No old modem died. Confirmed its death with Gateway. She bought new modem that went with her windows 98. It was from creative labs. Did setup and said no modem. Checked device manager and it said has modem. We went ahead and took old modem out. We put new modem in another empty slot. When did installation it had that the modem was installed. When tried to hookup to aol it said no modem on this computer. Did everything even reconfigured to Creative Labs specifics. Still said no modem. Sorry didn't explain more. Tried everything I know but thought maybe someone would have another idea to try. To unsub or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/ For more info: //www.freelists.org/cgi-bin/list?list_id=pctechtalk