-=PCTechTalk=- Re: high speed internet
- From: "Sandi Beach" <sandib2@xxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Wed, 23 Jul 2008 10:32:34 -0500
Yes, it was o.k. I did have a problem with them a long time ago but I don't
even remember what it was! Something to do with their definition of "long
distance" calls versus local toll calls. We left AT & T at that point but
we got them back kind of by default with companies merging, etc. No
problems lately with their service and we changed just because we now have a
local company and an office nearby and it is a bit less expensive.
Sandi
----- Original Message -----
From: "Hank Smith" <hanksmith5@xxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Wednesday, July 23, 2008 8:32 AM
Subject: -=PCTechTalk=- Re: high speed internet
> was att landline good service?
> ----- Original Message -----
> From: "Sandi Beach" <sandib2@xxxxxxxxx>
> To: <pctechtalk@xxxxxxxxxxxxx>
> Sent: Tuesday, July 22, 2008 8:52 PM
> Subject: -=PCTechTalk=- Re: high speed internet
>
>
>> We had been with AT&T for our land lines until just this past month when
>> we
>> switched to Nex-Tech Rural Telephone. Also got our new cell phones from
>> them. Prior to this we had cell phones with Alltel and we could not call
>> or
>> receive from our home. It was stand on the deck in the cold (or heat)
>> and
>> then it would often drop the call--or drive to the top of the hill! Had
>> a
>> problem with Alltel when we canceled with them--but that is another
>> story.
>> Sandi
>> ----- Original Message -----
>> From: "Hank Smith" <hanksmith5@xxxxxxxxx>
>> To: <pctechtalk@xxxxxxxxxxxxx>
>> Sent: Tuesday, July 22, 2008 6:06 PM
>> Subject: -=PCTechTalk=- Re: high speed internet
>>
>>
>>> what your phone company?
>>> ----- Original Message -----
>>> From: "Gman" <gman.pctt@xxxxxxxxx>
>>> To: <pctechtalk@xxxxxxxxxxxxx>
>>> Sent: Tuesday, July 22, 2008 3:44 PM
>>> Subject: -=PCTechTalk=- Re: high speed internet
>>>
>>>
>>>> Sandi,
>>>> We had problems with the service almost from day 1. The speeds and
>>>> connectivity were great at first, but soon started to drop off. Within
>>>> about a month, we were hardly able to connect at all. After several
>>>> calls
>>>> and transfers (and a couple of months complaining), I got to speak with
>>>> a
>>>> WildBlue senior tech who confessed that one of their 5 satellite beams
>>>> was
>>>> having a serious issue and it was affecting everyone running off of
>>>> that
>>>> beam. During our conversation, she asked me if I would prefer to back
>>>> out
>>>> of my contract without penalty. I asked her to give me her personal
>>>> opinion
>>>> on whether the service would be fixed and improved any time soon and
>>>> she
>>>> said she did, but couldn't give me a timetable since the techs
>>>> themselves
>>>> weren't really sure what was at the root of the problem. I knew she
>>>> was
>>>> being real with me (a VERY strange feeling when dealing with most tech
>>>> support people) so I told her I'd hang in there a little while longer.
>>>> Thankfully, she was kind enough to add that offer to my records so that
>>>> I
>>>> could activate it later if necessary.
>>>>
>>>> Well, they got the beam fixed, but a few months later, we were hit
>>>> with
>>>> a FAP violation and our speeds were cut down to just above dial-up
>>>> speeds.
>>>> Our contract was for their top tier $80 US/month service (1.5Mb/second)
>>>> which includes 17000Mb worth of downloads and 256Mb in uploads over any
>>>> rolling 30 day period (this is much higher than Hughes FAP limit, BTW),
>>>> so
>>>> there was no way that we had come anywhere near that amount over the
>>>> previous 30 days (or ANY 30 day period for that matter). I called to
>>>> complain and was told that DishNetwork doesn't monitor bandwidth use
>>>> and
>>>> has
>>>> no way to even look into the matter. When I asked them to put me in
>>>> touch
>>>> with someone at WildBlue, I was told that my contract specifically
>>>> states
>>>> that I can only get support directly from DishNetwork. I was
>>>> absolutely
>>>> livid! The speed reduction remains in place until the measured use
>>>> drops
>>>> below 70% of the limit, which is 11000Mb in our case. It took about 3
>>>> weeks
>>>> at those dial-up speeds for it to drop that low and our advertised
>>>> speeds
>>>> to
>>>> be reinstated.
>>>>
>>>> By now, you can probably imagine where I'm going with this. After
>>>> numerous calls, transfers and runarounds (and a couple more FAP
>>>> violation
>>>> accusations/speed reductions), I eventually had enough and decided to
>>>> play
>>>> the wildcard that wonderful WildBlue senior tech had added to my
>>>> account
>>>> record. I backed out of the 18-month contract after about 10 months of
>>>> headaches without penalty (although they unsuccessfully tried to charge
>>>> me
>>>> for a lot more equipment than I had used) and switched over to the DSL
>>>> that
>>>> my phone company had JUST finally brought into my neighborhood.
>>>>
>>>> My current connection is now DSL and is the slowest speed the
>>>> company
>>>> offers (1.0Mb/s), but they tell us it's the best they can do for our
>>>> area.
>>>> The funny thing is that our perceived speeds are actually much faster
>>>> than
>>>> when we were using satellite internet, there's no such thing as a FAP
>>>> and
>>>> the company is very responsive, courteous, etc. to customer calls. Oh,
>>>> and
>>>> the package only costs us $20 US/month for the first year under the
>>>> sale
>>>> they had going at the time we signed up. That will increase to the
>>>> usual
>>>> $30 US/month for the second year. Faster speeds, no FAP and decent
>>>> service
>>>> for about 1/4 of the price? Go figure! lol
>>>>
>>>> Peace,
>>>> Gman
>>>>
>>>> "The only dumb questions are the ones we fail to ask"
>>>>
>>>> ----- Original Message -----
>>>> From: "Sandi Beach" <sandib2@xxxxxxxxx>
>>>> To: <pctechtalk@xxxxxxxxxxxxx>
>>>> Sent: Tuesday, July 22, 2008 5:49 PM
>>>> Subject: -=PCTechTalk=- Re: high speed internet
>>>>
>>>>
>>>>> G, did you last through your 18 month contract period or opt out
>>>>> sooner?
>>>>> If
>>>>> sooner, what kind of a penalty did you have to pay. We will be on a 2
>>>>> year
>>>>> contract and that bothers me a bit. Especially when I just now
>>>>> thought
>>>>> about cleaning the snow off the dish in the winter time!
>>>>> I have explored all other options. I thought for a while we might get
>>>>> high
>>>>> speed with our local telephone service which is Nex-Tech rural
>>>>> telephone
>>>>> but
>>>>> they could not see us though all the trees. I offered to negotiate
>>>>> putting
>>>>> up a tower on our property but they have had several offers like that.
>>>>> Not
>>>>> enough population out here to make that attractive to them. Then I
>>>>> learned
>>>>> they would be putting up another tower but when I checked on the
>>>>> location
>>>>> we
>>>>> will still not be within sight so--- just hope HughesNet works for
>>>>> me.
>>>>> Several people in this area have told me they are happy with them.
>>>>> Sandi
>>>>
>>>>
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