-=PCTechTalk=- Re: USB problem
- From: "Trevnal" <trev@xxxxxxxxxxxxxxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Fri, 22 Aug 2003 07:35:46 +0100
Sylvia,
first, the ram shows at 56mb, and Aidia32 shows 64mb. This would suggest to
me that the graphics card is built into the motherboard, and used 8mb of the
ram. This is usually referred to as shared RAM. So it takes 8mb from the
total memory installed in the PC.
The easiest way to test your friends printer is to try it on a PC that you
know the USB ports work on. A good and cheap way to check the USB ports on
any PC is to get a cheap USB connecting mouse.
Also as the Compaq only has 64MB of RAM in Total, I am wondering if it has
enough for the installation of the Lexmark software and drivers. Again the
manual etc for the printer should tell you. As you know what model the PC
is, you should be able to get some more RAM easily, and hopefully cheaply
too.
If you still can't get the USB ports on the Compaq to work, you could
consider either getting a USB to Parallel cable, so the parallel port on the
PC could be used, or you could get a PCI USB card and install that.
Hope some of that helps
Trevnal
----- Original Message -----
From: "Sylvia" <sylviam@xxxxxxxx>
To: <PCTechTalk@xxxxxxxxxxxxx>
Sent: Friday, August 22, 2003 1:43 AM
Subject: -=PCTechTalk=- USB problem
I wrote about this before and but at that time I didn't have enough info to
give to you gurus. LOL I have a bit more now, so maybe
we can get this figured out.
[snip]
I have been trying to help a friend re-install her Lexmark X63 printer on
her Compaq W98SE, 7+Gig HD Drive, 56MB RAM (this amount of
RAM surprised me!)[end snip]
This Lexmark X63 printer is USB connect only, and is a Fax/Copy/Printer.
Although her system properties reveals this amount of RAM (56MB), after I
installed Aida32 I found that Aida said she actually has
64 MB RAM, so why it shows as 56MB RAM I dunno. She wants to increase her
PC's memory and we will take care of that, I use
Crucial.com but I was able to find hers at the Compaq site.
By going to the Compaq home page I was able to discover that she has a
Compaq Presario 5441, since she didn't know what model she
had. She has had this computer about 3 years, bought it at Radio Shack so it
is out of warranty and Radio Shack doesn't even want to
talk to her about it.
So here is where the problem is now. We finally called Lexmark's tech
support and they went through the installation with us. Even
so, we were still unable to fully install it. It stopped at exactly the same
place as when we tried it alone. By following the
online prompt we are told to plug in the USB cable but I am not sure the
computer recognizes that it has a USB port. In Device
Manager it shows as working with no problems. There are 2 places to plug in
the USB cable in the back of the PC and we have tried
both to no avail.
The printer installation program has a section where you can add a port, I
tried to add it that way...but it won't do it. It's like
the USB isn't working or recognized for some reason. She has never tried to
use a USB device before, so we don't know if it ever
worked and of course since it is out of warranty I doubt that Compaq/HP will
be interested either.
I am out of ideas of how to test/fix this problem. I sure would appreciate
any pointers of what to try next.
TIA
USA-Sylvia
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