[real-eyes] Re: e: Re: sirius/xm--collective action and d v s and windows screen reader.
- From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx>
- To: <real-eyes@xxxxxxxxxxxxx>
- Date: Wed, 27 Apr 2011 13:35:05 -0500
This is pretty cool. I thought your answer to my initial question only
addressed finding the info on the registrant's application for domain. I
completely missed the part in here about the software that resolves those
annoying image captias.
Sorry, I can't resist: it is another problem solved without the gov't
getting involved.
-----Original Message-----
From: real-eyes-bounce@xxxxxxxxxxxxx [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
On Behalf Of Fettgather, Jim
Sent: Wednesday, April 27, 2011 12:29 PM
To: real-eyes@xxxxxxxxxxxxx
Subject: [real-eyes] Re: e: Re: sirius/xm--collective action and d v s and
windows screen reader.
I had toanswer this question, because this solution, once you get it set up,
works great.
1. Install Firefox, the latest version is version 4.
2. Go to www.webvisum.com and set up an account. (There is no CAPTIA to
solve.) 3. Request an invitation, it should not take more than a few hours.
4. Install the Webvisum extension, you have to using Firefox to do this.
5. Allow the Add On from within Firefox.
Once the whole thing is set up correctly, when you encounter a CAPTIA, press
Alt Control 6.
And, guess what? In a few seconds, the code is on your clipboard waiting to
be pasted in.
I've tried this on tons of sites, like Google, Yahoo, Craigslist, the list
goes on, and it works great.
-----Original Message-----
From: Andrea Breier [mailto:abreier@xxxxxxxxx]
Sent: Wednesday, April 27, 2011 11:58 AM
To: real-eyes@xxxxxxxxxxxxx
Subject: [real-eyes] Re: e: Re: sirius/xm--collective action and d v s and
windows screen reader.
Mitch, would you elaborate a little bit on how this works? Can you submit
captchas and it solves them?
Hugs, AJ
Recipe for happiness: Live with enthusiasm, smile for no reason, love
without conditions, act with purpose, listen with your heart, and laugh
often.
NET SECURITY: When forwarding email messages please consider your
obligation to erase all names and email addresses. And send the message by
using BCC (Blind Copy) and you will avoid spammers and viruses on the net.
Thank you.
----- Original Message -----
From: "Fettgather, Jim" <jfettgather@xxxxxxxxxxxxxxx>
To: <real-eyes@xxxxxxxxxxxxx>
Sent: Wednesday, April 27, 2011 10:07 AM
Subject: [real-eyes] Re: e: Re: sirius/xm--collective action and d v s and
windows screen reader.
> Well, the actual Whois database can be found at www.whois.com but
> there's a CAPTIA to solve, which can be problematic.
>
> So, I tried my favorite registry site
> www.arbordomains.com
> and sure enough, they have a Whois lookup that works real well.
>
> -----Original Message-----
> From: Mitchell D. Lynn [mailto:mlynn@xxxxxxxxx]
> Sent: Wednesday, April 27, 2011 9:03 AM
> To: real-eyes@xxxxxxxxxxxxx
> Subject: [real-eyes] Re: e: Re: sirius/xm--collective action and d v s
> and windows screen reader.
>
> Sweet. Where did you get this? I was drawing a complete blank on that
> info and where it could be found. I couldn't even recall who required
> the data or what name that body of data subsequently took?
>
>
>
> -----Original Message-----
> From: real-eyes-bounce@xxxxxxxxxxxxx
> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
> On Behalf Of Jim Fettgather
> Sent: Tuesday, April 26, 2011 9:25 PM
> To: real-eyes@xxxxxxxxxxxxx
> Subject: [real-eyes] Re: e: Re: sirius/xm--collective action and d v s
> and windows screen reader.
>
> According to the Whois database, here's the info for Accuradio:
>
> Hope this helps.
