[pure-silver] Re: Kodak Film
- From: Mark Blackwell <mblackwell1958@xxxxxxxxx>
- To: pure-silver@xxxxxxxxxxxxx
- Date: Wed, 7 Feb 2007 15:04:54 -0800 (PST)
My experience with Kodak was just the opposite. Not long ago I had a question.
I don't remember what the question was, but I called their help line. I got
through to someone that not only knew the answer, but explained WHY it was the
answer in terms that even a dumb photographer could understand.
I greatly appreciated that kind of help and support companies that have that
attitude toward customer service.
Now is it too big?? Maybe. The bigger a company is the harder it is to keep
the bureaucracies under control. That makes it harder for a company to react
in a rapidly changing and developing environment.
Spinning the film side of the business into another division would hopefully
reduce the size of those hurdles and make a smaller company easier to adapt. A
smaller company may well see the value of bringing back many of the older
products that were profitable, but to a bean counter might not have been
profitable enough to bother with. A wise old man once told me few people ever
go broke by taking a small profit. Yet in the big company environment
stockholders want big profits.
Personally I don't see the end of film anytime soon. Just as digital gets
better and better, film can too if research and development continues. Who
knows, there may be a process just over the horzion that is cheap, uses
environmentally friend materials, easy to use and can produce negatives and
prints that are good for 1000 years. The way technology has advanced, Id be
hesitant to call anything impossible.
"Speedy ." <speedgraphic@xxxxxxxxxxx> wrote: The sooner Ole Yeller gets out of
the way the sooner someone who wants to
fill the niche can step in. I have bought almost nothing in a yellow box
since K_dak discontinued black and white paper.
It will take some time but I believe that within what remains of my lifetime
Ole Yeller will cease to exist. They are too big and combersome an
organization to be competitive in a digital market. It's too bad really.
They had a near monopoly on film and paper technology and sales. They
pioneered and promoted the technology that has cost them their dominant
position and will ultimately be their undoing.
K_dak lost touch with their customers about 25 years ago.
Good Riddance (one day that will be RIP)
Speedy
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