RE: laptop worked
- From: "Sina Bahram" <sbahram@xxxxxxxxx>
- To: <programmingblind@xxxxxxxxxxxxx>
- Date: Fri, 4 Sep 2009 16:34:28 -0400
I'm sorry, but that means exactly what they said: it's a software problem.
Take care,
Sina
-----Original Message-----
From: programmingblind-bounce@xxxxxxxxxxxxx
[mailto:programmingblind-bounce@xxxxxxxxxxxxx] On Behalf Of qubit
Sent: Friday, September 04, 2009 2:52 PM
To: programmingblind@xxxxxxxxxxxxx
Subject: Re: laptop worked
Not in my case. My machine was under warranty. It just didn't boot before
or after they fixed it. I sent it back (still under warranty) and they
refused it saying it was a software problem (because the hardware diags all
passed), and didn't even look at it. They tried walking me through steps on
the phone that would have erased my hard drive, which I didn't want to do,
so I went and bought a USB adaptor to mount my Dell disk on my other laptop
and was able to copy all my data off. But I had to take ownership of all the
files to do so.
I got the impression that Dell didn't want to be the ones responsible for
losing my data and so tried to convince me to follow their instructions so I
would be the one responsible. Oh well, that's understandable, but not very
good for their PR.
Funny thing was, they called me a month later when my warranty was going out
and asked if I wanted to buy an extended one. I told the lady I was not
happy with Dell's support, and she sounded surprised.
Anyway, for those hardware gurus, what does it mean when you run all the
hardware diagnostics on a laptop and have them all pass, only to have the
system fail the first time it accesses the hard drive? There was apparently
nothing wrong with the file system because when I did retrieve the data, it
was all there and accessible.
Happy hacking.
--le
----- Original Message -----
From: "Sina Bahram" <sbahram@xxxxxxxxx>
To: <programmingblind@xxxxxxxxxxxxx>
Sent: Friday, September 04, 2009 7:48 AM
Subject: RE: laptop worked
Whereas I've had nothing but impeccable support from them. Mainly the
problem comes from people not buying warrantees, then expecting support.
Take care,
Sina
-----Original Message-----
From: programmingblind-bounce@xxxxxxxxxxxxx
[mailto:programmingblind-bounce@xxxxxxxxxxxxx] On Behalf Of qubit
Sent: Friday, September 04, 2009 7:12 AM
To: programmingblind@xxxxxxxxxxxxx
Subject: Re: laptop worked
I also have had awful support from Dell. If they can't fix something in the
short term, you can stand on your head and send it back 2 or 3 times and
they will not do a thing.
Glad you got yours working though. Hope it stays that way.
--le
----- Original Message -----
From: "Alex Hall" <mehgcap@xxxxxxxxx>
To: <programmingblind@xxxxxxxxxxxxx>
Sent: Thursday, September 03, 2009 8:56 PM
Subject: laptop worked
Hi all,
Thanks for all the responses to my mom's laptop problem. Finally, we called
Dell, and my support rep was even understandable! He tried reflashing bios,
which didn't help, then updating the chipset drivers. He aborted that, but
never finished it for some reason and said that it was not the problem
anyway, so nothing was fixed. Then, my friend figured there was no harm in
updating things again... The chipset driver update finished that time, and
now the laptop is working great. I have no idea why this problem started,
but at least it works now! I also learned (again) to never buy anything from
Dell and expect it to be supported!
Have a great day,
Alex
New email address: mehgcap@xxxxxxxxx
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