>
> Registrant:
> AccuRadio LLC
> 400 N Wells St
> Ste 408
> Chicago, Illinois 60610
> United States
>
> Registered through: GoDaddy.com, Inc. (http://www.godaddy.com)
> Domain Name: ACCURADIO.COM
> Created on: 20-Apr-00
> Expires on: 19-Jun-11
> Last Updated on: 20-Jun-10
>
> Administrative Contact:
> Hanson, Kurt rachel@xxxxxxxxxxxxx
> AccuRadio LLC
> 400 N Wells St
> Ste 408
> Chicago, Illinois 60610
> United States
> +1.3125273879 Fax -- +1.3122655945
>
> Technical Contact:
> Hanson, Kurt rachel@xxxxxxxxxxxxx
> AccuRadio LLC
> 400 N Wells St
> Ste 408
> Chicago, Illinois 60610
> United States
> +1.3125273879 Fax -- +1.3122655945
>
> Domain servers in listed order:
> NS0.DNSMADEEASY.COM
> NS1.DNSMADEEASY.COM
> NS2.DNSMADEEASY.COM
> NS3.DNSMADEEASY.COM
> NS4.DNSMADEEASY.COM
>
> ----------------------------------------------------------------------
> ------
> ----
>
>
> On 4/26/11, Mitchell D. Lynn <mlynn@xxxxxxxxx> wrote:
>> OK. Maybe someone here will have an idea on where to go to look up
>> domain contact info. I registered a domain ten years ago, and I
>> remember being required to enter all that sort of data when I
>> registered the domain, and it wasn't related to billing etc. It was
>> required for some organization or other.
>>
>> I will try and check further on this tomorrow, but it's going to be a
>> busy few days for me with family in town for my daughter's 18th birthday.
>>
>>
>>
>> -----Original Message-----
>> From: real-eyes-bounce@xxxxxxxxxxxxx
>> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>> On Behalf Of Duyahn Walker
>> Sent: Tuesday, April 26, 2011 8:23 PM
>> To: real-eyes@xxxxxxxxxxxxx
>> Subject: [real-eyes] Re: e: Re: sirius/xm--collective action and d v
>> s and windows screen reader.
>>
>> Hi there!
>>
>> The only contact page I find is this.
>> http://www.accuradio.com/about/contact_us/
>> I looked through there page and can not find any phone number. Just a
>> feedback email address.
>>
>> Duyahn
>>
>>
>> ----- Original Message -----
>> From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx>
>> To: <real-eyes@xxxxxxxxxxxxx>
>> Sent: Tuesday, April 26, 2011 8:11 PM
>> Subject: [real-eyes] Re: e: Re: sirius/xm--collective action and d v
>> s and windows screen reader.
>>
>>
>>> If you can't find any other sort of contact info on their site, then
>>> I would check with some sort of domain registry service. When they
>>> bought that domain, they had to put down something for contact info.
>>> That might be a place to start. Like I said in previous posts, those
>>> messages are likely going into a queue with lots (maybe hundreds or
>>> thousands) of other messages. Techs who work those queues may have a
>>> system to prioritize them, or it may be that they cherry pick those
>>> that are easy to resolve.
>>>
>>> Is there any kind of contact info on the site at all. Even if it is
>>> a link to employment opportunities: anything at all that gets you a
>>> phone number or other E-mail addys.
>>>
>>>
>>>
>>> -----Original Message-----
>>> From: real-eyes-bounce@xxxxxxxxxxxxx
>>> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>>> On Behalf Of Duyahn Walker
>>> Sent: Tuesday, April 26, 2011 6:37 PM
>>> To: real-eyes@xxxxxxxxxxxxx
>>> Subject: [real-eyes] Re: e: Re: sirius/xm--collective action and d v
>>> s and windows screen reader.
>>>
>>> Hi Mitchell.
>>>
>>> I know in the past we have not seen eye to eye on things. Or for a
>>> lack of a better term, have had our own opinion on things and have
>>> been strong about them. But, I come to you with the following
>>> question and not to start a war between us.
>>> I have written accuradio several emails and have not heard back from
> them.
>>> However yet and still, I have also tried to find a phone number and
>>> explain to them that alot of there website is flash based and there
>>> are some visually impaired users that need alternatives for
>>> listening to there stations such as other player's links like
>>> Winamp, or real player. If the emails keep being ignored, what next?
>>> There site when listening comes up fine but, when you listen to a
>>> genre or statino, there player is flash based and I have trouble
>>> with the controls. You can write me publically or privately depending on
what you choose.
