-=PCTechTalk=- Re: help files on win xp not working
- From: "cristy" <poppy0206@xxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Mon, 28 Feb 2005 21:56:02 -0500
Hi Tori,
That sounds like something to try if they would send me another one now as
my warranty is over probably. Your help file problem sounded like mine, I
could get one or two stand alone type helps to work but most would not. I
pulled the hair out of my head trying to figure that one out. I had just
spent like 100 bucks on this family tree program that I really wanted to
learn and could not use the darn help files, I was upset and tried
everything to find out the problem. Also the computer was not that old.
The other computer I have also uses a restore disk and they work fine, so
maybe you are right, could be a defective file on that restore disk they
gave me?
christy
----- Original Message -----
From: "Tori" <verse@xxxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Monday, February 28, 2005 9:43 PM
Subject: -=PCTechTalk=- Re: help files on win xp not working
> This happened to me with Win95. I just suddenly had no help files in most
> of the programs. I did have it in one or two which appeared to be 'stand
> alone' rather than using the normal windows. I never did find a way to
> get
> them back until I reinstalled Windows. I have no idea why it stopped
> working as nothing new was added or removed during the time it stopped
> working. You might simply try reinstalling the help files for the OS if
> that can be done separately. If not, is it possible the restore disk is
> defective (by that I mean that maybe the help file is corrupt and doesn't
> install properly)? You say it works on another computer. Does that mean
> you have the same OS on another computer?
>
> Win95 was on a restore disk and worked fine once I reinstalled it, so it
> probably isn't the 'restore' part, it may just be a bad file on the
> disk? Just a thought you might try before spending more money. Try to
> get
> the company to send you a new restore disk. Explain the problem and tell
> them it has to be an issue with the OS on that disk since it all works
> elsewhere. I'm definitely no expert in this area so I don't know if my
> experience will help you any or not.
>
> Tori
>
> At 08:24 PM 2/28/2005, you wrote:
>>To be honest, I never noticed it not working until I tried to use my
>>"Family
>>Tree Maker" program's help files. But then I started trying other help
>>files and most would not work, My brother also looked at it and noticed it
>>too. I dont think that program caused it, I just never needed the help
>>files much before. The computer I had before this did not have a "restore
>>disk" I had my own OS disk. That is the only thing different I can think
>>of. I called help desk at the "Family Tree Maker" place and also called
>>where I got my computer and talked to them, everyone passed it on to
>>someone
>>else,. no help. I now have two computers. I tried that "Family Tree
>>Program" on my new Dell computer, help files work just fine. All my help
>>files work fine on this computer..
>>
>>christy
>>
>>----- Original Message -----
>>From: "Don" <dsw32952@xxxxxxxxx>
>>To: <pctechtalk@xxxxxxxxxxxxx>
>>Sent: Monday, February 28, 2005 8:18 PM
>>Subject: -=PCTechTalk=- Re: help files on win xp not working
>>
>>
>> >
>> >
>> > Did Help ever work on the computer? If so when and what was being done
>> > just
>> > before it quit working?
>> >
>> > Can anybody else chime in on this? What might Help in all software
>> > have
>> > in
>> > common to cause this problem?
>> >
>> > Don
>> >
>> >
>> > Do YOU want a gmail account invitation? Include your email address in
>> > the
>> > body of a private message to dsw32952@xxxxxxxxx
>> >
>> >
>> >
>> >
>> > ----- Original Message -----
>> > From: "cristy" <poppy0206@xxxxxxx>
>> > To: <pctechtalk@xxxxxxxxxxxxx>
>> > Sent: Monday, February 28, 2005 5:39 PM
>> > Subject: -=PCTechTalk=- Re: help files on win xp not working
>> >
>> >
>> >> Hi Don,
>> >>
>> >> Actually the computer where the help files work is a "Dell". My other
>> >> one
>> >> which is a different brand and bought from Best Buy is the one with
>> >> lost
>> >> help files. I did what you suggested a year ago, called any support I
>> >> could
>> >> think of, none helped. At first I thought it was only on one program
>> >> I
>> >> had
>> >> "family tree maker" but find other programs help files wont work
>> >> either,
>> >> I
>> >> tried support and tried my restore disk twice. So, the only other
>> >> option
>> >> I
>> >> could think of is to buy a copy of win xp home and try installing from
>> >> scratch again. I am assuming maybe it is an operating system winxp
>> >> file
>> >> missing or something.
>> >>
>> >> cristy
>> >> ----- Original Message -----
>> >> From: "Don" <dsw32952@xxxxxxxxx>
>> >> To: <pctechtalk@xxxxxxxxxxxxx>
>> >> Sent: Monday, February 28, 2005 10:25 AM
>> >> Subject: -=PCTechTalk=- Re: help files on win xp not working
>> >>
>> >>
>> >>> Yes. I had that problem once on one of my Dell computers. I called
>> >>> tech
>> >>> support and they helped find a missing file and BINGO my Help
>> >>> worked.
>> >>>
>> >>> Unfortunately, that was so long ago and a one time event so I don't
>> >>> remember
>> >>> squat about the fix.
>> >>>
>> >>> I would suggest calling your tech support folks.
>> >>>
>> >>> As a side note... I have found the supprt forums at Dell to be filled
>> >>> with
>> >>> helpful people... I would not hesitate to visit them and ask
>> >>> questions...
>> >>> even "stupid" ones. And they are useful and available and FREE...
>> >>> even
>> >>> after your warranty runs out. They are one reason I continue to buy
>> >>> Dells
>> >>> every time I need (or want) a new computer.
>> >>>
>> >>> If your computer does not have support forums I would look for a
>> >>> different
>> >>> brand of computer next time.
>> >>>
>> >>> Don
>> >>>
>> >>> Do YOU want a gmail account invitation? Include your email address
>> >>> in
>> >>> the
>> >>> body of a private message to dsw32952@xxxxxxxxx
>> >>>
>> >>>
>> >>>
>> >>>
>> >>> ----- Original Message -----
>> >>> From: "cristy" <poppy0206@xxxxxxx>
>> >>> To: <pctechtalk@xxxxxxxxxxxxx>
>> >>> Sent: Sunday, February 27, 2005 8:23 PM
>> >>> Subject: -=PCTechTalk=- Re: -=PCTechTalk=-help files on win xp not
>> >>> working
>> >>>
>> >>>
>> >>>> Anyone ever heard of help files not working on a system? I used my
>> >>>> restore
>> >>>> disk that came with my computer twice and they still do not work. I
>> >>>> tried
>> >>>> some of my programs on my other computer, the help files work fine.
>> >>>> The
>> >>>> only thing left I can think of is to buy my own win xp home OS
>> >>>> instead
>> >>>> of
>> >>>> using their restore disk start all over. Any one heard of this
>> >>>> happening
>> >>>> before.
>> >>>>
>> >>>> christy
>> >>>>
>> >>>
>> >>> --
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