your awesome! thanks a ton, that did it That's odd, I've never had to do that before, but... that worked. Thanks again! ----- Original Message ----- From: The Elf To: programmingblind@xxxxxxxxxxxxx Sent: Sunday, December 21, 2008 5:58 PM Subject: Re: the new laptop:jaws issues that's the problem, you don't see it, it just gets in your way. go into tools, options, and the read tab, find and uncheck the "download messages when in the preview pane" (or something like that) check box and uncheck it, then tab to ok and enter, then go to the view menu (BTW all this is done in the main O.E. window, not the one for reading or writing a message) go down to the "layout... item and enter on it, then when it comes up tab to the "show preview pane" checkbox and uncheck it and tab to ok and enter again and see if this fixes the trouble your having. and you should make a note of this, its a standard windows XP setup procedure, smile. HTH, inthane ----- Original Message ----- From: Tyler Littlefield To: programmingblind@xxxxxxxxxxxxx Sent: Sunday, December 21, 2008 12:50 PM Subject: Re: the new laptop:jaws issues I haven't seen it. It seems to be multiple issues now--when someone sends me an msn message, it just sits there and reads the title of the window, like "<person>-conversation" over and over and over until I actually go to that window ----- Original Message ----- From: The Elf To: programmingblind@xxxxxxxxxxxxx Sent: Sunday, December 21, 2008 11:33 AM Subject: Re: the new laptop:jaws issues ah, have you gotten rid of the preview pane yet? folks say that that thing can get in the way and block your reading. HTH, inthane ----- Original Message ----- From: Tyler Littlefield To: programmingblind@xxxxxxxxxxxxx Sent: Sunday, December 21, 2008 6:39 AM Subject: Re: the new laptop:jaws issues doesn't do any good. just tried. ----- Original Message ----- From: The Elf To: programmingblind@xxxxxxxxxxxxx Sent: Saturday, December 20, 2008 11:00 PM Subject: Re: the new laptop:jaws issues maximize! later, inthane ----- Original Message ----- From: Tyler Littlefield To: programmingblind@xxxxxxxxxxxxx Sent: Saturday, December 20, 2008 9:56 PM Subject: the new laptop:jaws issues Hello list, I just got my new laptop, and was working on writing a message here about it, when I noticed a problem. I haven't noticed this problem before, but with some edit boxes, I can't arrow up or down. I'm using jaws 9, with xp pro. This is mainly happening in Outlook Express, notepad seems to be working great. Your ideas would be great, I'd like to get this fixed if possible. TIA,