>>>
>>> Duyahn
>>>
>>>
>>> ----- Original Message -----
>>> From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx>
>>> To: <real-eyes@xxxxxxxxxxxxx>
>>> Sent: Tuesday, April 26, 2011 3:10 PM
>>> Subject: [real-eyes] Re: e: Re: sirius/xm--collective action and d v
>>> s and windows screen reader.
>>>
>>>
>>>> What gives you the idea that there is fighting going on here? I
>>>> don't see any of that. Just suggestions on how to best accomplish a
>>>> task without a hurly burly.
>>>>
>>>> As for the descriptive video, it makes no real difference to me if
>>>> it is there or not. I watch probably less than 30-minutes a week on
> average.
>>>> Unless there is something like events of Sept 11, I will go weeks
>>>> at a time without seeing any TV at all. I would prefer that there
>>>> were more efforts in making books available. That is all.
>>>>
>>>> I agree with getting this done without making a big fuss and
>>>> calling up the discrimination card. That has been the thrust of my
>>>> entire discourse here.
>>>> No harsh words or argument that I have seen. Not sure what you are
>>>> reading.
>>>>
>>>> -----Original Message-----
>>>> From: real-eyes-bounce@xxxxxxxxxxxxx
>>>> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>>>> On Behalf Of jose
>>>> Sent: Tuesday, April 26, 2011 1:44 PM
>>>> To: real-eyes@xxxxxxxxxxxxx
>>>> Subject: [real-eyes] Re: e: Re: sirius/xm--collective action and d
>>>> v s and windows screen reader.
>>>>
>>>> Ok, as for d v s, it's pretty strait forward. The Death are able to
>>>> enjoy tons of TV shows because they can use the c c . there much
>>>> more united when it comes to stuff like that then we the blind.
>>>> Why is it that as blind persons we have to fight with each other
>>>> on this problem.
>>>>
>>>> If you don't like or want d v s then don't use it. However it's not
>>>> a one or the other kind of thing. I support making things such as
>>>> weather alerts blind friendly.
>>>>
>>>> I may never use it because every time there is bad weather the
>>>> local weather men go nuts and brake into programming to tell us all
>>>> about the stormed.
>>>>
>>>> So it's truly not one or the other.
>>>>
>>>> It's hi time that we the people grab the bull by the horns and
>>>> don't depend on big brother to take care of us all.
>>>>
>>>> however when all of our best efforts have failed, then and only
>>>> then should we appeal to big brother to step in.
>>>>
>>>> It's the last step not the first.
>>>>
>>>> Putting a gun to peoples heads isn't going to help us in any way.
>>>>
>>>> As for windows so called screen readers. It's not a screen reader
>>>> and was never meant to be one and probably will not ever be one.
>>>>
>>>> I understand that some of the companies that produce screen readers
>>>> weren't in favor of micro soft having a free screen reader. I
>>>>
>>>> Can't prove it but if it's true I guess it would of effected there
>>>> income.
>>>>
>>>> Love pace and joy to all.
>>>>
>>>>
>>>>
>>>> Jose Lopez, President
>>>> Lopez Language Services, LLC
>>>>
>>>> "We Speak Your Language"
>>>> Call us anytime at 888.824.3022
>>>>
>>>> ----- Original Message -----
>>>> From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx>
>>>> To: <real-eyes@xxxxxxxxxxxxx>
>>>> Sent: Tuesday, April 26, 2011 7:21 AM
>>>> Subject: [real-eyes] Re: e: Re: sirius/xm--collective action
>>>>
>>>>
>>>>> Thanks! I hope you are referencing my plan to ditch the
>>>>> descriptive video and make the LOC holdings totally accessible.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> -----Original Message-----
>>>>> From: real-eyes-bounce@xxxxxxxxxxxxx
>>>>> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>>>>> On Behalf Of jack and bakey
>>>>> Sent: Monday, April 25, 2011 11:36 PM
>>>>> To: real-eyes@xxxxxxxxxxxxx
>>>>> Subject: [real-eyes] e: Re: sirius/xm--collective action
>>>>>
>>>>> Mitch,
>>>>> Now that is a plan, with which I can completely agree.
