-=PCTechTalk=- Re: help files on win xp not working
- From: Tori <verse@xxxxxxxxxx>
- To: pctechtalk@xxxxxxxxxxxxx
- Date: Mon, 28 Feb 2005 20:59:55 -0600
Even out of warranty they might send you a new one when you explain the
issue. Wouldn't hurt to try anyway.
Tori
At 08:56 PM 2/28/2005, you wrote:
>Hi Tori,
>
>That sounds like something to try if they would send me another one now as
>my warranty is over probably. Your help file problem sounded like mine, I
>could get one or two stand alone type helps to work but most would not. I
>pulled the hair out of my head trying to figure that one out. I had just
>spent like 100 bucks on this family tree program that I really wanted to
>learn and could not use the darn help files, I was upset and tried
>everything to find out the problem. Also the computer was not that old.
>The other computer I have also uses a restore disk and they work fine, so
>maybe you are right, could be a defective file on that restore disk they
>gave me?
>
>christy
>
>----- Original Message -----
>From: "Tori" <verse@xxxxxxxxxx>
>To: <pctechtalk@xxxxxxxxxxxxx>
>Sent: Monday, February 28, 2005 9:43 PM
>Subject: -=PCTechTalk=- Re: help files on win xp not working
>
>
> > This happened to me with Win95. I just suddenly had no help files in most
> > of the programs. I did have it in one or two which appeared to be 'stand
> > alone' rather than using the normal windows. I never did find a way to
> > get
> > them back until I reinstalled Windows. I have no idea why it stopped
> > working as nothing new was added or removed during the time it stopped
> > working. You might simply try reinstalling the help files for the OS if
> > that can be done separately. If not, is it possible the restore disk is
> > defective (by that I mean that maybe the help file is corrupt and doesn't
> > install properly)? You say it works on another computer. Does that mean
> > you have the same OS on another computer?
> >
> > Win95 was on a restore disk and worked fine once I reinstalled it, so it
> > probably isn't the 'restore' part, it may just be a bad file on the
> > disk? Just a thought you might try before spending more money. Try to
> > get
> > the company to send you a new restore disk. Explain the problem and tell
> > them it has to be an issue with the OS on that disk since it all works
> > elsewhere. I'm definitely no expert in this area so I don't know if my
> > experience will help you any or not.
> >
> > Tori
> >
> > At 08:24 PM 2/28/2005, you wrote:
> >>To be honest, I never noticed it not working until I tried to use my
> >>"Family
> >>Tree Maker" program's help files. But then I started trying other help
> >>files and most would not work, My brother also looked at it and noticed it
> >>too. I dont think that program caused it, I just never needed the help
> >>files much before. The computer I had before this did not have a "restore
> >>disk" I had my own OS disk. That is the only thing different I can think
> >>of. I called help desk at the "Family Tree Maker" place and also called
> >>where I got my computer and talked to them, everyone passed it on to
> >>someone
> >>else,. no help. I now have two computers. I tried that "Family Tree
> >>Program" on my new Dell computer, help files work just fine. All my help
> >>files work fine on this computer..
> >>
> >>christy
> >>
> >>----- Original Message -----
> >>From: "Don" <dsw32952@xxxxxxxxx>
> >>To: <pctechtalk@xxxxxxxxxxxxx>
> >>Sent: Monday, February 28, 2005 8:18 PM
> >>Subject: -=PCTechTalk=- Re: help files on win xp not working
> >>
> >>
> >> >
> >> >
> >> > Did Help ever work on the computer? If so when and what was being done
> >> > just
> >> > before it quit working?
> >> >
> >> > Can anybody else chime in on this? What might Help in all software
> >> > have
> >> > in
> >> > common to cause this problem?
> >> >
> >> > Don
> >> >
> >> >
> >> > Do YOU want a gmail account invitation? Include your email address in
> >> > the
> >> > body of a private message to dsw32952@xxxxxxxxx
> >> >
> >> >
> >> >
> >> >
> >> > ----- Original Message -----
> >> > From: "cristy" <poppy0206@xxxxxxx>
> >> > To: <pctechtalk@xxxxxxxxxxxxx>
> >> > Sent: Monday, February 28, 2005 5:39 PM
> >> > Subject: -=PCTechTalk=- Re: help files on win xp not working
> >> >
> >> >
> >> >> Hi Don,
> >> >>
> >> >> Actually the computer where the help files work is a "Dell". My other
> >> >> one
> >> >> which is a different brand and bought from Best Buy is the one with
> >> >> lost
> >> >> help files. I did what you suggested a year ago, called any support I
> >> >> could
> >> >> think of, none helped. At first I thought it was only on one program
> >> >> I
> >> >> had
> >> >> "family tree maker" but find other programs help files wont work
> >> >> either,
> >> >> I
> >> >> tried support and tried my restore disk twice. So, the only other
> >> >> option
> >> >> I
> >> >> could think of is to buy a copy of win xp home and try installing from
> >> >> scratch again. I am assuming maybe it is an operating system winxp
> >> >> file
> >> >> missing or something.
> >> >>
> >> >> cristy
> >> >> ----- Original Message -----
> >> >> From: "Don" <dsw32952@xxxxxxxxx>
> >> >> To: <pctechtalk@xxxxxxxxxxxxx>
> >> >> Sent: Monday, February 28, 2005 10:25 AM
> >> >> Subject: -=PCTechTalk=- Re: help files on win xp not working
> >> >>
> >> >>
> >> >>> Yes. I had that problem once on one of my Dell computers. I called
> >> >>> tech
> >> >>> support and they helped find a missing file and BINGO my Help
> >> >>> worked.
