You can ask Dell what is on the computer from their documentation and troubleshooting site, which I have on my desktop but there is also on new Dells the Recovery (D) drive and that should assist in restoring the computer. Dell has a list of FAQ that could help as well. Gail and Orion in Jeff In a message dated 1/10/2008 9:59:39 A.M. Central Standard Time, loyrg2845@xxxxxxxxx writes: Do you have a restore partition on your computer? Most recent Dell's = have this. If so you can restore it just as it came from Dell. ----- Original Message -----=20 From: "alicia" <astarner@xxxxxxxxxxx> To: <real-eyes@xxxxxxxxxxxxx> Sent: Thursday, January 10, 2008 10:04 AM Subject: [real-eyes] RESTORING MY COMPUTER Hello, Everyone: My computer is 2 1/2 years old and is having some issues recently. = Actually a lot of them and I want to restore my computer to out of the = box condition. I have a Windows XP disk with a serial number; however, I = was wondering if this process is something that can be done by a totally = blind person. My husband, who is sighted, tells me that he would do it = for me, but my computer is a Dell and he is afraid of doing it because = of the drivers. I don't have a drivers disk, but I know the drivers for = my computer are available on the Dell website. That would be another = question I have. How do I know what drivers I need if I want to reformat = my computer? Can I install windows on top of the windows I have on my = computer, or is it done differently. I have no money to take it to a = professional, which is my preference, and my new semester begins on = Monday. Any help would be appreciated. Thanks, Alicia "The chief handicap of the blind is not blindness, but the attitude of >seeing people towards them." >- Helen Keller, 1925 To subscribe or to leave the list, or to set other subscription options, = go to www.freelists.org/list/real-eyes To subscribe or to leave the list, or to set other subscription options, go to www.freelists.org/list/real-eyes **************Start the year off right. Easy ways to stay in shape. http://body.aol.com/fitness/winter-exercise?NCID=aolcmp00300000002489 To subscribe or to leave the list, or to set other subscription options, go to www.freelists.org/list/real-eyes