>>>>> Best
>>>>> Jack
>>>>>
>>>>>
>>>>>> ----- Original Message -----
>>>>>>From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx
>>>>>>To: <real-eyes@xxxxxxxxxxxxx
>>>>>>Date sent: Mon, 25 Apr 2011 15:20:03 -0500
>>>>>>Subject: [real-eyes] Re: sirius/xm--collective action
>>>>>
>>>>>>My point exactly. I was going to ask if Apple did their
>>>>> accessibility on
>>>>>>their own or if they were forced to. And as for MS Windows
>>>>> built-in screen
>>>>>>reader, how many of us take advantage of that? Windows screen
>>>>> reader will
>>>>>>work in a pinch, but I don't know of anyone who uses it as a
>>>>> primary reader
>>>>>>when there are other choices.
>>>>>
>>>>>>I'd be willing to bet those laws mandating accessibility won't be
>>>>> very
>>>>>>effective. It will promote just enough shoddy work to frustrate
>>>>> the hell out
>>>>>>of all of us. We will have to have an Accessibility Czar" to
>>>>> keep an eye on
>>>>>>all those companies just to make sure they are doing what is
>>>>> necessary and
>>>>>>to a degree that is necessary. I don't trust the government
>>>>> enough to think
>>>>>>they will know what works and doesn't work when it comes to these
>>>>> sorts of
>>>>>>things. Personally, I think we would all be better served if the
>>>>> gov't gave
>>>>>>up on this issue and on forcing descriptive video and instead
>>>>> required that
>>>>>>every book in the Library of Congress were accessible.
>>>>>
>>>>>>-----Original Message-----
>>>>>>From: real-eyes-bounce@xxxxxxxxxxxxx
>>>>> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>>>>>>On Behalf Of Reginald George
>>>>>>Sent: Monday, April 25, 2011 2:54 PM
>>>>>>To: real-eyes@xxxxxxxxxxxxx
>>>>>>Subject: [real-eyes] Re: sirius/xm--collective action
>>>>>
>>>>>>It's true that a company like Sprint won't change till it's
>>>>> mandated, and
>>>>>>will always do a crappy job. While a company like Apple who has
>>>>> shown a
>>>>>>real interest in Accessibility and hired someone to manage it
>>>>> from the start
>>>>>>seems to do a better job, and they set the bar for everyone else.
>>>>>
>>>>>>----- Original Message -----
>>>>>>From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx
>>>>>>To: <real-eyes@xxxxxxxxxxxxx
>>>>>>Sent: Monday, April 25, 2011 1:21 PM
>>>>>>Subject: [real-eyes] Re: sirius/xm--collective action
>>>>>
>>>>>
>>>>>>It's a muddle--that's for sure. I don't like paying high prices
>>>>> for
>>>>>>specialized adaptive equipment any more than the next person, but
>>>>> neither do
>>>>>>I think the government ought to be sticking its nose into this
>>>>> kind of
>>>>>>situation. I am not at all clear on where this sort of thing is
>>>>> condoned or
>>>>>>encouraged by the Constitution. Should companies be encouraged
>>>>> to make their
>>>>>>devices accessible? Maybe! Should they be required by law? I am
>>>>> not so sure
>>>>>>on that one. And who is going to do a better job with it? Will
>>>>> it be those
>>>>>>under governmental duress, or will it be those who have a genuine
>>>>> interst in
>>>>>>accessibility.
>>>>>
>>>>>>Again, not trying to tick anyone off here. Take this for what it
>>>>> is worth..
>>>>>>It comes from a guy who doesn't own a cell phone and has no
>>>>> interest in
>>>>>>getting one. Though this was seriously tested a week or so back
>>>>> by the post
>>>>>>on the ancillary features of the I phone.
>>>>>
>>>>>
>>>>>
>>>>>>-----Original Message-----
>>>>>>From: real-eyes-bounce@xxxxxxxxxxxxx
>>>>> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>>>>>>On Behalf Of Kimberly A. Morrow
>>>>>>Sent: Monday, April 25, 2011 12:44 PM
>>>>>>To: real-eyes@xxxxxxxxxxxxx
>>>>>>Subject: [real-eyes] Re: sirius/xm--collective action
>>>>>
>>>>>>Actually, Mitchell, you're speaking the truth. That's really
>>>>> what it comes
>>>>>>down to.
>>>>>
>>>>>
>>>>>
>>>>>>Kimberly Morrow, PhD
>>>>>>Communications Specialist
>>>>>
>>>>>>Message of Hope Ministry
>>>>>>1901 NW Blue Parkway
>>>>>>Unity Village, MO 64065-0001
>>>>>>message-of-hope@xxxxxxxxxxxxxxx
>>>>>>Phone: 866--421-3066 (Toll-free)
>>>>>>Hours: M-Th 7:00 a.m.-4:00 p.m. (CT)
>>>>>
>>>>>>-----Original Message-----
>>>>>>From: real-eyes-bounce@xxxxxxxxxxxxx
>>>>>>[mailto:real-eyes-bounce@xxxxxxxxxxxxx] On Behalf Of Mitchell D.
>>>>> Lynn
>>>>>>Sent: Monday, April 25, 2011 12:27 PM
>>>>>>To: real-eyes@xxxxxxxxxxxxx
>>>>>>Subject: [real-eyes] Re: sirius/xm--collective action
>>>>>
>>>>>>Well, isn't it their prerogative to alienate paying customers
>>>>> (intentionally
>>>>>>or otherwise) if that suits their business needs? And it should
>>>>> be their
>>>>>>prerogative to build a device for whatever target audience they
>>>>> want. If
>>>>>>that means that some folks can use it and others can't, then so
>>>>> be it. I
>>>>>>know that sounds harsh, and I will probably get flamed for it.
>>>>>
>>>>>
>>>>>>I don't have XM, and it doesn't bother me at all if their site is
>>>>> or isn't
>>>>>>accessible to me. That's just me though: I have no interest in
>>>>> listening to
>>>>>>XM on any device even if it were free. I had a 30-day trial on
>>>>> Sonos and
>>>>>>another with Squeezebox, and while I activated both (with the
>>>>> full intention
>>>>>>of trying it out) I never tuned in so much as one station one
>>>>> time. Pandora
>>>>>>and Rhapsody were more appealing, but in the end, I didn't give
>>>>> them much of
>>>>>>a listen either. Pandora has a cool concept, but in the end, not
>>>>> being able
>>>>>>to tell what was playing made the service useless. Never
>>>>> bothered trying
>>>>>>either over a computer, so that avenue might well have given me
>>>>> band names
>>>>>>and song titles, but the Sonos and Squeezebox displays do not
>>>>> voice at all.
>>>>>>The computer software for both give me the info, but I don't want
>>>>> to carry a
>>>>>>PC around with me just to see what is playing.
>>>>>
>>>>>>Now, before I tick everyone off here, I understand that if you
>>>>> paid for a
>>>>>>service that once worked, then you should get what you paid for
>>>>> or a refund
>>>>>>if resolution is not possible.
>>>>>
>>>>>
>>>>>>-----Original Message-----
>>>>>>From: real-eyes-bounce@xxxxxxxxxxxxx
>>>>>>[mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>>>>>>On Behalf Of Reginald George
>>>>>>Sent: Monday, April 25, 2011 11:21 AM
>>>>>>To: real-eyes@xxxxxxxxxxxxx
>>>>>>Subject: [real-eyes] Re: sirius/xm--collective action
>>>>>
>>>>>>They can wangle out of it I'm sure. But what really rankles is
>>>>> they had a
>>>>>>web site and an IPhone app that worked fine for us, and they
>>>>> killed both
>>>>>>methods of access. They alienated paying customers and don't
>>>>> seem to give a
>>>>>>damn! I'm not even a subscriber and I'm pissed!
>>>>>>----- Original Message -----
>>>>>>From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx
>>>>>>To: <real-eyes@xxxxxxxxxxxxx
>>>>>>Sent: Monday, April 25, 2011 10:31 AM
>>>>>>Subject: [real-eyes] Re: sirius/xm--collective action
>>>>>
>>>>>
>>>>>>Will this apply to XM? It isn't a communication company in the
>>>>> same way as a
>>>>>>cell company. This is still kind of a side benefit for XM
>>>>> subscribers. It
>>>>>>isn't the primary focal point when you subscribe: that would be
>>>>> getting it
>>>>>>in your vehicle or some sort of stereo system.