> >> >>>
> >> >>> Unfortunately, that was so long ago and a one time event so I don't
> >> >>> remember
> >> >>> squat about the fix.
> >> >>>
> >> >>> I would suggest calling your tech support folks.
> >> >>>
> >> >>> As a side note... I have found the supprt forums at Dell to be filled
> >> >>> with
> >> >>> helpful people... I would not hesitate to visit them and ask
> >> >>> questions...
> >> >>> even "stupid" ones. And they are useful and available and FREE...
> >> >>> even
> >> >>> after your warranty runs out. They are one reason I continue to buy
> >> >>> Dells
> >> >>> every time I need (or want) a new computer.
> >> >>>
> >> >>> If your computer does not have support forums I would look for a
> >> >>> different
> >> >>> brand of computer next time.
> >> >>>
> >> >>> Don
> >> >>>
> >> >>> Do YOU want a gmail account invitation? Include your email address
> >> >>> in
> >> >>> the
> >> >>> body of a private message to dsw32952@xxxxxxxxx
> >> >>>
> >> >>>
> >> >>>
> >> >>>
> >> >>> ----- Original Message -----
> >> >>> From: "cristy" <poppy0206@xxxxxxx>
> >> >>> To: <pctechtalk@xxxxxxxxxxxxx>
> >> >>> Sent: Sunday, February 27, 2005 8:23 PM
> >> >>> Subject: -=PCTechTalk=- Re: -=PCTechTalk=-help files on win xp not
> >> >>> working
> >> >>>
> >> >>>
> >> >>>> Anyone ever heard of help files not working on a system? I used my
> >> >>>> restore
> >> >>>> disk that came with my computer twice and they still do not work. I
> >> >>>> tried
> >> >>>> some of my programs on my other computer, the help files work fine.
> >> >>>> The
> >> >>>> only thing left I can think of is to buy my own win xp home OS
> >> >>>> instead
> >> >>>> of
> >> >>>> using their restore disk start all over. Any one heard of this
> >> >>>> happening
> >> >>>> before.
> >> >>>>
> >> >>>> christy
> >> >>>>
> >> >>>
> >> >>> --
> >> >>> <Please delete this line and everything below.>
> >> >>>
> >> >>> To unsub or change your email settings:
> >> >>> //www.freelists.org/webpage/pctechtalk
> >> >>>
> >> >>> To access our Archives:
> >> >>> http://groups.yahoo.com/group/PCTechTalk/messages/
> >> >>> //www.freelists.org/archives/pctechtalk/
> >> >>>
> >> >>> For more info:
> >> >>> //www.freelists.org/cgi-bin/list?list_id=pctechtalk
> >> >>>
> >> >>>
> >> >>
> >> >>
> >> >> --
> >> >> <Please delete this line and everything below.>
> >> >>
> >> >> To unsub or change your email settings:
> >> >> //www.freelists.org/webpage/pctechtalk
> >> >>
> >> >> To access our Archives:
> >> >> http://groups.yahoo.com/group/PCTechTalk/messages/
> >> >> //www.freelists.org/archives/pctechtalk/
> >> >>
> >> >> For more info:
> >> >> //www.freelists.org/cgi-bin/list?list_id=pctechtalk
> >> >>
> >> >
> >> > --
> >> > <Please delete this line and everything below.>
> >> >
> >> > To unsub or change your email settings:
> >> > //www.freelists.org/webpage/pctechtalk
> >> >
> >> > To access our Archives:
> >> > http://groups.yahoo.com/group/PCTechTalk/messages/
> >> > //www.freelists.org/archives/pctechtalk/
> >> >
> >> > For more info:
> >> > //www.freelists.org/cgi-bin/list?list_id=pctechtalk
> >> >
> >> >
> >>
> >>
> >>--
> >><Please delete this line and everything below.>
> >>
> >>To unsub or change your email settings:
> >>//www.freelists.org/webpage/pctechtalk
> >>
> >>To access our Archives:
> >>http://groups.yahoo.com/group/PCTechTalk/messages/
> >>//www.freelists.org/archives/pctechtalk/
> >>
> >>For more info:
> >>//www.freelists.org/cgi-bin/list?list_id=pctechtalk
> >
> >
> > --
> > <Please delete this line and everything below.>
> >
> > To unsub or change your email settings:
> > //www.freelists.org/webpage/pctechtalk
> >
> > To access our Archives:
> > http://groups.yahoo.com/group/PCTechTalk/messages/
> > //www.freelists.org/archives/pctechtalk/
> >
> > For more info:
> > //www.freelists.org/cgi-bin/list?list_id=pctechtalk
> >
> >
>
>
>--
><Please delete this line and everything below.>
>
>To unsub or change your email settings:
>//www.freelists.org/webpage/pctechtalk
>
>To access our Archives:
>http://groups.yahoo.com/group/PCTechTalk/messages/
>//www.freelists.org/archives/pctechtalk/
>
>For more info:
>//www.freelists.org/cgi-bin/list?list_id=pctechtalk
--
<Please delete this line and everything below.>
To unsub or change your email settings:
//www.freelists.org/webpage/pctechtalk
To access our Archives:
http://groups.yahoo.com/group/PCTechTalk/messages/
//www.freelists.org/archives/pctechtalk/
For more info:
//www.freelists.org/cgi-bin/list?list_id=pctechtalk
Other related posts:
