Re: Cognos Accessibility Problem
- From: "Brent Neal" <bneal@xxxxxxxx>
- To: <programmingblind@xxxxxxxxxxxxx>
- Date: Wed, 30 Sep 2009 11:51:44 -0600
Hi Dorene,
Those are some good thoughts. For some reason I got the idea you work for one
of the blind agencies. Is this true? We will probably get further if they know
others in the blind community are interested in having this resolved.
Thanks
Brent Neal
140 E 300 S
Salt Lake City, UT 84111
Programmer
Phone: 801.526.9797
Email: bneal@xxxxxxxx
>>> Dorene Cornwell <dorenefc@xxxxxxxxx> 9/30/2009 11:09 AM >>>
Hi Brent
Thank you SO much for your posts about this subject. Even if it does
not yield helpful steps in the very short term, clearly this kind of
testing is part of legitimate and reasonable work. A couple more
thoughts:
--I have been both the tech support person trying to support AT tools
and the person trying to get help. As a user I never mind if a tech
support person wants to get as much information as possible so he or
she understands the problem. But if IBM / Cognos is serious about
accessibility, they should have a whole go-to person or group and I
would have been happier if the tech support person had promised to
forward your info to that group for help. Unfortunately I can
understand her not promising an immediate fix.
--(begin tirade) Why the heck is YOUR problem to tell them what's
wrong. You cannot use the product as intended. That is what is wrong.
It's THEIR problem to make it work and to design and test before it
goes out the door! (end tirade!)
--As for why they should fix it, besides because it's the law: for
working age people who suffer a disability mid-career, job retention
is the best way to ensure the person to maintain as much economic
status as possible. Job retention is also good for companies because
it allows then to retain trained an knowledgeable staff. Use of a
package like Cognos is a good example of a high-end skill a working
professional with a lot of industry-specific knowledge and expertise
might find very necessary and having Cognos be accessible could be
critical to retaining and fully utilizing that expertise. If you want
to pass my name along to someone at Cognos, I would be happy to tell
them more about my background and whay I am kind of a fanatic about
this topic.
Anyway, thank you so much just for posting about the topic.
DoreneC
On Wed, Sep 30, 2009 at 7:54 AM, Brent Neal <bneal@xxxxxxxx> wrote:
> I finally was able to talk to a Cognos tech at IBM and explain the problem.
> She said she was not sure that anything could be done but she would check
> into
> it. She asked me to email her some information about the JAWS screen reader
> and how it worked. She also wanted to know what would have to be done to
> fix the problem.
>
> I am not sure how to fix the problem. Would a text label just have to be
> added to the icon tab in order to allow JAWS to find it and then could you
> click
> on it using the mouse buttons or does something else have to be done.
>
> Also on some of the icons that do show up like properties when I hit enter
> on it or click it with the left mouse button it brings up the context window
> that says minimize, maximize etc. instead of opening the properties. If I
> right mouse button click properties it brings up a different context window
> but still does not open properties. If a sighted user uses the regular
> mouse and clicks on some of the other icons then I can go to properties and
> it
> works correctly. Any ideas about what could be going on and how it could be
> fixed? I should probably also address this with the IBM tech. Also if you
> know good arguments on why they should make cognos accessible let me know.
> I think it is a law for the federal government but I am not sure about state
> government.
>
> Thanks in advance for any information.
>
>
>
>
> Brent Neal
> 140 E 300 S
> Salt Lake City, UT 84111
>
> Programmer
> Phone: 801.526.9797
> Email: bneal@xxxxxxxx
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