>>>>>
>>>>>>-----Original Message-----
>>>>>>From: real-eyes-bounce@xxxxxxxxxxxxx
>>>>>>[mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>>>>>>On Behalf Of Reginald George
>>>>>>Sent: Monday, April 25, 2011 8:24 AM
>>>>>>To: real-eyes@xxxxxxxxxxxxx
>>>>>>Subject: [real-eyes] Re: sirius/xm--collective action
>>>>>
>>>>>>I'll tell you the incentive. The new FCC rules regarding
>>>>> mandatory access
>>>>>>for those of us with disabilities to communication devices. This
>>>>> means
>>>>>>speech has to be built into new cell phones, and there will be
>>>>> much more
>>>>>>pressure on companies to comply, and many more suits because this
>>>>> issue is
>>>>>>being taken seriously now by the government where it wasn't
>>>>> before.
>>>>>>Universal design is starting to be mandated on all levels, not
>>>>> just for
>>>>>>public accommodations.
>>>>>>----- Original Message -----
>>>>>>From: "Kimberly A. Morrow" <morrowka@xxxxxxxxxxxxxxx
>>>>>>To: <real-eyes@xxxxxxxxxxxxx
>>>>>>Sent: Monday, April 25, 2011 7:08 AM
>>>>>>Subject: [real-eyes] Re: sirius/xm--collective action
>>>>>
>>>>>
>>>>>>Here's the problem: Blindness is a very low-incidence disability.
>>>>> What
>>>>>>incentive do these companies really have in terms of listening to
>>>>> our
>>>>>>concerns? IN the scheme of things, we don't comprise that much of
>>>>> their
>>>>>>profit.
>>>>>
>>>>>
>>>>>
>>>>>>Kimberly Morrow, PhD
>>>>>>Communications Specialist
>>>>>
>>>>>>Message of Hope Ministry
>>>>>>1901 NW Blue Parkway
>>>>>>Unity Village, MO 64065-0001
>>>>>>message-of-hope@xxxxxxxxxxxxxxx
>>>>>>Phone: 866--421-3066 (Toll-free)
>>>>>>Hours: M-Th 7:00 a.m.-4:00 p.m. (CT)
>>>>>
>>>>>>-----Original Message-----
>>>>>>From: real-eyes-bounce@xxxxxxxxxxxxx
>>>>>>[mailto:real-eyes-bounce@xxxxxxxxxxxxx] On Behalf Of Duyahn
>>>>> Walker
>>>>>>Sent: Sunday, April 24, 2011 11:30 AM
>>>>>>To: real-eyes@xxxxxxxxxxxxx
>>>>>>Subject: [real-eyes] Re: sirius/xm--collective action
>>>>>
>>>>>>I have had trouble with AkccuuRadio's website because of the
>>>>> flash content.
>>>>>>I have written them twice asking that support for the many
>>>>> stations have
>>>>>>winamp or other media content links with no type of responce. I
>>>>> haven't been
>>>>>>able to find an actual phone number to contact them at either.
>>>>> All of the
>>>>>>stations are good and great. It's just the flash that is
>>>>> annoying. I have
>>>>>>asked them to please make the links accessible but, nothing so, I
>>>>> need to
>>>>>>look for a phone number to talk to someone.
>>>>>
>>>>>>Duyahn
>>>>>
>>>>>
>>>>>>----- Original Message -----
>>>>>>From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx
>>>>>>To: <real-eyes@xxxxxxxxxxxxx
>>>>>>Sent: Sunday, April 24, 2011 10:07 AM
>>>>>>Subject: [real-eyes] Re: sirius/xm--collective action
>>>>>
>>>>>
>>>>>>> It would take thousands to register on their radar. Probably
>>>>> better if
>>>>>>you
>>>>>>> could find a contact within the company and have everybody send
>>>>> your
>>>>>>pleas
>>>>>>> and complaints through them. The fact that it is a large
>>>>> company with
>>>>>>call
>>>>>>> center support over seas is exactly the reason something like
>>>>> this is
>>>>>>> going to be less likely to succeed. There are going to be
>>>>> dozens,
>>>>>>> scores,
>>>>>>maybe
>>>>>>> even hundreds of different agents taking your calls. They are
>>>>> not
>>>>>>> necessarily going to understand fully what you are explaining
>>>>> nor
>>>>>>> necessarily sympathize with you. They might not even speak
>>>>> English all
>>>>>
>>>>>>> that
>>>>>>> well. If you all do go the call route, I would suggest that
>>>>> each and
>>>>>>every
>>>>>>> one of you who calls ask to speak to a supervisor, try to get an
>>>>>>E-mail
>>>>>>> address of someone in authority, and make absolutely sure you
>>>>> get a
>>>>>>case
>>>>>>> number. If you all continue to make follow-up calls on a
>>>>> regular
>>>>>>basis,
>>>>>>> you
>>>>>>> might get some where. Plus, if you decided to take some other
>>>>> kind of
>>>>>>> action or further steps down the road, you all could pool the
>>>>> case
>>>>>>> numbers to
>>>>>
>>>>>>> good
>>>>>>> effect in further communications or in legal action.
