above all, and
>>> ask if
>>>>> there is a way you can track the ticket's progress online.
>>>
>>>>> Hope this helps.  I know it sounds cynical, but it is more
>>> realistic
>>>>than
>>>>> cynical.
>>>
>>>
>>>>> -----Original Message-----
>>>>> From: real-eyes-bounce@xxxxxxxxxxxxx 
>>>>> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>>>>> On Behalf Of Wendy
>>>>> Sent: Saturday, April 23, 2011 7:40 PM
>>>>> To: real-eyes@xxxxxxxxxxxxx; real-eyes@xxxxxxxxxxxxx
>>>>> Subject: [real-eyes] Re: sirius/xm--collective action
>>>
>>>>> I'm willing to join in this effort if enough people do as well.
>>> If
>>>>there
>>>>> is
>>>>> lots of chatter about this on the list maybe we should come up
>>> with
>>>>> another way to talk about how and when we should take this
>>> action.
>>>>> Wendy
>>>>> At 09:33 AM 4/23/2011, Kimberly Morrow, Ph.D.  wrote:
>>>>>>app, and the online platform continues to be inaccessible, I have
>>> an
>>>>>>idea as to how we should take action.
>>>
>>>
>>>>>>Large companies such as Sirius/XM seldom listen to one 
>>>>>>individual--especially when their call center is located
>>> somewhere
>>>>> overseas.
>>>>>>Those of us who are currently subscribed to the online Sirius/XM 
>>>>>>platforms, which are no longer accessible, and who wish to cease 
>>>>>>donating our $3.00 per month (hey, folks, that's $36 per
>>> year--you
>>>>know
>>>>>>how many IPhone apps you could buy with that???): We should all
>>> pick a
>>>
>>>>>>day, and everyone should call sirius/xm and unsubscribe to the
>>> online
>>>>>>service on the same day, each of us stating to sirius/xm our
>>> reason
>>>>for
>>>>>>doing so.  Only when a collective voice is heard will Sirius/XM
>>> (or any
>>>
>>>>>>other currently inaccessible service), truly take note and
>>> listen.
>>>
>>>
>>>
>>>>>>How about it?
>>>
>>>
>>>
>>>>>>Kim
>>>
>>>
>>>
>>>
>>>
>>>>>>To subscribe or to leave the list, or to set other subscription 
>>>>>>options, go to www.freelists.org/list/real-eyes
>>>
>>>>> To subscribe or to leave the list, or to set other subscription
>>>>options,
>>>>> go
>>>>> to www.freelists.org/list/real-eyes
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>>>
>>>>> To subscribe or to leave the list, or to set other subscription
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>>>
>>>
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