-=PCTechTalk=- Re: Recommedation on printers
- From: "don101" <don101@xxxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Mon, 31 Dec 2007 08:37:45 -0500
First off, HP was correct. It is not their problem. However, their
attitude was entirely wrong and you should fire off a letter to the company
about it.
The file you scanned and tried to email may be too large to email.
Depending on the settings of the scanner even a two paragraph text document
could scan into a massive document. There are several variables depending on
whether you do an OCR scan or an image scan and what type of image file you
scan to. Check the help files for tips.
Also, check with your ISP and ask how large of a message their server can
handle. RoadRunner allows up to 15MB. That means I can create a message
with about 10 MB or so of content because MIME encoding adds a lot to the
size of the message.
Don
----- Original Message -----
From: "Jan Robey" <hrstreak@xxxxxxxxxxx>
To: "_PCTechTalk" <pctechtalk@xxxxxxxxxxxxx>
Sent: Monday, December 31, 2007 7:34 AM
Subject: -=PCTechTalk=- Recommedation on printers
> Florida Greetings to you all,
> One of my students recently purchased a new Dell laptop & then also
> purchased an HP - all - in - one scanner, copier, & printer. His trouble
> began after he scanned a two paragraph Word document into his computer,
> then
> he put it into Windows Mail (he is running Vista) as an attachment. When
> trying to send it out the program would take a half hour trying to send
> the
> message but ultimately ended up saying that the attachment was too big to
> send. He picked a .jpeg that was already in the computer & tried sending
> that as an attachment & it went out immediately. He can send anything
> that
> was not scanned with the HP but anything that he scanned it would not go
> out.
>
> GMan, you recommended uninstalling & reinstalling the HP....did that but
> the
> results were the same. Called HP tech support talked to a tech, didn't
> like
> her answer & asked to speak to her supervisor. Her supervisor was as bad
> in
> attitude or even worse than she was. Their reply was 'as far as HP was
> concerned the scanner was doing what it should do...which was scan. As
> far
> as being able to send what was scanned, well that was not there problem.
> They are not responsible for the lack of results do to the email program
> or
> the Internet. They were only responsible for their product to be able to
> scan, or copy.
>
> I told her that my HP scanned & I could send what was scanned via email
> just
> fine. There position did not change...she just said lucky me. I told her
> we would return the HP & get a different model & they send that would
> change
> nothing. I told her that, with that attitude I would never buy another HP
> nor would I ever recommend them. She said that was my privilege to do so.
>
> What a lousy attitude!
>
> So do you nice & knowledgeable people have any recommendations as to what
> brand to get?
>
> Thank you,
> Jan
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