>>>>>
>>>>>>> These call centers aren't really in existence to solve problems.
>>>>> They
>>>>>>are
>>>>>>> more to simply process calls. They are timed, and get greater
>>>>>>> rewards/credit--whatever--for handling the call quickly, being
>>>>> polite,
>>>>>>and
>>>>>>> following some mandated script that gives the impression of
>>>>> concern
>>>>>>and
>>>>>>> helpfulness. Remember why companies locate their support
>>>>> off-shore:
>>>>>>for
>>>>>>> cost
>>>>>>> reasons.
>>>>>
>>>>>>> There may well be some terrific support agents who are concerned
>>>>> about
>>>>>
>>>>>>> your
>>>>>>> issue. But my experience in call centers as a tech support
>>>>> agent tells
>>>>>>me
>>>>>>> that most will not be all that helpful. Your chances go way up
>>>>> if you
>>>>>>ask
>>>>>>> for supervisors. Get the supervisor's E-mail addys, their
>>>>> bosses'
>>>>>>names
>>>>>>> and
>>>>>>> their bosses' E-mail addys. Get the case number above all, and
>>>>> ask if
>>>>>>> there is a way you can track the ticket's progress online.
>>>>>
>>>>>>> Hope this helps. I know it sounds cynical, but it is more
>>>>> realistic
>>>>>>than
>>>>>>> cynical.
>>>>>
>>>>>
>>>>>>> -----Original Message-----
>>>>>>> From: real-eyes-bounce@xxxxxxxxxxxxx
>>>>>>> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>>>>>>> On Behalf Of Wendy
>>>>>>> Sent: Saturday, April 23, 2011 7:40 PM
>>>>>>> To: real-eyes@xxxxxxxxxxxxx; real-eyes@xxxxxxxxxxxxx
>>>>>>> Subject: [real-eyes] Re: sirius/xm--collective action
>>>>>
>>>>>>> I'm willing to join in this effort if enough people do as well.
>>>>> If
>>>>>>there
>>>>>>> is
>>>>>>> lots of chatter about this on the list maybe we should come up
>>>>> with
>>>>>>> another way to talk about how and when we should take this
>>>>> action.
>>>>>>> Wendy
>>>>>>> At 09:33 AM 4/23/2011, Kimberly Morrow, Ph.D. wrote:
>>>>>>>>app, and the online platform continues to be inaccessible, I
>>>>>>>>have
>>>>> an
>>>>>>>>idea as to how we should take action.
>>>>>
>>>>>
>>>>>>>>Large companies such as Sirius/XM seldom listen to one
>>>>>>>>individual--especially when their call center is located
>>>>> somewhere
>>>>>>> overseas.
>>>>>>>>Those of us who are currently subscribed to the online Sirius/XM
>>>>>>>>platforms, which are no longer accessible, and who wish to cease
>>>>>>>>donating our $3.00 per month (hey, folks, that's $36 per
>>>>> year--you
>>>>>>know
>>>>>>>>how many IPhone apps you could buy with that???): We should all
>>>>> pick a
>>>>>
>>>>>>>>day, and everyone should call sirius/xm and unsubscribe to the
>>>>> online
>>>>>>>>service on the same day, each of us stating to sirius/xm our
>>>>> reason
>>>>>>for
>>>>>>>>doing so. Only when a collective voice is heard will Sirius/XM
>>>>> (or any
>>>>>
>>>>>>>>other currently inaccessible service), truly take note and
>>>>> listen.
>>>>>
>>>>>
>>>>>
>>>>>>>>How about it?
>>>>>
>>>>>
>>>>>
>>>>>>>>Kim
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>>>>To subscribe or to leave the list, or to set other subscription
>>>>>>>>options, go to www.freelists.org/list/real-eyes
>>>>>
>>>>>>> To subscribe or to leave the list, or to set other subscription
>>>>>>options,
>>>>>>> go
>>>>>>> to www.freelists.org/list/real-eyes
>>>>>
>>>>>
>>>>>>> To subscribe or to leave the list, or to set other subscription
>>>>>>options,
>>>>>>> go to www.freelists.org/list/real-eyes
>>>>>
>>>>>
>>>>>
>>>>>>To subscribe or to leave the list, or to set other subscription
>>>>> options, go
>>>>>>to www.freelists.org/list/real-eyes
>>>>>
>>>>>
>>>>>>To subscribe or to leave the list, or to set other subscription
>>>>> options, go
>>>>>>to www.freelists.org/list/real-eyes
>>>>>
>>>>>
>>>>>>To subscribe or to leave the list, or to set other subscription
>>>>> options, go
>>>>>>to www.freelists.org/list/real-eyes
>>>>>
>>>>>
>>>>>>To subscribe or to leave the list, or to set other subscription
>>>>> options, go
>>>>>>to www.freelists.org/list/real-eyes
>>>>>
>>>>>
>>>>>>To subscribe or to leave the list, or to set other subscription
>>>>> options, go
>>>>>>to www.freelists.org/list/real-eyes
>>>>>
>>>>>
>>>>>>To subscribe or to leave the list, or to set other subscription
>>>>> options, go
>>>>>>to www.freelists.org/list/real-eyes
>>>>>
>>>>>
>>>>>>To subscribe or to leave the list, or to set other subscription
>>>>> options, go
>>>>>>to www.freelists.org/list/real-eyes
>>>>>
>>>>>
>>>>>>To subscribe or to leave the list, or to set other subscription
>>>>> options, go
>>>>>>to www.freelists.org/list/real-eyes
>>>>>
>>>>>
>>>>>>To subscribe or to leave the list, or to set other subscription
>>>>> options, go
>>>>>>to www.freelists.org/list/real-eyes
>>>>>
>>>>>
>>>>>>To subscribe or to leave the list, or to set other subscription
>>>>> options, go to www.freelists.org/list/real-eyes
>>>>>
>>>>>
>>>>> To subscribe or to leave the list, or to set other subscription
>>>>> options, go to www.freelists.org/list/real-eyes
>>>>>
>>>>>
>>>>> To subscribe or to leave the list, or to set other subscription
>>>>> options, go to www.freelists.org/list/real-eyes
>>>>>
>>>>>
>>>>
>>>> To subscribe or to leave the list, or to set other subscription
>>>> options, go to www.freelists.org/list/real-eyes
>>>>
>>>>
>>>> To subscribe or to leave the list, or to set other subscription
>>>> options, go to www.freelists.org/list/real-eyes
>>>>
>>>>
>>>
>>> To subscribe or to leave the list, or to set other subscription
>>> options, go to www.freelists.org/list/real-eyes
>>>
>>>
>>> To subscribe or to leave the list, or to set other subscription
>>> options, go to www.freelists.org/list/real-eyes
>>>
>>>
>>
>> To subscribe or to leave the list, or to set other subscription
>> options, go to www.freelists.org/list/real-eyes
>>
>>
>> To subscribe or to leave the list, or to set other subscription
>> options, go to www.freelists.org/list/real-eyes
>>
>>
>>
> To subscribe or to leave the list, or to set other subscription
> options, go to www.freelists.org/list/real-eyes
>
>
> To subscribe or to leave the list, or to set other subscription
> options, go to www.freelists.org/list/real-eyes
>
>
> To subscribe or to leave the list, or to set other subscription
> options, go to www.freelists.org/list/real-eyes
>
>
To subscribe or to leave the list, or to set other subscription options, go
to www.freelists.org/list/real-eyes
To subscribe or to leave the list, or to set other subscription options, go
to www.freelists.org/list/real-eyes
To subscribe or to leave the list, or to set other subscription options, go to
www.freelists.org/list/real-eyes
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